NavaFresh New Zealand Opiniones 

134
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I specifically ordered the splints from your Company as my Surgeon wanted me to wear them post surgery and he told me that I would have no trouble in getting them to NZ before the surgery however your... Ver más

Valorada con 5 estrellas sobre 5

Ordered this Ceylon cinnamon, thought on purchasing it was a NZ website but after payment it was clear it was coming from overseas. Tracking information kept uptodate. Took a while to arrive but when... Ver más

Valorada con 3 estrellas sobre 5

Seems to be good quality product and timely delivery. I wanted to give even better ratting but just because the product was not seal pack and label was also not applied to the container it feels bi... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The product was great, I ordered two different items and wasn't aware they would be sent as two packages. One arrived earlier than the the other so I thought they had missed half the order. Shipping t... Ver más


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

134 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(134)

20 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ordered this Ceylon cinnamon

Ordered this Ceylon cinnamon, thought on purchasing it was a NZ website but after payment it was clear it was coming from overseas. Tracking information kept uptodate. Took a while to arrive but when it did it was great. Slightly coarser Ceylon cinnamon but very aromatic, lovely product. Appears to have been sourced from India. Thank you

17 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Well priced item

I have previously ordered the product from a different company, but it appears they don't sell it in quantity anymore. I ordered from Navafresh this time and will again as the price was very good, the product came well packaged and on time.

20 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality products

I ordered a NYTRYD neck and shoulder wrap weighted microwaveable hot and cold compress for a Christmas present. The beads melted through which obviously made it unusable as well as dangerous. I contacted navafresh to let them know as well as sent a photo but they took no responsibility and advised me to contact the company they on sold it from. However they would not even give me the address I could contact them on. I would definitely not recommend buying anything from this company. Very disappointing.

30 de mayo de 2024
Opinión espontánea
Logotipo de NavaFresh New Zealand

Respuesta de NavaFresh New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Valorada con 3 estrellas sobre 5

I have no shipping information

UPDATE: I received exactly what I ordered, intact and neatly packaged. Thank you! I have added 2 more stars.. ***.

I have no shipping information? My payment is Singapour? I thought it was NZ based? Eleven days in and no information!!!!!!!!!!! The reviews I am reading are horrendous. I would not have bought from you if I read them. I am waiting for an order: ORDER NZ-NV#P392920148 ... Lugol's Iodine 5% Solution.

23 de mayo de 2024
Opinión espontánea
Logotipo de NavaFresh New Zealand

Respuesta de NavaFresh New Zealand

Dear Customer,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.

Regards,
Swapnil

Valorada con 3 estrellas sobre 5

Poor rating for the following reasons:

Poor rating for the following reasons:
1. It was not clear that the item is located in India
2. When I paid online I first received an error message stating that account could not be verified, so I tried again, before I realised that the initial payment had actually been processed. Almost resulted in a double order (lucky I canceled the second attempt in time)
3. It took the seller more than 1 week to dispatch the item
4. I am unable to track the “Shiprocket delivery” because the OTP for buyer verification is not arriving on repeated attempts, although my phone number is correct.
I would not recommend this seller, rather pay 20 or 30% more and get a good, fast and reliable service.

Add on: I received an apology for the delayed dispatch from the seller (due to high volumes), thank you. The seller did not address the other issues mentioned in my review.

Add on 28/5: I received the product in good order. The company has made an effort to send it by DHL and after the initial delays in dispatch the delivery was reasonably quick considering it was coming from India. I increased my rating from 1 to 3 stars. Other cautions remain in place.

15 de mayo de 2024
Opinión espontánea
Logotipo de NavaFresh New Zealand

Respuesta de NavaFresh New Zealand

Dear Customer,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

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