This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Ver más
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Consulta las opiniones de los clientes
NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Ver más
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Ver más
La empresa ha respondido
These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Información de contacto
Reino Unido
- newpay.co.uk
3,7
Medio
209 opiniones
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Respuesta de Newpay
Hello Chewitt. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey
Poor service
I bought 3 lots of separate account items.
Because I overpaid before a certain date which I was not aware of the payment was only taken off one account. Newpay then cancelled the other two accounts as they said I was behind even though I had overpaid. I spoke to two customer service representatives who assures me this had been corrected but it has not. Will not be using this service again.
13 de noviembre de 2024
Respuesta de Newpay
Hi Clare, thank you for taking the time to write the above. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you. Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. Thanks, Michelle.
Good app
Good communication via app and updated regular via email good options to pay
9 de noviembre de 2024
Respuesta de Newpay
Hi Melanie,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
So easy and convenient to use
So easy and convenient to use. Good repayment options. Reminders so that you don’t miss a payment. Highly recommend to those in need of credit.
8 de noviembre de 2024
Respuesta de Newpay
Hi Cath, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Give it a go!
Easy to sign up for, clear pro ess and an easy to use app to see payment arrangements, history, upcoming payments etc
12 de noviembre de 2024
Respuesta de Newpay
Hello Customer 3.Thank you for your kind words! We're thrilled to hear that you find our sign-up process, app, and payment management features easy to use. We strive to make our services as user-friendly as possible. Best, Audrey
Delighted
I’ve had such an easy experience setting up my account with newpay and would recommend them to anybody..it was hassle free all the way through and so easy to use I’ve already made my first purchase
Thanks so much
8 de noviembre de 2024
Respuesta de Newpay
Hi Eddie, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan
Use to love using new pay mainly for my…
Use to love using new pay mainly for my bag , look fantasic and all sole but now only have really random retailers which is mega dissapointing so wont be using really anymore
12 de noviembre de 2024
Opinión espontánea
Respuesta de Newpay
Good Afternoon, Rebecca,
Thanks for taking the time to share your thoughts,
We aim to give the best service possible to our customers, and I apologise if you feel as though you haven't received this.
- Kenith
Quick & Easy
Was very quick and easy to arrange the no interest finance on my new Mesh laptop.
5 de noviembre de 2024
Respuesta de Newpay
Hello Anthony. We're delighted to hear you found the process of arranging no-interest finance for your new Mesh laptop quick and easy. We strive to make our financing options as convenient as possible for our customers. Best, Audrey
Hardly any retailers anymore & misleading statements
Hardly any retailers anymore. Also the way they do statements/balance updates is confusing. They only list transactions on 'plans' with details, anything else is just a balance to be paid and they cannot give you information on which retailer they relate to, how much you have paid etc, I queried an amount that I couldn't find on a statement and they basically said check for yourself, despite me saying the amount didn't match you with anything on my statements. It's not clear that DD's prioritise plans, therefore not clear about the interest being charged. The transactions that are 'off plan' are not itemised and I feel this could be very misleading for people who use this service. I asked about a late payment fee, I was told it was sort of paid but sort of not because of his the system works. I used to use this a lot but once my balance is paid I'll be deleting my account as this all seems irresponsible and not helpful for the customers.
8 de noviembre de 2024
Opinión espontánea
Respuesta de Newpay
Hi Danielle,
Thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this.
Best,
Stephanie.
29 October 24Really quick when you’ve got an account
Really quick when you’ve got an account
29 de octubre de 2024
Respuesta de Newpay
Hi Mark, Thank you for your 5-star review! Best, Elan
An amazing experience with newpay.
19 de octubre de 2024
Respuesta de Newpay
Hi Mo,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Thanks, Julie
Used to love Newpay…
Used to love Newpay…. But they’ve literally taken away most of the retailers… so now I can’t even use my account anymore because they’re only accepted in about 20 retailers now which are the most random useless ones. Look fantastic is gone… zavvi is gone.. so literally what’s the point
23 de octubre de 2024
Opinión espontánea
Respuesta de Newpay
Good Afternoon, Stephanie,
Thank you for taking the time to share your thoughts and experience,
We do aim to provide the best service possible however I apologise if you feel as though you haven't received this.
- Kenith
All is great
I've just Finnished paying my camera loan off, fair repayments and customer service spot on, would definitely recommend
8 de octubre de 2024
Respuesta de Newpay
Hi Steven, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Good deal. No issues
Spread the payments over 6 months. Direct debit set up, everything went well. No problem with this company
8 de octubre de 2024
Respuesta de Newpay
Hi Peter, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.
Closing the account is not possible…
Closing the account is not possible online.
4 de octubre de 2024
Respuesta de Newpay
Hello Andy,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Thanks, Julie
Easy application process from start to…
Easy application process from start to finish ish .
8 de octubre de 2024
Respuesta de Newpay
We're happy to hear you found the application process easy, Claire. We strive to make the process as smooth as possible for our customers, and we are delighted to have you on board! Best, Audrey
Respuesta de Newpay
Hi Marius, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.
Respuesta de Newpay
Hi Norma,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Best,
Stephanie.
Amazing service
24 de septiembre de 2024
Respuesta de Newpay
Hi Kalum, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Newpay works excellent I am very happy…
Newpay works excellent I am very happy with the service 🙌🏻
20 de septiembre de 2024
Respuesta de Newpay
Hi Lois, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
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