Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Ver más
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Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Ver más
La empresa ha respondido
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Ver más
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Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
La empresa ha respondido
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
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Escrito por la empresa
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Reino Unido
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Volvo XC40 heated screen so ADAS complications meant I had to drop the vehicle off, get picked up and taken back when the car was ready. So 3 x 22 mile round trips overall.
However the job was done well and quite quickly with no damage to paintwork or trim. The inside of the new screen was left a bit smeary but that’s the only criticism.

Respuesta de National Windscreens - Portsmouth
Needed side window replaced at short notice. Customer support found my nearest appointment on a Bank Holiday and Liam did a great job - and quickly too.

Respuesta de National Windscreens - Portsmouth
Needed a Skoda Yeti rear screen after careless breakage!
Fitted by Ryan in 1hour having booked in via Insurance
Swift professional and great service

Respuesta de National Windscreens - Portsmouth

Respuesta de National Windscreens - Portsmouth
Had a problem with a replacement windscreen , sorted it no hassle. Thanks

Respuesta de National Windscreens - Portsmouth
Great personal interaction, explaining issues with new and original installation.

Respuesta de National Windscreens - Portsmouth
Rang up multiple times before my appointment to confirm the total will be £135 and they agreed, on the day i was charged £175 so I called up to be refunded the difference and a week later still nothings happened. Now I try calling and can’t get through

Respuesta de National Windscreens - Portsmouth
We received a really thorough service with the replacement of the windscreen on my i3. Thank you to the team for going over and above to ensure the car was as good as new.

Respuesta de National Windscreens - Portsmouth
From start to finish the process was well explained, quick, and painless.
It was ironic that the chip in the windscreen happened on the way to a cruise holiday. Which then led us to the next problem, no access to the car during the cruise but this wasn't an issue and Darren came out to our house 3 days after getting back. We were told of the costs and possibility of it not working (due to the location of the chip) over the phone but Darren worked his magic and to be honest I can't see it from the driving seat at a all.
Ours was done with insurance so £25 was a small price to pay.
I'm really happy with the speed, price, and service I received and would recommend National Windscreens to anyone with a similar issue.

Respuesta de National Windscreens - Portsmouth
I have just used the services of National Windscreens to replace a rear window of my Honda Civic that was shattered by a flying bolt ejected from a maintenance companies sit down mower ! To the credit of the experienced fitter ( Darren from the Portsmouth Branch ) noticed that the glass supplied had a "warped buckle" preventing the glass from fixing safely and rejected the fit. Same issue happened on the second attempt but third time lucky and changed supplier perfect replacement. Appreciated their professionalism as a company and team to keep me well informed and to persevere to get things right !

Respuesta de National Windscreens - Portsmouth
The lady on the phone explained things carefully and enabled me to sort out my windscreen effortlessly.
Matt, at the Portsmouth branch fitted the new screen. He was very friendly and helpful and did a really good job. He even recommended a coffee shop which was also friendly and gave excellent service and coffee.

Respuesta de National Windscreens - Portsmouth
Greeted by very peronable individual who told me he was going to be fitting my new windscreen. Explained how the process would work-all good
However on returning to collect my vehicle was advised that although the new windscreen had been fitted the job could not be marked as complete as it had not been possible to reset all the codes on the on board information system and that I would have to bring my vehicle back in to hopefully have the codes reset. Individuals who dealt with me were very pleasant and apologetic but fact remains it’s highly inconvenient for me to have to bring my vehicle back in.

Respuesta de National Windscreens - Portsmouth

Respuesta de National Windscreens - Portsmouth
Staff were helpful. It took longer than they anticipated to do the windscreen change but they kept me updated on this.

Respuesta de National Windscreens - Portsmouth
A great service from these guys
Highly recommended

Respuesta de National Windscreens - Portsmouth
Quick easy booking and friendly staff. Work completed quickly and efficiently.

Respuesta de National Windscreens - Portsmouth
Following my booking I received a call to let me know that the correct windscreen for my vehicle would need to be ordered so may delay the installation. This was far better than my experience with another company who just repeatedly ordered the wrong windscreen. Installation went without a hitch, staff were friendly and helpful.

Respuesta de National Windscreens - Portsmouth

Respuesta de National Windscreens - Portsmouth
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