I've used nextdaycamera a few time now and everything I have bought has come through perfectly, their after sales service is first class. I even had to ask for a copy of an invoice three months later,... Ver más
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Ordered Tuesday, delivered Saturday 3rd September 2026. Although not next day as suggested by the name, communications were good and kept me informed and thanked me for my patience. Lens is new,... Ver más
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Had a reply from NDC about my trust pilot review recently saying they paid xtra to secure my lens from canon etc etc and that everything was all good and in hand but they couldn't be bothered to pass... Ver más
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My husband got me a canon g7x mark 111 from this company last year 2 days before we went on holiday and it was posted straight away and with me the next day just in time to capture all our holiday m... Ver más
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Información sobre la empresa
- Tienda de fotografía
- también en la categoría
- Tienda de cámaras
Información de contacto
Derby, Reino Unido
- sales@nextdaycamera.co.uk
- nextdaycamera.co.uk
3,9
Muy bueno
422 opiniones
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Avoid NextDayCameras
I purchased a Canon EOS R50 camera kit from NextDayCameraShop in November 2025. Unfortunately, I have experienced two separate problems within a relatively short period: first, the supplied 18–45mm lens developed a fault, and now the camera’s mode dial/switch has detached.
When the lens developed an Error 001 fault in February, I had to go through extensive troubleshooting before the shop agreed to test it. I was advised to post the lens to them rather than drop it off in person. This was particularly frustrating as the camera was needed for my daughter’s college work.
More recently, the camera’s mode dial/switch has come away. I contacted the shop requesting a warranty repair, highlighting Canon’s published service advisory concerning this exact issue on affected EOS R50 cameras. My camera has a serial number beginning with 21, which falls within the range referenced in Canon’s global advisory.
Rather than investigating the issue further with Canon, the shop has suggested that the photographs show possible damage caused by excessive pressure or external force. I can assure them that no excessive pressure was applied to the switch, and I am disappointed that this assumption has been made from photographs rather than a proper physical inspection.
I also previously contacted Canon UK about the camera after the earlier lens issue and drove to North London, only to be told that they could not accept the repair under warranty because the camera was not a UK serial-number model, but an import not covered by UK Canon warranty. This is why I am particularly concerned about the shop’s position that the camera was supplied as UK stock.
I appreciate that a service advisory does not automatically guarantee a free repair in every case. However, given the age of the camera, the nature of the fault and Canon’s published information, I expected NextDayCameraShop to take a more constructive approach and help establish whether the failure was related to the known issue.
Instead, I have been advised to seek out an independent repair specialist at my own expense.
Overall, I am very disappointed with the after-sales service and the way my warranty concerns have been handled. Buying a camera kit from a retailer should give you confidence that, if something goes wrong so soon after purchase, the retailer will work with you towards a fair resolution.
Based on my experience, I would be reluctant to purchase from NextDayCameraShop again and would advise other buyers to consider carefully how potential warranty issues may be handled.
22 de octubre de 2026
Opinión espontánea
Respuesta de NextDayCamera
We would like to clarify the circumstances of this complaint so that other customers have a fair understanding of what has happened.
The customer purchased a Canon EOS R50 camera kit in November 2025. In February 2026, a separate lens issue was reported, for which we provided technical support and subsequently offered an inspection. As part of our normal procedure, we requested that the lens be posted to our technical department for assessment.
Almost 12 months after the original purchase, the customer reported that the camera's mode dial had become detached. The photographs supplied by the customer showed the dial completely separated from the camera, with what appeared to be a fracture and white stress markings within the central switch mechanism. These findings raised significant concerns about possible physical damage, which we explained directly to the customer.
Our position was not that the customer had deliberately damaged the camera, but that we could not authorise a free warranty repair without establishing the cause of the failure. Our warranty covers manufacturing defects, not accidental damage, impact damage, moisture damage or damage caused by dropping equipment. The camera had been in the customer's possession for almost 12 months before this issue was reported, making it important to establish whether the failure was attributable to a manufacturing defect.
Throughout this matter, we have responded to the customer's correspondence, provided technical guidance and explained our assessment. We take warranty obligations seriously and remain committed to resolving genuine manufacturing defects fairly and professionally.
I've used nextdaycamera a few time now…
I've used nextdaycamera a few time now and everything I have bought has come through perfectly, their after sales service is first class. I even had to ask for a copy of an invoice three months later, and I had it on my PC within the hour - big shout out to Phil. Superb service, first class
20 de octubre de 2026
Opinión espontánea
Respuesta de NextDayCamera
Thank you for such a fantastic 5-star review and, most importantly, for your continued loyalty to NextDayCamera.
It's incredibly rewarding to hear that you've purchased from us on several occasions and that every order has arrived exactly as expected. Knowing that our customers consistently receive a reliable service is something our entire team takes great pride in.
We're particularly delighted by your comments regarding our after-sales support. Customer service doesn't end when an order has been delivered, and we believe that being available to assist customers long after their purchase is just as important as offering competitive prices and dependable delivery.
Your example of requesting a copy of an invoice three months after your purchase, and receiving it within the hour, perfectly reflects the level of service we strive to provide. Whether it's a simple administrative request, product advice or after-sales assistance, our aim is always to respond promptly and make things as straightforward as possible.
As an independent UK business, we understand that trust and reputation are earned through consistent service, honest communication and looking after customers both before and after their purchases.
Your feedback is especially valuable because it highlights something we consider fundamental to our business: providing dependable, personal customer service and being there when our customers need us.
Thank you once again for taking the time to share your experience and for continuing to place your confidence in NextDayCamera. We genuinely appreciate your support and look forward to assisting you with many more purchases in the future.
Kind regards,
Emma
NextDayCamera Customer Service
Absolute disaster
Absolute disaster, fuming.
Ordered a camera and lens Monday, £2,699.00, expected 'Next Day' delivery as ordered long before the stipulated 16:00 cut off.
No confirmation so chased up Tuesday for confirmation and when I could expect delivery. Told delivery for Friday. I informed them I need as soon as possible as needed for the weekend.
*Don't bother calling the number by the way the website. That goes nowhere and nobody responds.
Friday comes and the camera body lands, no lens!
I was told they shipped this quickly on the basis I needed quickly!! I didn't feel I have to explain that a camera body is completely useless without a lens!!
I offered a solution for them to refund the lens (based on what it would cost me to go to a reputable shop and purchase which would enable me to use over the weekend). This was refused but I was assured that it will get it at some point. Actually the point has always been that I needed it for this weekend and purchased from 'Next Day Cameras' on the agreement that I would get it next day or at worse 2 or 3 days later.
Regretting dealing with Next Day Cameras. It is too much money to be chancing and wish I had gone to a reputable dealer in the first place as I will now need to go out and buy another lens anyway.
16 de octubre de 2026
Opinión espontánea
My husband got me a canon g7x mark 111…
My husband got me a canon g7x mark 111 from this company last year 2 days before we went on holiday and it was posted straight away and with me the next day just in time to capture all our holiday memories.
I have now just purchased my daughter the same camera again and of course I went with next day again as the service was fantastic if I could give 10 stars I would.
Communication was fantastic to as my husband let the guy no when we called that we needed it asap.
14 de octubre de 2026
Opinión espontánea
Respuesta de NextDayCamera
What a wonderful review! Thank you so much for your fantastic 5-star rating and for choosing NextDayCamera once again.
We're absolutely delighted to hear that your husband's original purchase of the Canon PowerShot G7 X Mark III arrived just in time for your holiday, allowing you to capture those special family memories.
We understand how important it is to receive camera equipment promptly, particularly when there's an upcoming holiday or special occasion. It's lovely to hear that our team listened to your requirements, arranged prompt dispatch and kept communication clear throughout.
It's especially rewarding to know that your positive experience encouraged you to return to us when purchasing the same camera for your daughter. Repeat customers and personal recommendations mean a tremendous amount to us as an independent UK business.
Your comment about giving us 10 stars genuinely made our day! Feedback like this is a wonderful recognition of the effort our team puts into providing friendly, reliable and efficient customer service.
Thank you again for your continued trust and support. We hope your daughter enjoys her new Canon camera and captures just as many wonderful memories with it!
Kind regards,
Emma
NextDayCamera Customer Service
great company
what can i say i got prompt delivery that was well packaged and exactly as described have now used this company a few times and consistently got the same service at a great price
7 de agosto de 2026
Respuesta de NextDayCamera
Thank you for your fantastic 5-star review and, most importantly, for choosing to shop with us on several occasions.
It's particularly rewarding to hear that you've consistently received the same high standard of service with every purchase. Providing competitive prices, prompt delivery and carefully packaged products that arrive exactly as described is something our team works hard to achieve.
As an independent UK business, repeat customers are incredibly important to us, and your continued trust and confidence mean a great deal.
We're delighted that we've been able to meet your expectations time and again, and we genuinely appreciate you taking the time to share your experience with others.
Thank you again for your continued support. We look forward to assisting you with your next purchase.
Kind regards,
Emma
NextDayCamera Customer Service
Had a reply from NDC about my trust…
Had a reply from NDC about my trust pilot review recently saying they paid xtra to secure my lens from canon etc etc and that everything was all good and in hand but they couldn't be bothered to pass even that info on to me. I've only just taken the foot collar off as replacing it with a better one and low and behold one of the 2 prongs inside is missing. Hence the slight movement which made me look in first place. Um.
1 de octubre de 2026
Opinión espontánea
Respuesta de NextDayCamera
We are disappointed that you have chosen to publish a second one-star review relating to the same purchase, particularly when we have already acknowledged the delivery delay, apologised and provided a detailed explanation of the circumstances surrounding your order.
While we fully respect every customer's right to express dissatisfaction, we believe that submitting multiple negative reviews concerning a single transaction is disproportionate and creates an unfair impression of our business and the service we provide.
Regarding your latest comments about a potentially missing component, this concern had not previously been reported to us. We were therefore not given the opportunity to investigate the matter or offer an appropriate resolution before a further review was published.
We take all genuine product concerns seriously and remain willing to arrange a technical assessment in accordance with your statutory consumer rights.
We believe it is reasonable for a business to be afforded the opportunity to investigate and resolve a reported issue, and we remain committed to treating all customers fairly and professionally.
Kind regards,
Emma
NextDayCamera Customer Service
Canon 800mm f11
Ordered Tuesday, delivered Saturday 3rd September 2026.
Although not next day as suggested by the name, communications were good and kept me informed and thanked me for my patience. Lens is new, boxed with the seal in place. Very well packed in outer box and bubble wrap. Registration with Canon gave no problem.
Thanks to all.
John M
3 de octubre de 2026
Opinión espontánea
Respuesta de NextDayCamera
Thank you very much for taking the time to leave such a detailed five-star review of your experience with NextDayCamera.
We’re delighted to hear that you are pleased with your Canon RF 800mm F11 lens and really appreciate your patience regarding the delivery. Although on this occasion the order did not arrive as quickly as either you or we would have liked, it’s great to hear that our team kept you informed throughout and that you were happy with the communication you received.
We’re particularly pleased that you highlighted the condition in which your lens arrived. Supplying customers with brand-new photographic equipment, securely packaged for transit, is extremely important to us, especially with valuable and specialist lenses such as this. It’s therefore great to hear that your Canon lens arrived boxed, with the original seal intact and carefully protected inside its outer packaging.
Thank you also for mentioning that you were able to register the lens with Canon without any problems. We know that manufacturer registration is an important consideration for customers purchasing new photographic equipment and that many customers understandably want reassurance about this before placing an order. Hearing this directly from a customer who has successfully completed the registration is extremely valuable feedback.
While we always aim to provide the fastest possible delivery service, we also believe that keeping customers informed when something takes a little longer than expected is extremely important. We genuinely appreciate your understanding and patience on this occasion.
Thank you again for choosing NextDayCamera for your Canon RF 800mm F11 lens and for sharing such a comprehensive account of your purchase. We hope you thoroughly enjoy using the lens and would be delighted to assist you again with any future camera, lens or photographic equipment purchase.
Kind regards,
Emma
NextDayCamera Customer Service
Exactly as described
Exactly as described. Great price, delivery the next day service that is exactly as name describes.
Thank you
16 de septiembre de 2026
Respuesta de NextDayCamera
Thank you very much for your fantastic five-star review and for choosing NextDayCamera.
We’re delighted to hear that your order arrived exactly as described and that you were pleased with both the price and the speed of delivery. It’s particularly rewarding to hear that we delivered on the service our name promises, with your order arriving the very next day.
We understand that when purchasing photographic equipment online, customers want confidence that they are receiving exactly what they ordered, at a competitive price, with a fast and dependable delivery service. Providing that straightforward and reliable buying experience is exactly what our team works hard to achieve.
Feedback like yours is extremely valuable to us and also helps give other photographers confidence when considering NextDayCamera for their next camera, lens or photographic equipment purchase.
Thank you again for your order and for taking the time to share your experience. We genuinely appreciate your custom and hope to have the opportunity to assist you again in the future.
Kind regards,
Emma
NextDayCamera Customer Service
NextDayCamera gave me a great service
NextDayCamera gave me a great service.
The lens I bought from them was in original packaging and then boxed very well to be transported.
I phoned NextDayCamera to make sure they had the lens and they checked straight away and assured me they had. It arrived the next day. Excellent service.
I will certainly use them again.
1 de septiembre de 2026
Respuesta de NextDayCamera
Thank you very much for your fantastic five-star review and for taking the time to share such detailed feedback about your experience with NextDayCamera.
We’re delighted to hear that our team was able to check the availability of the lens for you straight away and provide the reassurance you needed before placing your order. We understand how important it is when purchasing photographic equipment to know that the item you want is available and that you can order with confidence.
It’s also great to hear that your lens arrived the very next day, in its original packaging and carefully protected for transportation. We take particular care when preparing photographic equipment for dispatch, as we want every order to arrive safely and in exactly the condition our customers expect.
Providing knowledgeable assistance before purchase, genuine photographic equipment, careful packaging and fast delivery are all important parts of the service we aim to provide, so it’s extremely rewarding to hear that your experience reflected this.
Most of all, we really appreciate you saying that you would certainly use NextDayCamera again. Earning a customer’s confidence for a future purchase is one of the best compliments our team can receive.
Thank you again for choosing NextDayCamera. We genuinely appreciate your business and look forward to hopefully assisting you with your next camera, lens or photographic equipment purchase.
Kind regards,
Emma
NextDayCamera Customer Service
Absolutely recommend 5 stars
16 de septiembre de 2026
Respuesta de NextDayCamera
Thank you very much for your fantastic five-star review and for recommending NextDayCamera.
Receiving a recommendation from a customer is one of the best endorsements we can receive, and we’re delighted that your experience with us earned the full five stars.
Our team works hard to provide a straightforward and dependable service, combining competitive pricing on photographic equipment with helpful customer service and efficient order processing. We want customers to feel confident when choosing NextDayCamera, particularly when purchasing valuable camera equipment online.
Feedback like yours is incredibly important to our business and helps other photographers who may be considering purchasing from us for the first time.
Thank you again for choosing NextDayCamera and for taking the time to share your recommendation. We genuinely appreciate your support and hope to have the opportunity to assist you again with your next camera, lens or photographic equipment purchase.
Kind regards,
Emma
NextDayCamera Customer Service
Next Day? More like Next Week, or the one afte
'Next Day' Camera suggests you'll get a fast service. It took ages for my lens to arrive, not helped by the fact they used a cheapo courier who didn't deliver on weekends.
The lens I bought was fine though.
2 de septiembre de 2026
Respuesta de NextDayCamera
We’re sorry that delivery of your OM SYSTEM 14-150mm f/4.0-5.6 II lens took longer than expected.
We would, however, like to clarify that we use DPD, one of the UK’s major delivery networks, and provide this service free of charge to our customers. Weekend delivery availability can vary depending on the recipient’s postcode and local DPD depot, so we do not feel describing DPD as a “cheap courier” is a fair reflection of the service used.
We’re pleased that your lens arrived safely and, as you confirmed, the product itself was exactly as expected.
We appreciate your feedback and will continue working to provide the fast and reliable service customers expect from NextDayCamera.
Kind regards,
Emma
NextDayCamera Customer Service
Respuesta de NextDayCamera
Thank you very much for your five-star review.
We’re delighted to hear that you were pleased with both our competitive pricing and the efficient service you received. We work hard to offer great value on photographic equipment while ensuring orders are processed promptly and delivered quickly, so it’s great to know we delivered on all of those points for you.
Thank you again for choosing NextDayCamera and for taking the time to share your experience. We really appreciate your custom and hope to assist you again in the future.
Kind regards,
Emma
NextDayCamera Customer Service
Very helpful
Excellent communication, I told them what i required, they informed me what to order. The despatch and delivery were very quick. The camera and lens were well packed. An all-round pleasurable buying experience
16 de septiembre de 2026
Respuesta de NextDayCamera
Thank you very much for your fantastic five-star review.
We’re delighted to hear that you had such a positive experience with NextDayCamera. Clear communication and making sure our customers receive the right advice before ordering are extremely important to us, so it’s particularly rewarding to hear that our team was able to help with exactly what you required.
It’s also great to know that your camera and lenses were dispatched quickly, arrived securely packaged and that the whole purchase was a pleasurable experience from start to finish.
Thank you again for your order and for taking the time to share your experience. Your recommendation and support are genuinely appreciated, and we hope to welcome you back to NextDayCamera in the future.
Kind regards,
Emma
NextDayCamera Customer Service
Prompt service and very competitive…
Prompt service and very competitive price
16 de septiembre de 2026
Respuesta de NextDayCamera
Thank you very much for your five-star review.
We’re delighted to hear that you were pleased with the prompt service you received and found our pricing very competitive. Providing quality photographic equipment at great prices, backed by an efficient and reliable service, is exactly what we aim to deliver.
Thank you for choosing NextDayCamera and for taking the time to share your experience. We really appreciate your support and hope to assist you again in the future.
Kind regards,
Emma
NextDayCamera Customer Service
Respuesta de NextDayCamera
Thank you very much for your five-star review.
We’re really pleased to hear that you received good service from NextDayCamera. Providing our customers with a straightforward, reliable buying experience is extremely important to us, and it’s always rewarding to receive positive feedback.
Thank you again for choosing NextDayCamera and for taking the time to leave your review. We really appreciate your custom and hope to assist you again in the future.
Kind regards,
Emma
NextDayCamera Customer Service
I changed my mind on the purchase
I changed my mind on the purchase, and they refunded my money without any hassle.
22 de julio de 2026
Respuesta de NextDayCamera
Thank you very much for your five-star review.
We’re really pleased to hear that when you decided not to proceed with your purchase, the cancellation and refund were handled quickly and without any hassle.
We believe good customer service is just as important when a customer changes their mind as it is when completing an order, so it’s great to receive your feedback.
Thank you for taking the time to share your experience with NextDayCamera. We really appreciate it and hope we may have the opportunity to assist you again in the future.
Kind regards,
Emma
NextDayCamera Customer Service
Fantastic service
Really pleased with both the product and the service I received. Before ordering, I had a few questions about the RF camera kit and the team were very helpful and quick to respond. They explained everything clearly and helped me choose the right kit for what I needed.
The camera kit works great, and having the tripod and carry bag included was a nice bonus. Everything arrived well packaged and on time, and setup was straightforward.
What impressed me most was how friendly and helpful the company was throughout the whole process. Nothing seemed too much trouble, and it felt like they genuinely cared about making sure I was happy with my purchase.
I’d definitely buy from them again and would happily recommend them to anyone looking for quality equipment and good customer service.
1 de junio de 2026
Opinión espontánea
Respuesta de NextDayCamera
Hi Elliot,
Thank you so much for your fantastic review.
I'm really pleased to hear that we were able to help you choose the right RF camera kit before you placed your order. We know there's a lot of choice out there, so we're always happy to answer questions and make sure customers feel confident they're buying the right equipment.
It's great to hear that you're happy with the camera kit and that the tripod and carry bag have been a useful addition. I'm also glad everything arrived safely and was easy to get set up.
Thank you as well for your kind comments about the team. We always try to make the buying experience as straightforward and personal as possible, so it's lovely to hear that came across.
We really appreciate your recommendation and hope you enjoy your new camera kit. We'd love to help you again whenever you're ready for your next piece of equipment.
Kind regards,
Emily
NextDayCamera Customer Services
Excellent Lens and fast delivery!
I recently upgraded to the Canon RF 70-200mm f/2.8L IS USM lens and have been really impressed with it. I mainly use it for photographing sports and wildlife, and the autofocus is incredibly quick and accurate. The image quality is excellent, with sharp results even when shooting fast-moving subjects.
The lens arrived well packed and was delivered the next day as promised, which was a great bonus. Overall I’m very pleased with both the lens and the service, and I wouldn’t hesitate to buy from them again. Thankyou!
5 de junio de 2026
Opinión espontánea
Respuesta de NextDayCamera
Hi Leyla,
Thank you so much for taking the time to leave us such a lovely review.
I'm so pleased to hear you're enjoying your Canon RF 70-200mm f/2.8L IS USM lens. It's a fantastic lens for sports and wildlife photography, so it's great to know the autofocus and image quality are living up to your expectations.
I'm also really happy to hear your order arrived the next day and was well packaged. We know how exciting it is to receive new camera equipment, so we always do our best to get it to our customers as quickly and safely as possible.
Thank you again for your kind words and for choosing NextDayCamera. We really appreciate your recommendation and hope to help you again with your next photography purchase.
Kind regards,
Emily
NextDayCamera Customer Services
Can’t fault the service.
Can’t fault the service.
I don’t normally leave reviews, but I was so pleased with my experience that I felt it was worth sharing.
I ordered some new camera equipment before a family trip and was worried it wouldn’t arrive in time. I contacted the team and they were incredibly helpful, keeping me updated and making sure everything was sorted.
The order arrived via DPD exactly when promised and gave me plenty of time to get familiar with the equipment before we travelled.
The service was excellent from start to finish and the team were friendly, helpful, and easy to deal with. The equipment was exactly as described and I couldn’t be happier with my purchase.
A big thank you to everyone at NextDayCamera. Absolute lifesavers and I would happily buy from them again.
22 de mayo de 2026
Opinión espontánea
Respuesta de NextDayCamera
Thank you so much for taking the time to leave us such a lovely review.
I'm really pleased to hear that everything arrived in time for your family trip and that the team were able to help make sure everything was sorted for you. We know how important it is to have your equipment in hand before travelling, so it's great to hear that the DPD delivery arrived exactly when promised.
It's also wonderful to hear that you're happy with your new equipment. We always aim to provide a straightforward and stress-free experience, from answering questions before purchase through to delivery and after-sales support.
Thank you again for your kind words and for choosing NextDayCamera. Feedback like this means a lot to the whole team.
We hope you had a fantastic trip and captured plenty of great memories along the way. We look forward to helping you again in the future.
Kind regards,
Emily
NextDayCamera
Customer Services
Beware before purchasing from this company!…
Be aware before purchasing from this company.
The prices are tempting but the service (at least in my case) has been shocking.
I ordered a camera and a separate lens costing thousands of pounds early Tuesday morning (well before the 4pm cut off for next day delivery). The order confirmation said that NextDay Camera Shop would let me know when they had dispatched my order. All well and good.
The next afternoon, having not recieved a dispatch notice, I called the company - straight to answerphone.
I emailed - and waited for a response....
I called again, leaving a message asking for someone to call me back.....
I got a proforma response email saying not to worry, they had my order and it would be with me soon.
I responded immediately and asked for more clarity and was informed that my order would be dispatched on Friday.
I waited until the end of the day to receive a dispatch confirmation but to no avail.
I emailed again to ask about my order......
I called - straight to answerphone...
I latterly received an email informing me that my order was now 'expected' to be shipped on Monday.
So much for Next Day Camera!
I have subsequently emailed nextdaycamerashop requesting my order be cancelled and a full refund issued.......
I called and left a message on their answer machine asking them to call me to discuss the cancellation and refund.......
Their response? Ignore the cancellation request and partially fulfil the order.
After 1 month of having repeatedly asking for a partial refund, I had to raise a dispute with the credit card company.
If you're are considering buying from this company, or any of the other similarly named companies under this umbrella, I would strongly advise you to pay with a credit card. I did luckily.
7 de julio de 2026
Opinión espontánea
Respuesta de NextDayCamera
We are sorry that your order was affected by delays. However, we do not believe the review reflects the complete sequence of events or the considerable efforts made to resolve the situation.
Your order included a Canon EOS R1 and a separate Canon RF lens. When an unexpected supply issue affected the camera, we dispatched the available lens rather than delaying the entire order. We also explored alternative supply routes and placed a separate order directly with Canon to try to secure the camera as quickly as possible.
Our team remained in contact and provided updates as further information became available. In recognition of the delay, we also offered £150 compensation if you were prepared to allow us additional time to complete the order.
When you decided that the revised timescale was unsuitable, we cancelled the outstanding camera and passed the refund to our Accounts team. A chargeback was subsequently opened with your card provider, meaning the transaction then had to follow the card provider’s formal dispute process. This unfortunately extended the time required to conclude the matter through the normal refund procedure.
We fully accept that the changing delivery timescales were frustrating, and we apologise that we could not complete the order as originally expected. However, the documented correspondence shows that we responded regularly, dispatched the available item, placed a separate order directly with Canon, offered compensation and acted upon the cancellation request.
We explored every reasonable option available and regret that, despite these efforts, we could not achieve a satisfactory outcome on this occasion.
Kind regards
Emma
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