Newmarket Holidays Opiniones 

Booking seemed pretty painless actually more than I wanted to pay but nothing I can do about solo prices

Very helpful booking agent Zoe!! Speedily sorted our next mini break!!!

Spoke to Joyce today who was extremely helpful in changing a holiday booking very friendly and knowledgeable, and sorted things out and kept me updated thank you very much Joyce *******

Understanding staff , knowledgeable and very pleasant

Easy to get through to agent , she was clear and knowledgable and easy to pay deposit and book .

I had an amazing time saw so many beautiful villages and towns
Our tour director maria was so so helpful and she put herself out to make this holiday special for everyone. She was so informative ….she knew her history and she was so interesting and with such a lovely personality.
I would love to be on another trip with maria as my tour director.

We had a good time on our tour to Puglia and Basilicata which started on 30th Sept. What made our trip memorable was the places we visited, the lovely weather and a very helpful and friendly guide, Maria. The main reason for not giving 4/5 stars is because we were a bit disappointed with the hotel. Looking at the pictures on it's website, Masseria Caselli, looked really good and raised our expectations. Unfortunately when we arrived we found the room facilities lacking in that there were no tea/ coffee making facilities, no complimentary drinking water except for a bottle of still water in the mini fridge which we would be charged 2euro per bottle, only flimsy disposable plastic cups for drinking, no tissues in room or toilet and the room TV did not cater for English speaking guests as the channels were in Italian, German or French . Bearing in mind there were no other options for entertainment in the hotel after dinner except for adjourning to the bar. The room itself was otherwise comfortable and spacious. This is supposed to be a 4 star hotel accommodation and similar grade hotels we've visited elsewhere would be better equipped. We were also with other guests in our group a bit underwhelmed with the food served at dinner; the first 2 courses were generally OK but the main course ( secondo) was usually a piece of meat or fish on a plate accompanied by a few potatoes or a few beans with no sauce. It seems rather sparse for a main course. If the hotel was hoping to promote the local cuisine with what they served they were certainly wide off the mark. Moreover the service during dinner is usually quite rushed with the waiter very keen to clear up between courses. Our
best meals in Puglia were the lunches we had ourselves in restaurants in places we visited.

We had a wonderful experience in Puglia enhanced by our tour manager Maria’s indefatigable dedication to ensuring that we experienced this region to its fullest, drawing upon her local knowledge. She consulted our group to gauge our interests and needs and embraced suggestions. This was particularly appreciated on our “free”day following a misunderstanding about a shuttle bus, when she organised taxis to local towns not included on the itinerary.
This was our first guided tour. Maria set a very high bar and based on this experience are planning our next guided trip.

I booked our holiday over the phone. Your representative Sarah took all of our details and the deposit payment. Confirmation documents arrived within the hour - they were all incorrect! Instead of being registered as Mr, your representative entered me as Mrs, which would I imagine invalidate all of them including the ATOL certificate. Fortunately I did look through them and noticed the mistake and called Sarah back. I was informed that “it’s just a fault on a drop down menu”. I understand that mistakes happen, but I would have expected at least a cursory apology, which I certainly did not get.

Been looking for a Krakow city tour for a while and the one offered by Newmarket seemed a great option. Spoke to Claire on Sunday and outlined our requirements. She was extremely helpful and advised she would check if our preferred hotel could accommodate us. By Tuesday it was all sorted. Musa took care of confirming all the details and was so friendly and patient. This is my first booking with Newmarket and very impressed so far.

After travelling with Newmarket holidays last year to Canada & having a wonderful time, I thought this trip to Italy-Portofino,Florence & Tuscany would be as enjoyable. How wrong could I be, the holiday itself was lovely apart from too busy a schedule but the problem lies with how Newmarket Holidays dealt with a cancelled return flight to Bristol that was as a result of the airport traffic control in September.
Having received a text at 2am on the morning of departure we were still informed that another flight could be laid on for us & we would need to go to the airport. There were 10 of us on the flight that were affected and we were at the airport for over seven hours with very little information of what was happening. We were informed that we were able to purchase food and drinks that would be refunded by Newmarket holidays. They later reneged on this agreement and told us that we would need to claim on our insurance and then change their mind again and told us to claim from the airline. We have since tried to do this and been told that we can’t get the full amount because there is a refund voucher, we didn’t receive anything.

We eventually we put up in hotels this was not without problems when as for solo passengers we were told that we could have a twin bed room and if we didn’t like that we could stay at the airport. This isn’t how I feel we should be treated. I have put in a formal complaint to Newmarket holidays but they’ve really dismissed how I felt.
We were eventually given a flight 2 days later to Gatwick not Bristol & we were assured that a coach transfer had been arranged by Newmarket Holidays & that we should wait at a certain point & time which was followed by the 10 of us to the letter. We attempted to call & ask where the transfer was only to be told ‘there’s a problem with traffic’ another was ‘they are parking’ & another ‘look out for someone in a high visibility jacket, & also numerous phone calls. After waiting for over three hours we were told to depart from the terminal & find the coach parked waiting outside the Premier Inn.
Since then they have passed the responsibility onto the passengers by claiming that there appears to be some confusion around pick up location. This is strictly not true, we did everything that they asked us to do. It’s just a pity that they don’t feel the same.
Be warned if you do book a holiday with Newmarket holidays then hope that nothing goes wrong because if it does they don’t seem to know how to deal with any problems and this is from the ground up, there has been no acceptance of responsibility , no recompense and for a company the size of Newmarket holidays I would’ve hoped that they would know how to,deal with customers by now.

What a fabulous trip!!!! We had an amazing time visiting Delhi, Amritsar, Dharamsala, Shimla, Ramthanbore, Jaipur and Agra. Our highlights were seeing 6 wild tigers which was just amazing and the Taj Mahal of course which was just beautiful!!! We had the most amazing guide, YP Singh who was very knowledgeable and great fun too. He went above and beyond to ensure everyone in our group was having the best time. Everything was very well organised and we would definitely recommend this trip to anyone considering India for the first time.

WOW JUST WOW
Our tour guide was Andrea (Andy). What an amazing pleasure to meet her. Nothing was too much trouble for us and everyone else on our bus. She is approachable for absolutely anything big or small. You need to clone her. I hope, as a company, you treat her well, Her knowledge of all the areas and places we have been to has been amazing.

Myself and my friend were on the Newmarket tour with Andrea Huntey Outwith all the wonderful things we got to see and do in New Orleans, Memphis and Nashville...Andrea (Mom) was absolutely wonderful. She went above and beyond to accommodate and help each and every one of her 'ducklings'. Her information and knowledge of each place we visited was second to none. We never missed any important sights/ highlights and found out so much about each place, the sights...the sounds...the best places for food and drinks. She was always available when needed... approachable, helpful and most importantly very friendly. Her enthusiasm rubbed off on the group and I'm sure I speak for everyone when I say she was an important part of our holiday helping us get the absolute most out of our tour.
The only downside for us...which had nothing to with Andrea...was we had to dine at different tables on the Riverboat cruise, as there were uneven table numbers we were split up. I suffer a little from anxiety and this could have had a huge impact on my night/holiday. I think this issue needs addressed. We were VERY disappointed with this as we both has to dine with strangers feeling we intruded on families meal time and we also felt embarrassed. Again...no fault of Andrea. Andrea is an asset and great ambassador for your company.

I had a wonderful experience on my Newmarket tour we stayed in Birmingham Alabama for 1 night then we went to new Orleans then mempis and stayed in the graceland guest house visited graceland then went to nashville the whole tour was amazing and our tour guide Andrea Huntey was marvellous she gave us so much information everywhere we went and she took us to pebody hotel to see the ducks this whole tour was fantastic and I would recommend this to anyone
Thanks Andrea for being a fantastic guide

Andrea has been outstanding throughout the whole trip. She is knowledgeable, personable and nothing has been too much for her. She has packed so much extra into our trip with surprises that made this all that extra special. I cannot speak highly enough of her. This trip has been fantastic, and largely because of Andrea. If we do another NewMarket trip we would hope to meet Andrea again and have her as our guide. Thank you!

Andrea Huntey was informative,very friendly approachable and great knowledge of the cities we visited.Newmarket offered and delivered great service.

We have just done a Memphis tour and have thoroughly enjoyed it. Our tour guide Andrea Huntey was so friendly and helpful that added to an enjoyable experience

We did the New Orleans, Memphis and Nashville trip, Very good well planned, and the little extras that the tour guide Andrea showed were a great touch.
Andrea was really helpful, approachable, couldn't have planned better myself. Thanks for the experience