This company sent me a letter about unclaimed funds. Happily they were correct. I went to moneysmart.gov.au and searched through the ASIC site, then through all the state registries linked from... Ver más
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Consulta las opiniones de los clientes
Thank You NCS! We had written off any chance of receiving any monies back from a failed company we had invested in many years ago. Then we received a letter from NCS advising us that we could be enti... Ver más
La empresa ha respondido
Your agent is professional, respectful, trustworthy, patient & very courteous. I was at ease, knowing the processes & proceedures broken down for me, which were clear & easy to understand from the... Ver más
La empresa ha respondido
Would have scored 5 stars if FULL amount of monies owing was paid to Robert, as he was and still has 100% of said trust fund, despite Genders and then my name on title. I was concerned re the amount... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Australia's biggest and most experienced Unclaimed Money Agents
Información de contacto
Po Box 3093, Erina, 2250, Australia
- 02 8003 7256
- mpratt@nationwideclaims.com.au
- nationwideclaims.com.au
4,5
Excelente
391 opiniones
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When I receive the letter advising I…
When I receive the letter advising I had money I could claim my initial response was ‘this is a scam’ however I called the office to be advise my thoughts were understandable however the funds were from a previous company I worked for with the share scheme....
I trusted the Information and within 3 weeks over $5k was in my bank account, perfect timing right before Xmas.
So if you’re thinking it’s a scam like I did, believe me, it’s not and you will be happy to know there are unclaimed money available to you..
I received honest information and the process was easy, thank you for your help in cloning back money I had no idea was owed to me....
Tabatha, Perth, WA
18 de enero de 2021
Respuesta de Nationwide Claims Service
Hi Tabatha. You are right, it can be very difficult these days to know who to trust. That is why we provide as much detail about the source of the funds so that you can have confidence the funds do belong to you. Still, it is always good to be careful which is why we use this platform for people to describe their experience. So thanks for adding to the chorus of voices. All the very best - Maurice
I never knew anything about this
I never knew anything about this. But they were very helpful in explaining to me. In just a week, I got my money. They are trustworthy. Thanks a lot. I will recommend this to anybody who will receive their offer.
13 de enero de 2021
Respuesta de Nationwide Claims Service
Hi Mabini & Ligaya. Selling shares can be a challenging process, particularly for those not familiar with the process. I am really pleased we were able to do this for you and that you are really pleased with what we do - Maurice
Without even knowing there was any…
Without even knowing there was any funds to be claimed, we received a letter of notification from NCS and had funds returned to us promptly and without much fuss.
Thank you.
12 de enero de 2021
Respuesta de Nationwide Claims Service
Hi Adam
Thanks for the great review and score that you gave us. We work really hard to make the process as smooth as possible, from having easy to follow instructions, to filling out the forms for you and then sending regular communications so you know what is going on. I am pleased that we have been able to work with you and get these funds back for you - Maurice
Respuesta de Nationwide Claims Service
Hi Colin.
Thanks for your feedback saying that you were happy with the work that we do. Please let me know if there is anything we can do to earn a 5 star rating - Maurice
Very satisfied with Nationwide
Thank you Nationwide for finding my unclaimed share dividends. The integrity of your procedure and the process itself was of great satisfaction to me and took less time to achieve than I was expecting. My thanks again.
5 de enero de 2021
Respuesta de Nationwide Claims Service
Hi Mike
Thank you for your review and expressing your satisfaction with the process. Your feedback means a lot to us as we work really hard to make sure we exceed your expectations. All the very best - Maurice
The people were friendly
The people were friendly, professional and expedited my claims promptly.
5 de enero de 2021
Respuesta de Nationwide Claims Service
Hi Tim
I appreciate you taking the time to provide your feedback. As the owner of the business, it is great to hear that we as a team are meeting your needs and making the process as easy as possible for you - Maurice
NCS Has found two lots of lost money over 8 years
NCS Has found two lots of lost money amounting to a significant amount of money once in 2012 and again in 2020. Their service is excellent. The only problem is that their fees are significantly higher than equivalent services. However they do match competitors and when they do they are the best to use.
5 de enero de 2021
Respuesta de Nationwide Claims Service
Hi Ian
Yes we have had a long term relationship. One of the benefits we provide is that we monitor for any additional money that becomes owing to you, which is why we contacted you again recently to recover the second amount. Otherwise there is a chance that the funds will not be recovered.
You are right that there are other competitors who have significantly less experience than we have (and potentially less quality).
Thanks for your honest feedback and I hope that we will be able find some more money for you in the future - Maurice
Did a good job in recovering the funds
5 de enero de 2021
Respuesta de Nationwide Claims Service
Hi Alfredo. Thanks for the 5 star rating and valuable feedback. We aim to be the best in what we do and your feedback reinforces that we are meeting (and hopefully exceeding) expectations. All the very best - Maurice
As we grow older we become more…
As we grow older we become more vulnerable and scams are forefront in our minds. This company was amazing and guided me through making the process easy.
Everything they said would happen was how it turned out. Thank you for your patients.
Regards Helen.
5 de enero de 2021
Respuesta de Nationwide Claims Service
Hi Helen
This world is becoming much less trusting of each other and we all need to be careful. That is why we value your feedback and 5 star rating so that others can do their research and know that we as a company are trustworthy. Everybody without exception is invited to leave feedback on our work and it is a great motivator to make sure that we provide an outstanding service.
So thanks for your kind words - Maurice
I requested for the refund to be banked…
I requested for the refund to be banked into my account but was advised a cheque had been placed in the mail. On making contact the problem was immediately resolved - the cheque was cancelled and the refund was deposited into my bank account. I was very satisfied with the outcome. Mouriora.
7 de diciembre de 2020
Respuesta de Nationwide Claims Service
Hi Alma
Thanks for providing an accurate assessment of what happened. We recovered the funds owing to you however made a mistake by sending you a cheque instead of doing a bank transfer (your note saying you wanted a bank transfer was missed by two of us). That is one of the reasons we send a txt out stating the method we will be paying you.
So I am glad you rang to let us know and we were able to immediately sort it out.
All the very best - Maurice
Was notified of entitlement of shares
Was notified of entitlement of shares, most helpful. Quick and efficient transaction. Very professional
7 de diciembre de 2020
Respuesta de Nationwide Claims Service
Hi Jeanette.
Thank you so much for the 5 star rating and positive feedback. It means a lot to us that you took the time to write it and that it was such a positive experience for you - Maurice
Very professional service
Very professional service. Pleased with service. Thanks
7 de diciembre de 2020
Respuesta de Nationwide Claims Service
Hi Neta
We are all about doing the absolute best for our clients and by your feedback, you are very happy with what we do. That is very pleasing that we have met (and hopefully) exceeded your expectations - Maurice
Excellent experience with NCS
Excellent experience with NCS - once we read the customer reviews on Trustpilot we decided to proceed with our claim. We were nervous at first but Maurice and his team were always on hand to answer any questions and explain the procedure. It was a very efficient, transparent and amazingly easy process - once we had provided all the necessary documentation we just waited until NCS confirmed our cheques were in the mail - couldn't have been easier. In our experience NCS are a thoroughly trustworthy, honest and ethical company and we wouldn't hesitate to engage their services again in the future.
7 de diciembre de 2020
Respuesta de Nationwide Claims Service
Hi Ian
Thankyou for the fantastic review. It really means a lot to us that you had a positive experience as we have worked very hard to refine the written and verbal communications so that everything is clear and easy as possible.
In simple terms, we worked out how our clients want to be treated and then constantly refine everything we do to achieve those outcomes.
I am encouraged by your feedback that we are on the right track. We don't get it right every time but we are constantly working towards that.
All the very best - Maurice
very helpful with all aspects of this…
very helpful with all aspects of this claim. thank you Alan
7 de diciembre de 2020
Respuesta de Nationwide Claims Service
Thanks Alan. We aim to make this process as easy as possible for you by having clear instructions, filling out all the forms and most importantly, keeping you in the loop as to what to expect. I am glad this has worked for you - Maurice
It worked for me.
It took some time for the process to happen. Got there in the end.
1 de diciembre de 2020
Respuesta de Nationwide Claims Service
Hi Mark. Yes your claim took way too long! The government department holding your funds is now taking 6-8 weeks to process the claims. It is frustrating to all of us as it used to only take 2 weeks! Once we submit the claim, we are dependent on them to process the claim. Each week we give them a list of clients we are waiting on funds for, to make sure they haven't forgotton any claims (yes it does happen). If you case, despite a number of phone calls and emails to them, they still took what we both feel is an unreasonable amount of time - Maurice
Average Performance
The recovery of funds was very slow and you sent mail to a totally unrelated address. Paula of your office was very helpful. John Woodward.
30 de noviembre de 2020
Respuesta de Nationwide Claims Service
Hi John.
Thankyou for your feedback. I really appreciate you taking the time to leave feedback.
After discussing your experience with you, it appears that we sent an initial letter to number 94 instead of 91 - it probably was a typo at our end.
In regards to the recovery process being slow, you are 100% right, particularly when mail is sent between Australia & NZ. Then the government takes 28 days to process the claim. We do all we can to process it here in the office on the day it arrives but unfortunately the rest is out of our control .- Kind regards, Maurice
Maurice Pratt was so helpful and I…
Maurice Pratt was so helpful and I appreciated all his help in getting the money back.
30 de noviembre de 2020
Respuesta de Nationwide Claims Service
Hi Peter & Lucia. We do everything we can to make the process as easy and quick as possible for you. The team here are excellent and they must also take some of the credit - Maurice
Very helpful agent
Your agent is professional, respectful, trustworthy, patient & very courteous.
I was at ease, knowing the processes & proceedures broken down for me, which were clear & easy to understand from the start.
Countless email correspondance between ourselves were promptly replied to, and always made herself available, whether it by phone or email.
Thank you
30 de noviembre de 2020
Respuesta de Nationwide Claims Service
Hi Berry. We do put a lot of effort in making sure that we communicate the process effectively, so I am glad it is working well.
Paula was the staff member who was looking after your case and she is excellent. I have passed on your kind words to her - Maurice
Used this service and received a cheque…
Used this service and received a cheque and was very happy with it. Not their problem that my bank in NZ which happily takes cheques but takes six to eight weeks to process.
30 de noviembre de 2020
Respuesta de Nationwide Claims Service
Hi Shirley. We do have a bit of a conundrum with NZ clients. Most of our client's are older folk and prefer not to give out their bank details, so we send them a cheque. But as you have identified, the process to get the funds cleared from a cheque is extremely slow, and we know of one bank (Kiwibank) who does not even accept cheques. For those reading this, giving your bank details does not allow someone to take funds from your account. Just look at any business invoice for it will list the company bank details.
Shirley I am so glad that we were able to help you - Maurice
I was sceptical at first but…
I was sceptical at first but considering the fact that I still had copies of the account that I was owed money on and the account number matched the information provided by Nationwide Claims Service I decided to follow through with the claim.
Nationwide Claims Service gave me options that I felt comfortable with where I didn’t have to worry about being scammed and they kept me informed with the whole process.
Highly recommend them
30 de noviembre de 2020
Respuesta de Nationwide Claims Service
Thankyou Julianne for sharing your experience on what we do.
Many people are unsure whether they can trust NCS so I appreciate you going to the trouble to encourage others - Maurice
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