The actual service I received at the Trowbridge branch was excellent in terms of the fitting, but it was quite a slow process from initial contact to when it was completed.

Well let down on first appointment but they were very apologetic and did compensate us.
Waiting room is ok but no coffee or tea machine or cold water.

Home visit was cancelled due to rain , technicians aren't supplied with awning to enable the work to be carried out outside. Could have been done that day after the rain cleared. Rescheduled next visit several days later , given no choice with the date. Pure luck it was done between rain showers. What if it wasn't? Another appointment? This is Britain for Christ's sake.

The windscreen cracked in 2 places within 2 days. Getting a repair whilst on holiday in France is proving a very slow process. We’re driving with large cracks wondering if it will get worse. It could be dangerous. Weekend support was poor and no one seemed to have knowledge of the European options

The booking process and customer service is excellent. The engineer was superb polite, efficient and helpful.

Arrived on time and details checked including maximum waiting time. The Technician assigned the works introduced himself and took my key. (nice touch on the introduction). I would have gone for a coffee but it was raining and no facilities for such but a well appointed toilet was available. Whilst waiting it was brought to my attention that the side strips had deteriorated but were still serviceable and changing at some stage is recommended. (Its a prestige car which I bought with my pension and trying to keep alive).
After the rain had gone I decided on that coffee and a BS. As I was leaving the technician that was assigned the job asked if I was leaving, when I replied yes he said I'll be done in 15 minutes.
Very happy man, drove away within quoted time. Unfortunately they did not have the windscreen wipers in stock but the refund was quickly returned to my account.
As you can probably see I am 100% delighted with the service from National Windscreens. thank you all so much.
Irish Dave#

CONTACTED WITH EASE, appointment times convenient

Kai was pleasant, efficient, quick and did an excellent job.

No a happy customer at all.
Didn't complete the work, broke my pull handle on my discovery. Useless

Excellent communication when arranging the windscreen fit - lots of reminders of the appointment. Very courteous staff and fast fitting

From start to finish the communication was excellent and the guy fitting the windscreen was polite, friendly and professional.

Absolutely brilliant in Trowbridge Wiltshire . Phoned me at 12.45 for my 1.30 appointment got there at 1pm. All done by 2.30 pm . Very good job done and very professional. I will definitely use Trowbridge again

Easy to book and the technician arrived on time and did a fantastic job very quickly, he was friendly and professional, would not hesitate to use again

Very quick and professional

Very thorough, knowledgeable and helpful staff.

Excellent communication. Fast efficient service. Friendly staff

From the first call to the final work done.
They showed professionalism.

Brilliant service from all at Trowbridge. Brilliant job done. I will definitely recommend National windscreens Trowbridge to everyone.

Really great service. They guys at the Trowbridge branch are very informative and welcoming.