I've used nextdaycamera a few time now and everything I have bought has come through perfectly, their after sales service is first class. I even had to ask for a copy of an invoice three months later,... Ver más
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Consulta las opiniones de los clientes
Ordered Tuesday, delivered Saturday 3rd September 2026. Although not next day as suggested by the name, communications were good and kept me informed and thanked me for my patience. Lens is new,... Ver más
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Had a reply from NDC about my trust pilot review recently saying they paid xtra to secure my lens from canon etc etc and that everything was all good and in hand but they couldn't be bothered to pass... Ver más
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My husband got me a canon g7x mark 111 from this company last year 2 days before we went on holiday and it was posted straight away and with me the next day just in time to capture all our holiday m... Ver más
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Información sobre la empresa
- Tienda de fotografía
- también en la categoría
- Tienda de cámaras
Información de contacto
Derby, Reino Unido
- sales@nextdaycamera.co.uk
- nextdaycamera.co.uk
3,9
Muy bueno
422 opiniones
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First time user of this company and…
First time user of this company and can't fault their service. The price of the camera I purchased was way cheaper than almost all other companies. True to claim, it was delivered next day, with excellent communication from both NDC and delivery company (DPD).
29 de abril de 2024
Opinión espontánea
Respuesta de NextDayCamera
Thank you for your purchase with us, we keep our prices competitive for all customers. We appreciate your positive feedback. Regards Emma
Poor service and still no refund
I ordered a camera on 15 March and paid £438. I got an automated confirmation email, with an Order number, but no way to track it. As i needed the camera for an event on 21 March, I emailed on 18 March to ask if it had been shipped. I got a reply on 19 March saying there was a delay, but they expected a delivery to me by the Friday (22 March). I told them this was too late and I would have to go to a camera shop and buy one (at higher cost). I emailed on 20 March to formally cancel the order and request a refund. They replied on 21 March saying it would be with me on 26 March eg after my event. I emailed again on 22 March to repeat my request to cancel the order, and did go to a shop to buy one. I chased again on 13 April as i have not had my refund. They then delivered the camera on 16 April. So despite cancelling because they could not deliver, they deliver nearly 3 weeks later. I am still chasing my refund and unless this is sorted promptly I will start legal action. This is such poor customer service that I feel the need to share the facts on Trust Pilot.
15 de marzo de 2024
Opinión espontánea
Respuesta de NextDayCamera
We’re sorry that this order did not reach the conclusion either we or the customer would have wanted.
We would, however, like to clarify that our team was actively communicating regarding the order and providing updated delivery information while attempts were being made to progress the shipment.
The customer subsequently requested cancellation when the revised delivery timescale no longer met their requirements. Unfortunately, the cancellation, shipment and subsequent delivery crossed over, resulting in the camera ultimately being delivered despite the earlier request to cancel.
Where goods have already progressed through the fulfilment and courier process, a cancellation and refund can become more complicated, as we must ensure the goods are safely returned before the transaction can be fully concluded.
We completely appreciate the frustration this caused and acknowledge that the communication surrounding the cancellation and refund should have been clearer.
This review relates to an order from 2024, but we take historic feedback seriously and have continued to improve our order management and customer communication processes since then.
Kind regards,
Emma
NextDayCamera Customer Service
ordered camera
ordered camera. printed copy of payment where says next day delivery guaranteed. no camera second day i enquired what was happening. they said be there Saturday and i said if not here then to cancel. box arrived with parcel of a4 paper. my god thought it was a mistake. got in touch and called me a fraudster. in fact they had the audacity to say they had had enough of dialogue with me. contacted credit card and got money back. Now they making threats. Im a disabled pensioner and threats not work and they need to be shut down for good. reported matter to police and crime number issued. now bought from somewhere else
8 de abril de 2024
Opinión espontánea
Respuesta de NextDayCamera
We are sorry that this order resulted in such a serious dispute, but we strongly reject any suggestion that NextDayCamera was operating fraudulently.
The review confirms that communication took place regarding the order and delivery, and that the customer subsequently raised the transaction with their card provider. Where an order, delivery or payment becomes disputed, we are required to follow the appropriate courier and payment-provider procedures while the circumstances are investigated.
We also take allegations concerning the conduct of our staff extremely seriously. As this review relates to an order from 2024, we do not believe it would be appropriate to speculate publicly about disputed conversations or allegations without the complete historical records available.
We regret that the transaction deteriorated to this point and resulted in such a negative experience.
Kind regards,
Emma
NextDayCamera Customer Service
Very happy and great price
We bought a lens from here for about £1400 which was a lot cheaper than other websites. It arrived after about 5 days and it's been perfect. (It could have arrived quicker but they wanted to deliver on a Saturday and we are a business, so I delayed the delivery until after the weekend). Brand new. No complaints. Perfectly happy customer.
4 de abril de 2024
Opinión espontánea
Respuesta de NextDayCamera
Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Glad you enjoyed our very competitive price. I will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.
Camera not arrived
Ordered the 28th March and now its the 11th April with no camera. Not next day as stated. Avoid unless you want to wait with false promises
28 de marzo de 2024
Opinión espontánea
Respuesta de NextDayCamera
We apologize for the late delivery which was completed on the 12th
I was rather dubious at first about…
I was rather dubious at first about using Nextdaycamera shop, however as the lens I wanted was £200 cheaper than Wex, Park Cameras etc I thought I would give them a try, paying by credit card I thought would be the safest option, ordered an Olympus lens on the Sunday evening received confirmation by e mail that order had been processed and despatched on the Monday morning Lens arrived 11.15am Tuesday morning, what a service, well packaged with English maunual included, cant fault the service will use them again shortly for a new camera, I know its a grey import but the money you save is worth the risk.
10 de abril de 2024
Opinión espontánea
Respuesta de NextDayCamera
Thank you for your purchase, glad you enjoyed our customer service and we will pass your comments onto our team. Thank you for your custom
no tracking number no camera no…
no tracking number no camera no replaied on my email paypal need to step in to resolve my case still waiting for my 1100 pounds very disspointed
1 de abril de 2024
Opinión espontánea
Respuesta de NextDayCamera
We apologize for the late delivery which was completed on the 11th
I recently wrote a review about this…
I recently wrote a review about this company which, due to understandable expectations based on the name of this company were not met.
In essence when a company is called "nextdaycamera.co.uk, one naturally expects the product to arrive in a very short period of time.
For some reason the initial delivery date was four days after the date of order, which was extended to eight days on the date that the lens was initially due.
Reading other reviews on this site, I became concerned that my lens would not arrive. However, I am happy to report that the lens has arrived, albeit on the later date, and appears to be in good order.
Thus my initial concerns have been alleviated.
But I might suggest that, to ensure undue expectation on the part of the customer and similarly undue pressure on the part of the supplier, is not made unduly manifest, that the name of the company is changed to ensure a more attainable scenario.
I understand this company has a sister company called pro-camera.co.uk which one might suggest would be a better name to utilise, particularly when one is dealing with the grey market in regards to supply.
So, I understand that due to the noticeable reduction in price for cameras and lenses offered by this company, in comparison to other outlets, one becomes concerned that something inappropriate is going on. Well I have to say that my concerns along those lines were misplaced and would consider using this company again.
5 de marzo de 2024
Opinión espontánea
Respuesta de NextDayCamera
Thank you for your purchase with us and your patience. We are glad you are wlling to purchase from us again. We will send your comments to the team.
I sent back faulty binoculars
I sent back faulty binoculars. They would not allow an independent assessment. And tried to Short changed me by £20 . And refused to pay for the return postage
17 de febrero de 2024
Opinión espontánea
Respuesta de NextDayCamera
We fully refunded the order as per request
FAB U LOUS!!
Fabulous service. We needed this item for a university trip and had ordered it originally from another supplier who had ran out of stock but didn't tell me until I chased them which was another nightmare via their horrendous messaging/robot customer service.
Next day cameras were a joy, did exactly what they advertised cannot praise them enough! THANK YOU
28 de febrero de 2024
Opinión espontánea
Respuesta de NextDayCamera
Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Glad you enjoyed our Next Day Delivery Service. I will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.
Excellent service will buy again
First time used NextDayCamera bought Wednesday turned up Thursday and was kept informed all the time, well packaged. will buy from them again.
22 de febrero de 2024
Opinión espontánea
Respuesta de NextDayCamera
Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Nikon AF-S Teleconverter TC-17E II and will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.
Avoid
I ordered a camera body from Next Day camera around lunchtime on Wed 24th Jan expecting it to be delivered the next day. When I followed up late afternoon Thursday I was told it had been delayed to the following Tuesday. I followed up late Monday for a tracking number to be told it was now expected to be delivered on the Friday - 9 days from my original order. I asked for a refund on 30th January and have chased up a couple of times but now getting no response by email. It's now 19th February, no refund, no response from NDC and it's in dispute with my credit card company.
Suggest you find a more reputable company.
25 de enero de 2024
Opinión espontánea
Respuesta de NextDayCamera
We’re sorry that this order did not proceed as originally expected and that the next-day delivery timescale was not achieved.
Our team did communicate with the customer regarding the delay and provided revised delivery information while attempts were being made to progress the order. Unfortunately, those revised timescales ultimately did not meet the customer’s requirements and a cancellation was requested.
Where an order is cancelled while it is already being processed, there can be additional steps required before the transaction and refund can be fully concluded, particularly where payment providers or shipping processes are involved.
We appreciate that the delays and subsequent communication caused considerable frustration and regret that the experience fell below the standard we aim to provide.
Kind regards,
Emma
NextDayCamera Customer Service
I put an order with them on a Saturday…
I put an order with them on a Saturday so would expect them to send it out on Monday to get it on Tuesday, but no.
So sent them a email as they do not get back to you if you try calling them to be told it will be with me at the end of the week. So I sent them a email asking when I will get it told Wednesday next week so then I said if you can not get it to me buy Friday then cancel my order. They then came back to say they have cancelled my order I the asked them if they have issued a refund to which the said they have. But now a week later still no refund. So I now have to go to my card provider to get it from them. Would not use them ever again. I would rather pay more and get good service.
Update 12days and still no refund
Had to got to the credit card company to get a refund. Got it but now they are saying that this review is unfair. What a joke. Do not use them
15 de febrero de 2024
Opinión espontánea
Respuesta de NextDayCamera
We’re sorry that the original delivery timescale could not be achieved, but we feel it is important to provide some context to this review.
The order was placed on a Saturday, outside our normal working and dispatch hours. When the customer subsequently contacted us, our team responded with updated delivery information and continued to communicate regarding the order. When the revised timescale was not suitable, the customer requested cancellation and this was accepted.
We acknowledge that the subsequent refund took longer to conclude than either party would have wanted. The transaction was ultimately resolved through the card provider.
We would also clarify that using Trustpilot’s process to request information or verification regarding a review is not an attempt to prevent a customer leaving negative feedback. Businesses are entitled to use Trustpilot’s procedures where clarification or verification of an experience is required.
We accept that the delivery did not meet the customer’s expectations, but we do not believe it is fair to suggest that there was no service or communication when our team responded, provided revised delivery information and accepted the cancellation request.
This transaction dates from early 2024 and our processes have continued to develop since then, but we believe it is important that prospective customers reading historical feedback can see the circumstances from both sides.
Kind regards,
Emma
NextDayCamera Customer Service
Do Not Order from this company! …
Do Not Order from this company and please read some of the recent reviews. We have ordered a camera which arrived. Given the state of the packaging it is not new. An email request for a return and refund has been completely ignored.
30 de enero de 2024
Opinión espontánea
Respuesta de NextDayCamera
We’re sorry that the customer was unhappy with the condition of the packaging when their camera arrived.
We would like to clarify that the order itself was successfully fulfilled and delivered. However, we appreciate that the presentation of the packaging did not meet the customer’s expectations and that they subsequently wished to arrange a return.
We take return requests seriously and regret that the customer felt their communication had not been acknowledged promptly. This review relates to an order from early 2024, and our customer service and returns processes have continued to develop since this time.
We believe it is important that customers can purchase from NextDayCamera with confidence both before and after delivery, and we regret that this particular experience did not reflect the standard of service we aim to provide.
Kind regards,
Emma
NextDayCamera Customer Service
Terrible service
They should change their name from "Next Day Camera" to "Wait ages for a camera with no tracking number and then get refunded three weeks later". Terrible service and completely messed up our filming schedule.
25 de enero de 2024
Opinión espontánea
Respuesta de NextDayCamera
We’re sorry that we were unable to complete this order within the expected delivery timescale and appreciate the disruption this caused to the customer’s filming schedule.
Unfortunately, not every delivery proceeds as planned and on this occasion we were unable to successfully fulfil the order within the required timeframe. The transaction was subsequently cancelled and the customer received a full refund.
While we recognise that this was a disappointing experience, the order was ultimately brought to a conclusion and the customer’s funds were returned.
This review relates to an order from early 2024, and we have continued to improve our order processing, delivery communication and customer service procedures since that time.
Kind regards,
Emma
NextDayCamera Customer Service
I ordered a lens and am seriously…
I ordered a lens and am seriously disappointed with the service. I am beginning to question the integrity of this company. The phone has an answering service and directs you to an e-mail address. I e-mailed the sales address and received a reply saying that my lens had been shipped but after waiting in all day on the suggested arrival date, the lens did not arrive. After reading some of the reviews I am beginning to question whether I have been scammed.
The "Nextday" nomenclature, at the very least is deceptive and highly questionable!
25 de enero de 2024
Opinión espontánea
Respuesta de NextDayCamera
We’re sorry that the delivery did not arrive within the expected timescale and understand the frustration this caused.
We would, however, like to strongly reassure prospective customers that NextDayCamera is a legitimate UK business and reject any suggestion that this customer was being “scammed.”
As the review itself confirms, our team responded to the customer’s enquiry and provided an update regarding the shipment. Unfortunately, the lens did not arrive on the expected delivery date, which understandably caused concern.
The “NextDayCamera” name reflects the fast delivery service we aim to provide, but occasionally courier, stock allocation or processing issues can result in an order taking longer than anticipated. We regret when this happens and recognise the importance of keeping customers properly informed.
This review relates to an order from January 2024, but we take historic feedback seriously and have continued to improve our communication and order processes since then.
Kind regards,
Emma
NextDayCamera Customer Service
New Lens
My new lens arrived today it was extremely well packaged and in perfect conditioning a very good price, Phil was very helpful, knocked of 1 star as it took just over a week to arrive other than that happy to deal with them again. Ordering was very easy and e mails very prompt
23 de enero de 2024
Opinión espontánea
Respuesta de NextDayCamera
Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Camera lens. Thank you for your custom.
Ordered camera on new year's day
Ordered camera on new year's day. Next day was a Bank Holiday & floods were disrupting a lot of UK deliveries, so I was very pleased my camera arrived on the 5th of January. Before and after my purchase I made 3 or 4 enquiries to the Company and always had a very quick response. They were a pleasure to deal with; the camera was a good price and their service has been excellent. I will be happy to use them in the future.
5 de enero de 2024
Opinión espontánea
Respuesta de NextDayCamera
Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Camera and will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.
Telecoms first rate
Telecoms first rate, ensuring customer was informed throughout the transaction.
17 de diciembre de 2023
Opinión espontánea
Respuesta de NextDayCamera
Thank you, for taking the time to leave us positive feedback. We appreciate your purchase with us.
This website may be fraudulent! ! !
This website may be fraudulent! ! !
I purchased a Canon R7+18-150mm lens on this website on October 27, for a total cost of 1,624 pounds. But they only sent me a backpack and I contacted them to ask for a refund but so far it's been three weeks and I still haven't received my refund.
The 24-hour reply email promised by the webpage is a complete scam. I've sent three emails in a row this week asking about the progress of the refund, but they haven't responded to a word. The phone number on their website is also never reachable. If this isn't fraud, then what?
27 de octubre de 2023
Respuesta de NextDayCamera
False review
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