Newmarket Holidays Opiniones 

This holiday was wonderful due to several reasons: the tour hosts, the group of people, the transport to get around and the route.
Y. P. Singh was a superb tour guide, a three in one person, organiser, educator and entertainer, there can be no other. He was ably supported by coach driver and assistant to provide a remarkably well run process for 34 people all of whom collectively helped to make this a memorable time and no doubt one of the best holidays that each of us has had.
The combination of rail travel, coach travel, car convoy and tuk tuk rides enhanced the experience of wonderful and iconic visits to palaces, temples, shrines, forts, markets, historical landmarks and safari park. The cities visited were a great insight into Indian history and culture.
On suggestions for improvement, only the seating on the air travel. Some of us were separated from our partners. For a block booking this could have been accommodated with a little effort from Newmarket.
Thanks to everyone for this amazing holiday.

2 October trip to Golden Triangle and Shimla. A fantastic varied trip with lots of different experiences, temples, mosques, markets, palaces, rickshaws, tuk-tuks Taj Mahal and tigers. Our guide Yatendra (YP Singh was so passionate, knowledgeable and friendly. How he organised us and our 17 white car convoy was amazing. Great coach pilot Abhay, a very good driver, ably assisted by co-pilot Mintu who kept us hydrated and offered new and exciting Indian sweets. Our car driver Amit was also superb. The sights, sounds and smells of incredible India will stay with me for a long time. Highly recommend it.

The tour guide Marieangela was an expert in her field and very knowledgeable. She looked after her clients extremely well.
The hotel was good and the food very good. The hotel staff were mostly helpful and attentive.

Harriet was knowledgeable, patient and friendly. The booking process was very smooth

Had a query just ahead of leaving for holiday. Phoned customer services and after a short wait spoke to a lovely lady named Tasha who happily dealt with my enquiry professionally, whilst being friendly and keen to assist.
Whatever you do don't change to an AI based call platform, as helpful humans are an asset to the company!

I phoned the customer services team and spoke to Tee, it was so helpful and pleasant to talk to a lovely person and my issue was promptly sorted out.
Thankyou Tee

Super holiday from start to Finnish at Lake Como. Tour guide Ellie did a wonderful job showing us round various different places. Bernina express being the highlight. Bazzoni hotel was excellent and staff amazing at looking after us.

Brilliant operative at Newmarket Holidays. Made everything very easy.

Booking seemed pretty painless actually more than I wanted to pay but nothing I can do about solo prices

Very helpful booking agent Zoe!! Speedily sorted our next mini break!!!

Understanding staff , knowledgeable and very pleasant

Easy to get through to agent , she was clear and knowledgable and easy to pay deposit and book .

I had an amazing time saw so many beautiful villages and towns
Our tour director maria was so so helpful and she put herself out to make this holiday special for everyone. She was so informative ….she knew her history and she was so interesting and with such a lovely personality.
I would love to be on another trip with maria as my tour director.

We had a good time on our tour to Puglia and Basilicata which started on 30th Sept. What made our trip memorable was the places we visited, the lovely weather and a very helpful and friendly guide, Maria. The main reason for not giving 4/5 stars is because we were a bit disappointed with the hotel. Looking at the pictures on it's website, Masseria Caselli, looked really good and raised our expectations. Unfortunately when we arrived we found the room facilities lacking in that there were no tea/ coffee making facilities, no complimentary drinking water except for a bottle of still water in the mini fridge which we would be charged 2euro per bottle, only flimsy disposable plastic cups for drinking, no tissues in room or toilet and the room TV did not cater for English speaking guests as the channels were in Italian, German or French . Bearing in mind there were no other options for entertainment in the hotel after dinner except for adjourning to the bar. The room itself was otherwise comfortable and spacious. This is supposed to be a 4 star hotel accommodation and similar grade hotels we've visited elsewhere would be better equipped. We were also with other guests in our group a bit underwhelmed with the food served at dinner; the first 2 courses were generally OK but the main course ( secondo) was usually a piece of meat or fish on a plate accompanied by a few potatoes or a few beans with no sauce. It seems rather sparse for a main course. If the hotel was hoping to promote the local cuisine with what they served they were certainly wide off the mark. Moreover the service during dinner is usually quite rushed with the waiter very keen to clear up between courses. Our
best meals in Puglia were the lunches we had ourselves in restaurants in places we visited.

We had a wonderful experience in Puglia enhanced by our tour manager Maria’s indefatigable dedication to ensuring that we experienced this region to its fullest, drawing upon her local knowledge. She consulted our group to gauge our interests and needs and embraced suggestions. This was particularly appreciated on our “free”day following a misunderstanding about a shuttle bus, when she organised taxis to local towns not included on the itinerary.
This was our first guided tour. Maria set a very high bar and based on this experience are planning our next guided trip.

I booked our holiday over the phone. Your representative Sarah took all of our details and the deposit payment. Confirmation documents arrived within the hour - they were all incorrect! Instead of being registered as Mr, your representative entered me as Mrs, which would I imagine invalidate all of them including the ATOL certificate. Fortunately I did look through them and noticed the mistake and called Sarah back. I was informed that “it’s just a fault on a drop down menu”. I understand that mistakes happen, but I would have expected at least a cursory apology, which I certainly did not get.

Been looking for a Krakow city tour for a while and the one offered by Newmarket seemed a great option. Spoke to Claire on Sunday and outlined our requirements. She was extremely helpful and advised she would check if our preferred hotel could accommodate us. By Tuesday it was all sorted. Musa took care of confirming all the details and was so friendly and patient. This is my first booking with Newmarket and very impressed so far.

After travelling with Newmarket holidays last year to Canada & having a wonderful time, I thought this trip to Italy-Portofino,Florence & Tuscany would be as enjoyable. How wrong could I be, the holiday itself was lovely apart from too busy a schedule but the problem lies with how Newmarket Holidays dealt with a cancelled return flight to Bristol that was as a result of the airport traffic control in September.
Having received a text at 2am on the morning of departure we were still informed that another flight could be laid on for us & we would need to go to the airport. There were 10 of us on the flight that were affected and we were at the airport for over seven hours with very little information of what was happening. We were informed that we were able to purchase food and drinks that would be refunded by Newmarket holidays. They later reneged on this agreement and told us that we would need to claim on our insurance and then change their mind again and told us to claim from the airline. We have since tried to do this and been told that we can’t get the full amount because there is a refund voucher, we didn’t receive anything.

We eventually we put up in hotels this was not without problems when as for solo passengers we were told that we could have a twin bed room and if we didn’t like that we could stay at the airport. This isn’t how I feel we should be treated. I have put in a formal complaint to Newmarket holidays but they’ve really dismissed how I felt.
We were eventually given a flight 2 days later to Gatwick not Bristol & we were assured that a coach transfer had been arranged by Newmarket Holidays & that we should wait at a certain point & time which was followed by the 10 of us to the letter. We attempted to call & ask where the transfer was only to be told ‘there’s a problem with traffic’ another was ‘they are parking’ & another ‘look out for someone in a high visibility jacket, & also numerous phone calls. After waiting for over three hours we were told to depart from the terminal & find the coach parked waiting outside the Premier Inn.
Since then they have passed the responsibility onto the passengers by claiming that there appears to be some confusion around pick up location. This is strictly not true, we did everything that they asked us to do. It’s just a pity that they don’t feel the same.
Be warned if you do book a holiday with Newmarket holidays then hope that nothing goes wrong because if it does they don’t seem to know how to deal with any problems and this is from the ground up, there has been no acceptance of responsibility , no recompense and for a company the size of Newmarket holidays I would’ve hoped that they would know how to,deal with customers by now.

What a fabulous trip!!!! We had an amazing time visiting Delhi, Amritsar, Dharamsala, Shimla, Ramthanbore, Jaipur and Agra. Our highlights were seeing 6 wild tigers which was just amazing and the Taj Mahal of course which was just beautiful!!! We had the most amazing guide, YP Singh who was very knowledgeable and great fun too. He went above and beyond to ensure everyone in our group was having the best time. Everything was very well organised and we would definitely recommend this trip to anyone considering India for the first time.