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NewpayOpiniones 

209
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Ver más

Valorada con 5 estrellas sobre 5

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company

La empresa ha respondido

Información sobre la empresa

  1. Servicio de pago

Escrito por la empresa

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

209 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(209)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

My experience was great with Newpay…

My experience was great with Newpay because I was unable to buy the furniture by cash. Newpay gave me a loan which I managed with minimum stress. I appreciate staff who often advised me to get support if I had financial difficulties. Staff was kind, helpful and supportive.

8 de marzo de 2025
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Respuesta de Newpay

Hello Geetrude. We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Best, Audrey

Valorada con 5 estrellas sobre 5

Time for another review.

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest payment plan option that was perfect for me.
It will be great to see more companies that accept Newpay added over time, but I like the fact that many are small businesses trying their very best to build up a reputable name. So far, I have had no issues with the companies I've purchased via with my Newpay.

3 de marzo de 2025
Opinión espontánea
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Respuesta de Newpay

Hello Clair. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey

Valorada con 5 estrellas sobre 5

Good friendly company

Good friendly company. Great borrowing rates. Easy to set up account.

4 de marzo de 2025
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Respuesta de Newpay

Hello Neil. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey

Valorada con 1 estrellas sobre 5

So disappointed

Ever since I bought the furniture, the light only worked the day it was fixed while the people that fixed it was around. I never enjoyed it and as for me I don’t think am interested in buying any furniture from the company again. I called the shop in Peckham even visited for more than two times no one came to fix it and the broken cover. I have to cancel the direct debit as I have finished my payment.

1 de marzo de 2025
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Respuesta de Newpay

Hello Florence. Thank you for taking the time to write the above. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you. Best, Audrey

Valorada con 1 estrellas sobre 5

Stuck in a continual authentification…

Stuck in a continual authentification loop..
Nobody here seems to care. All the details are right but the customer success staff just hang up on you, don't care and tell you conflicting information - 1 minute it's 'we will cancel your application and wait 1 hour' then it's 'wait 48 hours'. Their system is broken and it's the only option for my worktops so I will be looking for a new supplier. ABSOLUTE BALL ACHE!

28 de febrero de 2025
Opinión espontánea
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Respuesta de Newpay

Hi Kate, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help.
Best, Elan

Valorada con 5 estrellas sobre 5

Excellent website with very clear…

Excellent website with very clear instructions to use. Wording very clear and easily understood. Very good customer service, dealing with a complaint well and with understanding. Payment facilities easy to use with options to change date of payment if needed. Communication frequent, clear and easily understood. I would recommend to anyone needing a payment plan, as long as it was affordable for them. Very good all round service. Well done.

15 de febrero de 2025
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Respuesta de Newpay

Hi Caroline,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊
We hope you continue to enjoy our services.

Best,

Stephanie.

Valorada con 1 estrellas sobre 5

another way to lose your money if not reading the fineprints

I believe it to be subtle way of making people lose their money unknowingly, as with my experience.

little over a year ago, i had bought a treadmill online and tried to cost-spread it over a year with what appeared to be an inexpensive option. As usual, didn't read the fineprint and i believe the default selection on the site goes with "interest repayment and 50£ boost" option.

I kept getting monthly statements which i wont notice as it was something at the back of mind ongoing for a year.
Now when i saw that money is still going out, i checked and realized that i have actually accumulated a debt of around 1000£ with the company (which i immediately paid off).

My understanding from the experience is that this appears to be subtle way of scamming people who don't check their accounts regularly for small transactions, as it didn't come to my notice till i wondered why am still paying for the treadmill.

My take home message:
i should have at least noticed why the monthly amount is not adding up to the maths and intervened earlier.

My action:
Advised the company from whom i bought the treadmill to take not of the fact as customers would lose money in an elaborate scheme which most of us don't care to read about if the outgoing is not significant. Something like Klarna is far less complicated and helpful.

17 de febrero de 2025
Opinión espontánea
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Respuesta de Newpay

Good Afternoon, anand,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

- Kenith

Valorada con 5 estrellas sobre 5

Very easy to use

Very easy to use. Easy to keep track with the app. So easy to rack up manageable debt.

13 de febrero de 2025
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Respuesta de Newpay

Hi Graham,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Thanks, Julie.

Valorada con 1 estrellas sobre 5

I only wanted to do the finance for 415…

I only wanted to do the finance for 415 and it said I couldnt have it.
I get a good wage each month
I wouldnt be using that again to try.
I've had no email to say why I got rejected as it says I would here in 24 hours and that was 4 days ago.
So I am not going to bother again at all

30 de enero de 2025
Opinión espontánea
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Respuesta de Newpay

Hi, As a responsible lender, we consider all of the information available to us to decide on the outcome of an application. This includes our internal lending criteria, along with relevant information provided by the credit reference agencies.
I appreciate your disappointment with this, and we’re sorry this wasn’t the outcome you were hoping for on this occasion. Thanks, Michelle.

Valorada con 5 estrellas sobre 5

User Friendly

Ease if use.

21 de enero de 2025
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Respuesta de Newpay

Hello Eric. Thank you for your kind review! Best, Audrey

Valorada con 1 estrellas sobre 5

Was very helpful now pointless

My previous frequent use of NewPay ceased due to their discontinuation of Zazzi integration. I found their alternative solution inadequate and believe their previous Zazzi integration offered a cost-effective and user-friendly experience for collectors like myself. Despite months of anticipation for its return, I'm compelled to cancel my NewPay account due to its current lack of utility. While I'm disappointed, I anticipate a generic response that fails to address my concerns.

24 de enero de 2025
Opinión espontánea
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Respuesta de Newpay

Good Afternoon,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.

Please be assured that this feedback will be passed on to the relevant team.

- Kenith

Valorada con 1 estrellas sobre 5

Used to use it on look fantastic

Used to use it on look fantastic , my bag and allsole and they have been taken off for shops no one uses I’ve deleted my account as it’s pointless won’t ever use disappointing

21 de enero de 2024
Opinión espontánea
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Respuesta de Newpay

Hi Kayleigh,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

Valorada con 5 estrellas sobre 5

Great interest free account

Great offer of 6months interest free. used couple of times for purchase. Definitely worth having the account for purchase to benefit of interest free option without a credit card.

10 de diciembre de 2024
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Respuesta de Newpay

Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Valorada con 1 estrellas sobre 5

Was fab now no good

Loved this platform until they stopped been able to use on look fantastic ,mybag and the hut group.the places left to use this payment are absolutely no use so won't be using again unless better places are added.

6 de diciembre de 2024
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Respuesta de Newpay

Hi Nichola,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

Valorada con 5 estrellas sobre 5

Thank you for this amazing no%…

Thank you for this amazing no% opportunity to afford my purchase.

29 de noviembre de 2024
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Respuesta de Newpay

Hi Ekaterina, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.

Valorada con 5 estrellas sobre 5

The best experience

Outstanding company very easy transaction. Would definitely recommend and a app which is easy to use to keep up with all payments very happy thank you

27 de noviembre de 2024
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Respuesta de Newpay

Hi Daniel,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Valorada con 5 estrellas sobre 5

Flexible Finance

I have been wanting a akai one since it was launched but could not save up for it as I kept saving for it and bills would eat my saving what little I had of them so found a company that sold them and done finance but half of them the interest rates where extortionate. Then found a store that has a newpay option with flexible terms so as long as I the minimum I'm OK but the more I pay the sooner it's paid for plus the interest will be less plus I have upto three years to pay for it but will be paying for it in less than a year. So to have this financial flexibility is great because as long as I at least the minimum which is manageable I not stuck with a big debt.

26 de noviembre de 2024
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Respuesta de Newpay

Hi John, thank you for your 5-star review! Best, Elan

Valorada con 5 estrellas sobre 5

Excellent!!

Easy to deal with, excellent app to work with

22 de noviembre de 2024
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Respuesta de Newpay

Hi,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

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