Great service. Originally said my windscreen replacement would take up to 4 hours - it actually took less than 2! As the premises are on an industrial estate there’s nothing much to do except wait in... Ver más
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Localización
Cambiar localizaciónUnit 4, Fenchurch Court, OX4 6ZN Oxford, Oxfordshire, GB
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Consulta las opiniones de los clientes
The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... Ver más
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Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... Ver más
La empresa ha respondido
Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He h... Ver más
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Información sobre la empresa
- Mantenimiento y reparación de automóviles
- también en la categoría
- Tienda de cristales para autos
- Tienda de reparación de automóviles
Sobre National Windscreens - Oxford
Escrito por la empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Información de contacto
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, Reino Unido
- 01865-575-124
4,7
Excelente
331 opiniones
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My 12 Registration B series Mercedes …
My 12 Registration Mercedes needed a new rear windscreen The Oxford based fitters were extremely helpful in sourcing and fitting the right windscreen once they got involved but it took3 weeks from my first referral via my insurers . When i phoned the central number i was only ever told the windscreen was on order and expected delivery dates were always next week .
When the Oxford depot contacted it emerged they had been given the wrong windscreen. this occurred second time
The Oxford fitter went out of his way and sourced the right windscreen in 24 hours . I waswithout my car for almost 4 weeks which based on the Oxford depts actions shouldnt have been necessary
.
9 de octubre de 2025
Respuesta de National Windscreens - Oxford
We appreciate your feedback and are sorry to hear about the delay and incorrect windscreen issues. We're glad the Oxford team resolved the problem quickly. We will review the initial ordering process to prevent similar situations in the future. Thank you for your patience.
Simple as that!
Easy, friendly and fuss free experience!
Great communication and couldn't have been simpler!
29 de septiembre de 2025
Respuesta de National Windscreens - Oxford
We're happy to hear that you found the experience easy and friendly. It's great to know our communication made things simple for you. Thank you for your positive feedback!
Respuesta de National Windscreens - Oxford
We're happy to hear that your experience was quick and hassle-free. Thank you for your positive feedback; it means a lot to us.
I received a friendly service with…
I received a friendly service with helpful, communicative staff and a professional work ethic.
They asked questions and answered mine, took great care of my vehicle and carried out a replacement windscreen within the estimated time frame.
Many, many thanks.
15 de septiembre de 2025
Respuesta de National Windscreens - Oxford
We're happy to hear that you received friendly and helpful service from our communicative staff. We appreciate your recognition of our team's professional work ethic and the care taken with your vehicle. Thank you for your kind words.
Respuesta de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Respuesta de National Windscreens - Oxford
We appreciate you sharing! We're so happy to hear you received very efficient service from our helpful and polite staff.
Great customer service
Quick, easy to book, effective repair, good customer experience all round.
4 de septiembre de 2025
Respuesta de National Windscreens - Oxford
We're happy to hear that the booking process was quick and easy, and that the repair was effective. We appreciate your positive feedback regarding your experience.
Respuesta de National Windscreens - Oxford
We appreciate you sharing! We are so happy you were pleased with our great service and quick fix.
All went to plan
3 de septiembre de 2025
Respuesta de National Windscreens - Oxford
We're glad you had a great experience; we appreciate you taking the time to leave us this positive feedback.
Booking can be a frustrating experience
The appointment booking system is crazy. I got passed from one customer service person to another four times. The appointment was then changed due to the windscreen type being workshop only, then the local centre could not offer a slot for three weeks so I had a 90 minute drive to Oxford. Who did the job promptly but the disorganised booking service is poor.
18 de agosto de 2025
Respuesta de National Windscreens - Oxford
We appreciate you bringing this to our attention. We're sorry you experienced issues with your appointment and the inconvenience of the location change. We'll review our booking process to improve our service. Thank you for your feedback.
Done exactly as expected.
22 de agosto de 2025
Respuesta de National Windscreens - Oxford
We're happy to hear that everything went as expected! Thank you for your positive feedback; we appreciate it.
Respuesta de National Windscreens - Oxford
We appreciate you sharing! We are so happy to hear that you were satisfied with our polite and helpful service and the great job that we did.
Respuesta de National Windscreens - Oxford
We're glad you were satisfied with the technician and the repair. Thank you for your positive feedback!
Respuesta de National Windscreens - Oxford
We appreciate you sharing your positive experience with us. We're happy to hear that we could be helpful and reliable for you.
Very polite on time and professional…
Very polite on time and professional fixed my window nicely to
29 de julio de 2025
Respuesta de National Windscreens - Oxford
We appreciate you taking the time to leave us this great review! We're happy to hear that you were pleased with our prompt and professional service.
Very good booked the appointment arrive…
Very good booked the appointment arrive on time and the repair was carried out quickly.
29 de julio de 2025
Respuesta de National Windscreens - Oxford
We appreciate you taking the time to leave us a review! We're happy to hear that the appointment was on time and the repair was carried out quickly.
Respuesta de National Windscreens - Oxford
We're glad our technician was so helpful to you. Thank you for sharing your positive experience with us!
Poor quality checking let the team down
Staff were courteous and friendly. Unfortunately, the windscreen was not properly connected to the electronic traffic sign assist system. I had to take it back the following day, another 2 hour round trip. However there was no issue with resolving the issue and was booked in first thing the following morning.
25 de julio de 2025
Respuesta de National Windscreens - Oxford
We appreciate your feedback and are glad our staff were courteous. We regret the inconvenience of your return trip due to the traffic sign assist system issue. We're happy it was resolved quickly the next morning.
Respuesta de National Windscreens - Oxford
We're happy to hear that the work was completed well and on time. Thank you for your positive feedback; we appreciate it.
Excellent service.was told…
Excellent service.Rand as I was told they would re timing .On time and polite.
12 de julio de 2025
Respuesta de National Windscreens - Oxford
We appreciate your excellent feedback! We're happy to hear that our service was on time and polite, aligning with the timeframe you were given.
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