Good service,but wasn't made fully aware how long the wait would be when dropping off my vehicle to have the screen replaced. The premises were in an industrial estate with nowhere to go to pass the t... Ver más
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Localización
Cambiar localización240 Springhill Parkway, Baillieston, G69 6GA Glasgow, the Glasgow area, GB
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Consulta las opiniones de los clientes
Staff were excellent. Very helpful and professional. Went out of their way to make sure I was looked after. Would recommend that branch to anyone
La empresa ha respondido
Arrived on time , staff was very helpful. Whole job took a bit over 2h (as told). ADAS. calibration has been carried out right after windscreen replacement. Another happy customer can recommend... Ver más
La empresa ha respondido
First, they made an appointment as soon as possible. They time management was precise and on time. The lady who works in the reception room is absolutely kind, patient and helpful. As English is not m... Ver más
La empresa ha respondido
Información sobre la empresa
- Mantenimiento y reparación de automóviles
- también en la categoría
- Tienda de cristales para autos
- Tienda de reparación de automóviles
Sobre National Windscreens - Glasgow
Escrito por la empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Información de contacto
240 Springhill Parkway, Baillieston, G69 6GA, Glasgow, the Glasgow area, Reino Unido
- 0141-432-1069
4,7
Excelente
1 mil opiniones
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Respuesta de National Windscreens - Glasgow
We appreciate you sharing! We are so happy you were pleased with our superfast and professional service.
Respuesta de National Windscreens - Glasgow
We appreciate you letting us know about the great service and customer service you experienced. We are so happy you were pleased with us.
Excellent service - Scotland
Was very easy to organise, times were arranged to suit me. Replacement front windscreen due to a chip from a stone that could not be repaired. Operative that did the work was very friendly and helpful, called in advance and non issues at all with the replacement, i would recommend
14 de febrero de 2026
Respuesta de National Windscreens - Glasgow
We appreciate you sharing your experience. We're happy to hear that it was easy to organize and that the times were arranged to suit you. It's great to know that the operative was friendly and helpful and that you had no issues with the replacement.
Respuesta de National Windscreens - Glasgow
We're happy to hear that you found our team helpful, especially with re-attaching your dash cam. We appreciate your positive feedback and time!
Quicker than I thought and staff were…
Quicker than I thought and staff were great
10 de febrero de 2026
Respuesta de National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy the work was quicker than expected, and our staff was great.
Easy and convenient
Easy and convenient. Had a few difficulties with making my payment but managed it in the end.
Communication was good about day and time. The repairer was friendly and kept me up to date on the day of the repair. Given a 4 star as I couldn’t have repair done on same day. However, having it done at home was a bonus. Very good service
10 de febrero de 2026
Respuesta de National Windscreens - Glasgow
We appreciate your feedback and are glad the service was convenient. We're happy to hear that our communication and the repairer's friendliness were helpful. We acknowledge the payment difficulty and the same-day repair issue. Thank you for your review.
First Glass service 😜
Job got done to a very high standard and the chap that fitted my screen was very professional
8 de febrero de 2026
Respuesta de National Windscreens - Glasgow
We appreciate your positive feedback! We're so happy to learn that the job was completed to a very high standard and that the fitter was professional.
Will ask you to drive your car illegally
This is the only company my insurance would allow me to book with for windscreen repair. They ask a series of questions and when I uploaded pictures of a cracked windscreen they told me I would need to drive to their facility to have this fixed. It is illegal to drive with a cracked windscreen and when I phoned to explain this I was told that was my only option as they don’t offer home visits. They were openly telling me to drive illegally to make my appointment.
7 de febrero de 2026
Respuesta de National Windscreens - Glasgow
We appreciate you bringing this to our attention. We're sorry to hear about the difficulty arranging a repair and the advice you received. We will review this situation to ensure our policies are clear and customer-focused. Thank you for your feedback.
Windscreen replacement
Had a windscreen replaced. Service was fantastic. Steven sourced the new windscreen within a day and had it on an overnight transport, ready to be fitted the following day. Communication was great, letting me know exactly what was happening. Fitting and staff at the main premises in Ballieston could not have been better (even had the dog with me which was not a problem). Cannot recommend the staff and service highly enough.
11 de febrero de 2026
Opinión espontánea
Respuesta de National Windscreens - Glasgow
We appreciate you taking the time to share your experience. We are happy to hear that you received fantastic service and that the new windscreen was sourced quickly. It's great to know that the communication was helpful and that the fitting and staff were excellent.
Windscreen Fitted
Once the car was at the workshop, the job took a lot less time than estimated.
27 de enero de 2026
Respuesta de National Windscreens - Glasgow
We're happy to hear that the service was completed quicker than initially expected once the car was in our workshop. Thank you for your positive feedback!
So easy to set up an appointment and…
So easy to set up an appointment and the boys at the garage done a fantastic super quick job ,👍
5 de febrero de 2026
Respuesta de National Windscreens - Glasgow
We appreciate you taking the time to leave us this great review! We're happy to hear that it was easy to set up your appointment and that the work was super quick.
Respuesta de National Windscreens - Glasgow
We appreciate your positive feedback! We are so happy you were very pleased with our friendly staff and good service.
Great service and on time
From making the appointment to picking my van up everything was like clockwork
21 de enero de 2026
Respuesta de National Windscreens - Glasgow
We're happy to hear that your experience, from scheduling to pickup, was efficient. Thank you for your positive feedback; we appreciate it greatly.
Respuesta de National Windscreens - Glasgow
We appreciate you taking the time to leave us this great review. We're so glad you had a nice and quick experience.
Great experience
Great experience. Good work to high standard with minimal wait. They even accommodated a short notice earlier appointment. Grateful for that.
27 de enero de 2026
Respuesta de National Windscreens - Glasgow
We're happy to hear that you had a great experience and that we could accommodate your request. We appreciate your positive feedback and are glad you were satisfied with our work!
Respuesta de National Windscreens - Glasgow
We're glad you enjoyed your experience with us. Thank you for your positive feedback; we appreciate it.
Respuesta de National Windscreens - Glasgow
We're happy to hear that your screen replacement was fast and efficient, even ahead of schedule. Thank you for your positive feedback!
Respuesta de National Windscreens - Glasgow
We appreciate you sharing! We are so happy you were pleased with our fast, efficient service and updates.
Amazing Experience
Technician David called ahead to say when he was arriving with a follow up call when a few minutes away. Job was done efficiently and thoroughly to a very high standard.
Spoke through the whole procedure explaining what and why he was doing it and he was more than happy to answer any questions I had.
16 de enero de 2026
Respuesta de National Windscreens - Glasgow
We appreciate you sharing your experience. We're happy to hear that the technician called to confirm arrival times and that the job was completed efficiently and thoroughly to a high standard. It's great to know the technician explained the procedure and answered your questions. Thank you!
Quick and efficient
22 de enero de 2026
Respuesta de National Windscreens - Glasgow
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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