Awful experience. Booked the EPC online and paid £79, received a confirmation e mail that is where things went downhill. Next day I received no call from Nationwide EPC as promised to book an appointm... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after su... Ver más
La empresa ha respondido
I had real problems with them my house is for sale, I needed the EPC done as I paid online and received a email stating thanks for your order. I then had no reply from them to make an appointment fo... Ver más
La empresa ha respondido
Your representative was up to speed and he went around the house in a methodical manner. The results were issued the same day.
La empresa ha respondido
Información sobre la empresa
Información de contacto
5D The Tanneries, PO14 4AR, Titchfield, Reino Unido
- 0203 327 2173
- info@nationwideepc.com
- nationwideepc.com
4,6
Excelente
6 mil opiniones
Ha contestado el 96% de las opiniones negativas
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Awful experience
Awful experience. Booked the EPC online and paid £79, received a confirmation e mail that is where things went downhill. Next day I received no call from Nationwide EPC as promised to book an appointment. At 4pm after speaking to 3 different people, 2 failed return calls, being accused of having not ordered one or paid, I eventually got an appointment for 10am next morning. I got 2 e mails confirming 2 different assessors names would be attending🤷♂️. Next morning nobody came at 10am. Another 2 phone calls later someone arrived at 11.40am. No word of apology for being late or for the inconvenience and stress called. The actual assessment was somewhat rushed and amateurish, something I’m sure I could have done myself given a ticklish. Overall comment, the admin processes and Customer Service levels from Nationwide APC is appalling and needs looking at.
8 de abril de 2026
Respuesta de Nationwide EPC
Hi Melanie,
I am really, really sorry to hear about your experience, and I want to sincerely apologise for the stress, frustration, and inconvenience this clearly caused you. This is absolutely not the standard of service we aim to provide, and I completely understand why you are disappointed.
The issues you’ve described with missed communication, conflicting information, appointment confusion, and the late arrival of the assessor are unacceptable, and I am truly sorry you had to chase this so many times and deal with such a poor level of service. I also want to apologise that you didn’t receive the professionalism and reassurance you should have had throughout the process.
Your feedback has been taken very seriously, and we will be investigating this internally to understand exactly what went wrong so improvements can be made to prevent anything like this happening again.
If there is anything further you need or if you would like us to look into this further for you directly, please don’t hesitate to contact us at info@propcert.co.uk
, and we will do everything we can to assist.
Again, I am truly sorry for the experience you’ve had and the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Your representative was up to speed…
Your representative was up to speed and he went around the house in a methodical manner. The results were issued the same day.
17 de abril de 2026
Respuesta de Nationwide EPC
Hi Ranald,
Thank you for your feedback. I’m really pleased to hear our representative carried out the inspection in a methodical and professional manner.
It’s also great to know the results were issued the same day for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Respuesta de Nationwide EPC
Hi Darren,
Thank you for your feedback. I’m really pleased to hear you found the service quick, efficient, and competitively priced.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Helpful and responsive with good…
Helpful and responsive with good communications.
14 de abril de 2026
Respuesta de Nationwide EPC
Hi Alan,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear you found our team helpful and responsive, and that communication throughout your experience was good. That’s exactly what we aim for, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
Respuesta de Nationwide EPC
Hi Chris,
Thank you so much for your kind review – we really appreciate you taking the time to leave feedback.
I’m really pleased to hear you found the surveyor friendly and efficient, and that everything met your expectations. That’s exactly the standard we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
I have a couple of issues with the…
I have a couple of issues with the report, I have brought them to the attention of the inspector, but still not corrected. It is quite apparent the inspector has got it wrong!
14 de abril de 2026
Respuesta de Nationwide EPC
Hi Mr Symns,
Thank you for your message, and I’m really sorry to hear there are still issues with your report.
One of our support team members did already send this over to the field worker yesterday to investigate and review the points you raised. Please could I kindly ask you to allow a little time for them to look into this properly and come back with an update.
I have also chased this again this morning to help speed things along for you.
As soon as we have an update, we’ll be in touch straight away. Thank you for your patience while we get this resolved for you.
Kind regards,
Hayley
Customer Service Manager
Completed quickly and uploaded the same…
Completed quickly and uploaded the same day.
9 de abril de 2026
Respuesta de Nationwide EPC
Hi Mr Butler,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear everything was completed quickly and that your report was uploaded the same day. That’s exactly the level of speed and efficiency we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
The whole process went seemingly well…
The whole process went seemingly well with an easy online process that resulted in a convenient appointment.
The inspection was carried out in a professional manner with sufficient feedback to keep me informed & of any possible improvements that could be made.
12 de abril de 2026
Respuesta de Nationwide EPC
Hi Clive,
Thank you so much for your great review 😊
We’re really pleased to hear the whole process was smooth and convenient for you, and that you found the inspection professional and informative. We always aim to keep customers updated throughout, so it’s great to know that came across well.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
It was a very easy process
It was a very easy process, however once I had paid I heard nothing for a few days and had to call, I was on hold for about 20 mins but once I got through to the lovely girl she sorted my query out and I was contacted almost immediately and the EPC was carried out within the next few days
3 de abril de 2026
Respuesta de Nationwide EPC
Hi Jackie,
Thank you for your review and for taking the time to share your experience 😊
We’re really pleased to hear the process was easy overall and that everything was completed quickly once we got things moving. I’m really sorry you had to chase us and for the delay in getting through on the phone – that’s not the level of service we aim to provide.
I’m glad the team member you spoke to was able to get everything sorted for you promptly afterwards, and I’ll make sure your feedback is shared with the team.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Respuesta de Nationwide EPC
Hi JZ,
Thanks for your review 😊
Great to hear you found the service good and effective – that’s exactly what we aim for!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
The gentleman came on time
The gentleman came on time, carried out the survey very quickly and efficiently and the results were with me the same day. Thank you Paul
10 de abril de 2026
Respuesta de Nationwide EPC
Hi Coral,
Thank you so much for your lovely review 😊
I’m really pleased to hear the survey was carried out quickly and efficiently, and that you received your results the same day. I’ll also make sure Paul sees your kind feedback – he’ll really appreciate it!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Fast check out and cleanliness very…
Fast check out and cleanliness very happy with outcome
9 de abril de 2026
Respuesta de Nationwide EPC
Hi Aly,
Thank you for your lovely review 😊
We’re really pleased to hear you were happy with the speed of service and cleanliness, and that the outcome met your expectations.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
It’s been over 2 weeks still have not had the EPC done
I had real problems with them my house is for sale, I needed the EPC done as I paid online and received a email stating thanks for your order. I then had no reply from them to make an appointment for the EPC. I phoned them they said that the engineer would contact me within 24 hrs nobody contacted me I then contacted them again they stated someone would contact me again nothing then I emailed there customer services I received a message after a week asking for my postcode or order number. I urgently need to carry out the EPC not happy at all if someone from there company sees this message my order number is 2567609. I not happy at all :-( it’s giving me a lot of grief I need to forward the EPC certificate to my solicitor. Regards Mohan
I am grateful for Nationwide contacting me and doing the EPC asp. Thank you:-) after seeing my review
23 de marzo de 2026
Opinión espontánea
Respuesta de Nationwide EPC
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
The process was fast and efficient just…
The process was fast and efficient just in time for what I needed
8 de abril de 2026
Respuesta de Nationwide EPC
Hi Mohammed,
Thank you for your lovely review 😊
We’re really pleased to hear the process was fast and efficient and that it came through right when you needed it.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Painless EPC Certificate!
Easy booking process, fast on-site presence, and certificate was ready in hours. 10 out of 10.
8 de abril de 2026
Respuesta de Nationwide EPC
Hi Mark,
Thank you so much for your great review 😊
We’re really pleased to hear you found the booking process easy and that everything was completed quickly, with your certificate ready so promptly. A 10/10 really means a lot to the team!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
They called immediately
They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after survey. More than pleased with the service.
5 de abril de 2026
Respuesta de Nationwide EPC
Hi Steve,
Thank you so much for your fantastic review 😊
We’re really pleased to hear everything was quick, smooth, and hassle-free from start to finish, and that you received your certificate so promptly. It’s great to know you were more than happy with the service!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Great service…
Great service I messed up my phone number but they sorted it no problem.
2 de abril de 2026
Respuesta de Nationwide EPC
Hi Michael,
Thank you so much for your lovely review 😊
We’re really glad we could get your details sorted quickly for you and that everything else ran smoothly. No problem at all—that’s what we’re here for!
If you ever need anything in the future, we’re always happy to help.
Thanks again,
Hayley
Customer Service Manager
Respuesta de Nationwide EPC
Hi Martin,
Thank you for your great review 😊
We’re really pleased to hear you found our service professional, efficient, and prompt – that’s exactly what we aim for.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Great service
Really polite man came round to do the EPC and he carried it out quickly and professionally
30 de marzo de 2026
Respuesta de Nationwide EPC
Hi Barry,
Thank you so much for your kind review 😊
We’re really pleased to hear the EPC was carried out quickly and professionally, and that you found our assessor polite and easy to deal with.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Extremely Poor Service and Broken Promises — Avoid If You Need an EPC Quickly
Nationwide EPC is a very poor agent—if their operation can even be described as a professional agency.
I contacted them to arrange an EPC and was clearly promised that the certificate would be issued within 48 hours if I placed the order with them. I ordered and paid on 19th February, but shortly afterwards the engineer informed me that he was too busy and could not carry out the home visit until 6th March—already far from the promised 48-hour turnaround.
Worse still, the engineer completely missed the 6th March appointment, leaving me waiting at home for an entire morning with no notice or apology. The visit had to be rebooked for 10th March. Although the engineer eventually attended and completed the assessment, the delays did not end there.
After the assessment, I was told that the engineer’s EPC login system was not working, meaning the certificate could not be issued. I then had to wait until 23rd March—over one month after making payment—to finally receive an EPC that was originally promised within 48 hours.
This level of service is unacceptable. The company appears to have little control over their engineers and simply acts as a middleman assigning work to low-quality assessors without proper coordination or accountability.
Avoid this company if you value your time or need a reliable and timely EPC service.
Edit: Reply to NationalEPC’s follow-up response
Between 19 February and 23 March, I contacted NationalEPC at least 10 times by phone and email regarding my order. During this entire period, not once was my issue properly addressed. Each time, I was simply told that "it will be issued soon," yet no clear explanation, timeline, or meaningful action was provided.
I find your public apology disappointing. Despite having my contact details, you did not attempt to contact me directly to resolve the issue. Instead, you posted a generic response here, which gives the impression of a public relations exercise rather than genuine customer care.
It is also worth noting that I had to provide my personal details and order confirmation to Trustpilot after NationalEPC challenged the authenticity of my original review, which added further frustration to an already poor experience.
My review — and this reply — are intended to warn potential customers about the level of service I experienced. You had numerous opportunities over several weeks to resolve this matter, yet those opportunities were missed.
A generic public apology does not resolve the problem and, in my view, adds insult to injury. What customers need is timely action, clear communication, and accountability — none of which I experienced in this case.
23 de marzo de 2026
Opinión espontánea
Respuesta de Nationwide EPC
Hi Yong,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. I completely understand how frustrating it must have been to experience multiple delays, missed appointments, and issues with receiving your EPC — this is certainly not the level of service we aim to provide.
I would really like the opportunity to investigate this further and get a clear resolution for you. Please could you email customerservice@propcert.co.uk
with your details so I can personally look into what went wrong and see how we can make this right?
Again, I’m very sorry for the inconvenience and delays you’ve experienced, and I appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
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