it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
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it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
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Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... Ver más
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I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... Ver más
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Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... Ver más
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Escrito por la empresa
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, Reino Unido
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Respuesta de National Windscreens - Tamworth
I was very impressed by the diligence and effectiveness of the team. My car was in and out within 2 hours. Thank you

Respuesta de National Windscreens - Tamworth

Respuesta de National Windscreens - Tamworth
Good communication and job completed quickly and to good standard, thank you.

Respuesta de National Windscreens - Tamworth
The repair centre was easy to find and the service brisk efficient and well honed.
My only grump was being flooded with reminders about my appointment via text and email.

Respuesta de National Windscreens - Tamworth
Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s the little touch that makes a difference. Thank you for making everything so efficient and stress-free!!

Respuesta de National Windscreens - Tamworth
Lovely job in making safe my windscreen after a pebble hit it.
Expensive for a few minutes work but I suppose it saved me claiming on my insurance.

Respuesta de National Windscreens - Tamworth
Great professional service, able to wait whilst the windscreen & window wipers were replaced.

Respuesta de National Windscreens - Tamworth
Communication re appointment was excellent . The problem was it kept changing.

Respuesta de National Windscreens - Tamworth
Friendly staff. Very efficient was an all round great experience, from dropping car off and staff informing me when it was ready. THANK YOU.

Respuesta de National Windscreens - Tamworth
Easy setting up appointment. Super fast screen replacement. Quick response to sorting issue with rain sensor, post screen fitting. Grest service and well recommended.

Respuesta de National Windscreens - Tamworth
The screen fitter was very polite and got straight onto the job. Very efficient.
The only criticism I could give is the time scale. Even though you provide a tracker it would be helpful to have AM/PM guide line especially for people who do work themselves

Respuesta de National Windscreens - Tamworth

Respuesta de National Windscreens - Tamworth
Had difficulties initially paying on line. For some reason it wouldn’t accept any of my cards. I spoke to s customer service lady who I thought was condescending and the I got cut off. The next day the payment service worked fine. However the service on site was quick and efficient. The staff were friendly. Communication was excellent. As I waited I would suggest it may be useful to offer a coffee facility in the waiting area for customer use. Doesn’t have to be free

Respuesta de National Windscreens - Tamworth
It was easy to book the repair on line following my insurances advice.
The company kept me informed all along the way.
The engineer, Tom, was punctual, polite and proficient
Thank you 🙂

Respuesta de National Windscreens - Tamworth
After the last harsh snow/frost we had, we awoke to find our windscreen had a fairly large crack going across it. As I have 2 sorts of arthritis’s and other illnesses, my car is my lifeline for getting about to hospital appointments. We phoned the insurance company who organised it all and explained and they booked us an appointment. National Windscreens were excellent, they came back with a very quick appointment, it had to go into a garage because the car sensors traffic around it so it’s not as easy as some cars but again, the garage was in my local town a five minute drive away and someone followed me down to get me home and took me down on pick up. They tell you it could take up to four hours to do incase of problems like the screen breaking but they were done incredibly quickly. They phoned me to say all was completed. The staff there were lovely and explained to me how to look after the car for the next 48 hours when I got it home for the glue to fully set. All in all it was a quick, lovely experience for something that could have been quite stressful. From finding the crack to getting it fixed and bearing in mind we had a weekend took 4 days to fix, I don’t think that’s too bad.

Respuesta de National Windscreens - Tamworth
Professional & excellent customer service windscreen replacement fast & efficient done within booking time of 4 hours picked up my vehicle in less than 2 ,

Respuesta de National Windscreens - Tamworth
Easy and quick to book in and the job was done quickly. It’s nice to be able to see clearly again!

Respuesta de National Windscreens - Tamworth
Contact was made with me and the team arrived on time. The job was done quickly and well
A small scratch from under the label was pointed out.
I am very pleased with the service.

Respuesta de National Windscreens - Tamworth
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