“Miss Julie” our guide on the Elvis Presley’s Memphis, New Orleans & Nashville tour was an absolute golden nugget 🌟 The trip was incredible but would not have been as seamless without Julie’s organis... Ver más
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Consulta las opiniones de los clientes
What an absolutely brilliant trip and the tour guide Duncan was absolutely brilliant, very informative, knowledgeable and always there in readiness to assist.Fantastic trips organised to Auschwitz,... Ver más
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2 October trip to Golden Triangle and Shimla. A fantastic varied trip with lots of different experiences, temples, mosques, markets, palaces, rickshaws, tuk-tuks Taj Mahal and tigers. Our guide Yaten... Ver más
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Excellent tour and very informative of Albania's history. Extremely energetic and not for the fainthearted. Mountain goat ancestry would have been useful. A bit too much in the way of castles; maybe... Ver más
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Información sobre la empresa
Escrito por la empresa
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Escrito por la empresa
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Información de contacto
Cantium House, Railway Approach, SM6 0BP, Wallington, Reino Unido
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4,8
Excelente
25 mil opiniones
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Joyce someone you need at the end of the line
Joyce was very helpful, patient and answered everything I needed to know. Very grateful for her knowledge and help.
20 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Dear Ann,
Thank you for your lovely feedback! We’re delighted Joyce was so helpful and patient, and that her knowledge and support answered all your questions. We’ll be sure to pass your kind words on to her.
Kind regards,
Jerry
Newmarket Holidays
Impressed that I got immediate ring…
Impressed that I got immediate ring back, and my query answered by Jesse promptly.
19 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Dear Christine,
Thank you for your lovely feedback! We’re pleased Jesse was able to call you back promptly and resolve your query efficiently. We’ll be sure to share your kind comments with him.
Kind regards,
Jerry
Newmarket Holidays
Joyce was extremely helpful
Joyce was extremely helpful -
confirming final details for my holiday to Lake Como and was able to comfirm where my room is situated in the hotel.
20 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Dear Clare,
Thank you for your lovely feedback! We’re delighted Joyce was able to help confirm your final holiday details and provide reassurance about your room at Lake Como. We’ll be sure to pass your kind comments on to her. We hope you have a wonderful holiday!
Kind regards,
Jerry
Newmarket Holidays
So easy to book online and found out…
So easy to book online and found out everything I wanted
19 de octubre de 2026
Respuesta de Newmarket Holidays
Dear Janice,
Thank you for your lovely feedback! We’re pleased to hear you found our online booking process easy and were able to find all the information you needed. We hope you have a wonderful holiday!
Kind regards,
Jerry
Newmarket Holidays
Disappointed that the website booking…
Disappointed that the website booking did not work, tried for 3 days and then telephoned.
Spoke to Kate Bartelo who sorted everything perfectly.
14 de octubre de 2026
Respuesta de Newmarket Holidays
Dear Steve,
Thank you for your feedback. We’re sorry our website booking process caused you frustration, but we’re pleased Kate was able to get everything sorted for you over the phone. We’ll be sure to share your kind comments with her and pass on your feedback about the website to the relevant team.
Kind regards,
Jerry
Newmarket Holidays
I spoke to someone before booking and…
I spoke to someone before booking and then we booked on line she answered questions that I was querying.
13 de octubre de 2026
Respuesta de Newmarket Holidays
Hi There,
Thank you for your feedback! We’re pleased our team was able to answer your questions and provide the information you needed before booking your holiday. We hope you have a wonderful trip with us!
Kind regards,
Jerry
Newmarket Holidays
Simplicity
20 de octubre de 2026
Respuesta de Newmarket Holidays
Dear Geoff,
Thank you for your feedback! We’re delighted you found the experience simple and straightforward. We appreciate you choosing Newmarket Holidays and hope you have a wonderful holiday!
Kind regards,
Jerry
Newmarket Holidays
Maple Leaf Tour
Although we enjoyed much of our Maple Leaf Experience holiday trip [ 14th September 2026] we would suggested that the itineray schedule be increased by at least minimum of two days. We travelled from Scotland and found it frustrating that certain places visited were limited to one day or in fact part of a day, seems disappointing that travelling all that distance and not getting the opportunity to adequately explore some of the places visited. I would cite the visit to Montreal, Ottawa and Niagara on the Lake [ 2hours or so including having lunch] as classic examples. We often arrived later in the day and departed early the next morning - certainly not enough time to get any impression of what the city's had to offer. Two much bus time and not enough city time. On that subject the bus was disappointing , it looked like it could do with a good clean up and the air conditioning was poor in as much that the rear of the bus was unreasonably cool, not great for some of the long distances travelled.
I would also comment that, unfortunately, the guide allocated to our trip did not enhance the experience which was disappointing.
14 de septiembre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Mr Scot!
We appreciate you taking the time to share your feedback about your Maple Leaf Experience trip. We are glad you enjoyed several aspects of your holiday, but we completely recognise your frustration regarding the fast-paced itinerary, particularly coming all the way from Scotland. Having limited time in destinations such as Montreal, Ottawa, and Niagara-on-the-Lake is certainly not ideal when you wish to fully explore and immerse yourself in each location.
We take your comments about the balance between travel time and sightseeing very seriously. We will review the current tour schedule to evaluate extending the duration for future departures. Additionally, we are addressing your concerns regarding the vehicle's cleanliness and climate control systems with our transportation team to ensure comfortable journeys for everyone. We are also reviewing the feedback regarding your tour leader to ensure our high standards of guest support are consistently met. Your detailed insight helps us make meaningful improvements to our tour offerings, and we thank you for bringing these matters to our attention.
Gigi
Simple booking process.
Booking process was very straightforward and the holiday looks great. Hotel reviews very positive. Pay monthly option is also appreciated. Many thanks.
17 de octubre de 2026
Respuesta de Newmarket Holidays
Hi Tony!
Thank you so much for your wonderful feedback. We are delighted to hear that you found securing your trip so straightforward and that our flexible payment options were helpful. It is great to know you are looking forward to your stay, and we hope you have an incredible holiday!
Gigi
Carcassonne holiday
I went on the Carcassone, Avignon and Beautiful Provence escorted tour on the 30th of September.
On the plus side, the tour guide Raquel was absolutely fantastic and couldn’t do enough for everyone to ensure all went smoothly. The tour was well-paced and well-managed. BA cancelled the flights on the Monday morning we were due to fly back to the UK and replaced it with one the following day. That was also cancelled, replacing it with another one which made it necessary to arrive at Heathrow late at night. Obviously, this was not Newmarket’s fault and the company made the best of the situation by keeping everyone informed and we were allowed to stay in the hotel for an extra night which alleviated some of the stress. Raquel ensured that everyone eventually got a flight home.
The breakfasts were lovely and the reception staff were warm and friendly. The hotel was well situated and in walking distance to the interesting sites.
However, the reason I have given three stars only is because of the accommodation. It was the kind of holiday where you could choose a particular accommodation and I decided to pay extra so that I could have an apartment with my own kitchen. I selected the an apartment at Cerise residence which was described as ‘superior balcony’.
Upon arrival, I was looking forward to an afternoon sleep catch up having only slept three hours because of the flight times. I was allocated apartment 123. Upon walking into the apartment, I was shocked at the standard of it. Apart from being very basic and not superior at all, it had clearly had nothing done to it for a long time. It had the feeling of a backpackers hostel from the 1970s. The furniture in the living room and bedroom was cheap and nasty and the paintwork on it was very scratched and worn. Some of the paint had worn off the walls. The hob was old and worn, the cover on the sofa was old and badly stained to the point that I didn’t feel comfortable sitting on it. There were cracked floor tiles and some of the decking on the balcony had rotted away. The kitchen was basic with two worn out looking electric rings and no grill. The fridge was not clean inside and outside.
I knew that if I stayed in this room, I would not look forward to coming home after lovely days out so I called the tour manager Raquel. Although I had made a video of it, she actually visited me in the room and was happy to go to reception to discuss it. Apparently, after seeing my video, they were sympathetic and offered me apartment eight which was clean and looked as if it had been recently decorated. I was relieved to have a clean apartment but nonetheless it was not superior in any way, shape or form. Once again, it was basic. The disappointment did undermine an otherwise lovely holiday.
To add insult to injury, I spent some time sending my feedback directly to Newmarket on the 7th October and received a prompt response saying my review had been forwarded to the customer experience team and to allow 28 days for a response!! 28 days! I appreciate they may want to discuss some of my points with the tour leader or the accommodation but a polite email explaining that would be nice.
30 de septiembre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Dear Heather,
Thank you for taking the time to share such detailed feedback. We’re pleased Raquel’s care and support helped you navigate the flight cancellations and that you were able to enjoy many aspects of your holiday.
However, we’re very sorry to hear that the standard of your apartment fell short of what you expected, particularly after paying extra for superior accommodation. We also apologise for the frustration caused by the wait for a response to your feedback. We understand how important it is to feel that your concerns are being acknowledged.
Your comments have been noted and shared with our Customer Experience team for review. Thank you again for bringing these matters to our attention.
Kind regards,
Jerry
Newmarket Holidays
Cancelled holiday
I had the misfortune to have to cancel a holiday. Jesse was so helpful and considerate, made the sad decision easier.
19 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Mrs Wheatley!
We are glad to hear our team made a difficult cancellation easier for you. Thank you for taking the time to share your feedback with us.
Gigi
Jerry resolved an e mail issue enabling…
Jerry resolved an e mail issue enabling me to contact the airline directly for upgrade options!
18 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Norman!
We are glad we could help fix your account trouble so you can manage your flight details smoothly. Thank you for your review.
Gigi
Chris was very helpful in answering all…
Chris was very helpful in answering all my queries ref our trip to Costa Rica and assisting with payment for this.
19 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Lynda!
Thank you for your fantastic five-star rating! We are delighted to hear that you received such helpful service while planning your upcoming trip to Costa Rica and making your payment. It is wonderful to know that all your queries were answered to your satisfaction, and we appreciate you sharing your positive experience with us.
Gigi
I felt i was on holiday akready
Speaking to Musa i felt i was on holiday already! Musa was friendly, efficient and clear
19 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Steve!
Thank you for your wonderful feedback. We are delighted to hear that speaking with our team member made you feel so excited for your upcoming trip. It is fantastic to know you received such warm, clear, and prompt service while preparing for your getaway. We truly appreciate you sharing your positive experience with us.
Gigi
Friendly and helpful.Efficiently dealt…
Friendly and helpful.Efficiently dealt with my query.
19 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Mike!
We are delighted to hear that our team was friendly and resolved your request so promptly. Thank you for taking the time to share your wonderful positive feedback with us!
Gigi
Visa enquiry
Spoke to Mtee regarding visa for our holiday. We were unable to apply online for the visa due to website issues and wanted to apply for visa on arrival. Mtee was helpful in logging our names with the tour guide for this. Thank you.
19 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Romford!
Thank you for taking the time to share your feedback. We are delighted to hear that you received such helpful assistance when encountering technical difficulties with your online application. It is wonderful to know that arrangements were smoothly made with your tour guide to ensure your upcoming holiday goes as seamlessly as possible. We hope you have an incredible and memorable trip.
Gigi
Great booking experience
The customer service lady was very helpful and informative. We quickly booked our next holiday without any issues. I'm very satisfied.
17 de octubre de 2026
Respuesta de Newmarket Holidays
Hi Mrs J Spencer- Damps!
Thank you for your fantastic feedback! We are delighted to hear that our team member was so helpful and informative, making your booking process quick and seamless. It is wonderful to know you are so pleased with the experience, and we hope you have an amazing time on your upcoming holiday!
Gigi
We rang today and spoke to Musa she was…
We rang today and spoke to Musa she was absolutely amazing and so so patient with us going through everything we needed and helped up 100%
Thank you so much
19 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Annie!
Thank you so much for taking the time to share your wonderful feedback. We are absolutely delighted to hear that our team member was so exceptionally patient while walking you through all your options and ensuring everything was completely taken care of for you. It is wonderful to know you received such thorough and supportive assistance.
Gigi
Pleasant agent on the phone.
18 de octubre de 2026
Respuesta de Newmarket Holidays
Hi Lu!
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear that you had such a pleasant experience speaking with our customer service team over the phone. Your kind feedback is greatly appreciated.
Gigi
The Spirit of Krakow
The hotel Wyspianki was very well located 5 minutes from the main square. The guide Duncan was very professional and looked after the group the whole trip. The highlight was the professional guide called Thomas who took us around Auschwitz-Birkenau, Newmarket must use him as the guide for all of their trips.
Lynn and Eddie
12 de octubre de 2026
Opinión espontánea
Respuesta de Newmarket Holidays
Hi Lynn!
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the convenient hotel location near the square and that your tour host took such fantastic care of the group throughout the journey. It is also wonderful to know that the local guide made such a meaningful and memorable impression during your excursion. We really appreciate your high recommendation and hope to welcome you on another holiday soon.
Gigi
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