Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
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Unit 2, Victor Court, YO41 4EN York, North Yorkshire, GB
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Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
La empresa ha respondido
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Ver más
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Ver más
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I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Ver más
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Escrito por la empresa
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Reino Unido
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Respuesta de National Windscreens - York

Respuesta de National Windscreens - York
Good communication right from the start. Good finish to my replacement windscreen

Respuesta de National Windscreens - York
Absolutely outstanding service from National Windscreens! Super fast response, professional workmanship, and top-quality service from start to finish. The team was friendly, efficient, and completed the job to a very high standard. Really impressed with how smooth and hassle-free everything was. Highly recommended to anyone needing windscreen repair or replacement. Thank you again!

Respuesta de National Windscreens - York
They came to my place of work and carried out the replacement.

Respuesta de National Windscreens - York
The engineer that replaced my windscreen was polite, professional, clear in communication and took time to explain my next steps to ensure the fitting was successful before they left.

Respuesta de National Windscreens - York
Did what they said they would do in the time they said they would do it, which is rare these days

Respuesta de National Windscreens - York

Respuesta de National Windscreens - York
So had my car rear windscreen shot though with a ball bearing at home they came out and replaced the screen the engineer did not even have a hoover so glass was left all over for me to get out.i went to get into my car and the keyless entry would not work I rang the engineer up and he said it was nothing to do with him and to ring aa so aa turned up and said they have not connected the screen properly. So rang the national windscreen up and the said someone will be in touch so my car was unable to be locked. So took matters into my own hand and took the car to them and the aa was right it was not connected l. A few weeks later I was driving into he rain and now the heated element won't work on the rear screen rang again and was asked to take it in I've refused as am not taking it for the second time. Unhelpful company will to leave your car unlocked overnight due to there incompetence.

Respuesta de National Windscreens - York

Respuesta de National Windscreens - York
Good service,polite workman,explained job to me,gt

Respuesta de National Windscreens - York

Respuesta de National Windscreens - York
I left my car at National Windscreens in Elvington, York, to have the windscreen replaced. When I collected my car I noticed a deep scratch on the driver's door. I reported it immediately and one of the staff members (Joe) agreed that there had not been a scratch there when he worked on the car. Subsequently, the manager (Ed) escalated this to customer services and James got in touch to tell me very clearly that they were not taking responsibility for the scratch. Also, the new windscreen needs to have the trim replaced as it wasn't fitted properly. I am extremely dissatisfied and disappointed with National Windscreens.

Respuesta de National Windscreens - York
No dramas with the windscreen and fitting but I have no paperwork for said windscreen and no written guarantee.

Respuesta de National Windscreens - York
Very poor workmanship. The technician who replaced my car’s front windshield broke the front mirror. Worse still, he did not install the glass correctly and blocked the external water drainage channel. As a result, water now leaks into the car. I have incurred significant costs to fix this serious mistake. This refers to the drainage system for the wipers and rainwater.

Respuesta de National Windscreens - York
The lady on reception was really helpful and managed to bring forward my original appointment.
Great customer service!

Respuesta de National Windscreens - York

Respuesta de National Windscreens - York
Polite staff most helpful job done quickly and clean

Respuesta de National Windscreens - York
The face of every company can be the employee who turns up to do the work .
I would like to say thank you for an excellent job your man did to fix my windscreen he was very kind and professional and clearly had loads of experience

Respuesta de National Windscreens - York
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