A very professional organisation, quick to respond, and very caring and understanding of complex situations. Once appointed, our Mediator, Helene - was superb. The process involves contact with the... Ver más
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Well worth the visit the mediator gave us some useful hints how to make contact again with our Grandchildren. She just confirmed how useless The Family Court system and Cafcass are if the don't even... Ver más
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I can’t recommend them enough the service here is truly outstanding. They make you feel so comfortable right from the start, even when talking about really personal things. A special thank you to... Ver más
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I was invited to mediation, I stayed up for days gathering all evidence I had of the safety concerns and abuse, I was anxious about the first MIAM meeting but it was nothing I expected it to be. I spo... Ver más
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Información sobre la empresa
Escrito por la empresa
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Información de contacto
1 Barnfield Crescent, EX1 1QT, Exeter, Reino Unido
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4,6
Excelente
116 opiniones
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Ha contestado el 100% de las opiniones negativas
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From the beginning of the zoom call the…
From the beginning of the zoom call the lady that assisted me instantly asked if I needed any accommodations due to my disability. I felt heard and understood and she was extremely informative. Amazing
28 de junio de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re so pleased to hear that you felt heard, understood and well supported throughout your meeting. Our aim is to provide an inclusive and respectful service, including offering reasonable adjustments where appropriate so that everyone can participate as fully and comfortably as possible.
Thank you again for sharing your experience.
Great all round
8 de junio de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
Very impressive service
Initially called and spoke to a lovely lady unfortunately didn’t catch the name, but the process from the beginning was easy and straightforward. Payment was taken on a secure line and received a MIAM meeting date within a reasonable timeframe that worked around my schedule. Meeting was with Sue via video link unless stated before hand (a face to face meeting is available although slightly more) who was brilliant and very pleasant to speak with, all of my breakdown and plan was given and took approximately 35 minutes (was advised before meeting is roughly 45-60 minutes depending on scenarios.) entire process isn’t complete yet but so far 100% recommend
19 de junio de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for taking the time to share such thoughtful feedback, we really appreciate it.
We’re pleased to hear that you found the process straightforward from the outset and that the arrangements and your MIAM were clear and supportive. It’s encouraging to know that the service has met your expectations so far, especially at this early stage of the process.
Thank you again for sharing your experience, and we wish you all the best as you continue with the process.
Lovely experience the lady I spoke with…
Lovely experience the lady I spoke with was very informative and compassionate.
Would definitely recommend
9 de junio de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the meeting informative and compassionate. Our aim is to provide a supportive and understanding environment where people feel comfortable discussing their situation.
Thank you again for sharing your experience.
Everyone was extremely helpful and…
Everyone was extremely helpful and supportive throughout my experience. Their advice was impartial but extremely helpful and I was able to navigate this process without any difficulty.
9 de junio de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the support helpful and that you felt able to navigate the process with confidence. Our aim is to provide a supportive and impartial environment where people can better understand their situation and explore the options available to them.
Thank you again for sharing your experience.
Such a friendly and supportive team!
Such a friendly and supportive team!
Knowledgable, professional, answered all the questions and guided in the right direction. Thank you so much!
27 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you so much for your kind feedback, we really appreciate you taking the time to share this.
We’re delighted to hear that you found the team friendly, supportive and professional. Our aim is to provide a welcoming environment where people can ask questions, gain a clearer understanding of their situation and explore the options available to them.
Thank you again for sharing your experience.
Really helpful service
Really helpful service, friendly from the offset. Put my mind at ease and reassured me of the process throughout to ensure I understood.
2 de junio de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the service friendly and reassuring from the outset. Our aim is to provide a supportive environment where people can feel at ease and gain a clear understanding of the process and the options available to them.
Thank you again for sharing your experience.
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the service patient, informative and helpful. Our aim is to provide a supportive and respectful experience for everyone who uses the service.
Thank you again for sharing your experience.
Very well explained and got straight…
Very well explained and got straight back to me .
27 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the information clear and that the service was responsive. Our aim is to provide timely support and clear information from the outset.
Thank you again for sharing your experience.
Good servive
I've used this service twice, the first having reached out myself and the second the other party. Although the mediation process ended with no resolution and potential court proceedings, I am highly satisfied with the service provided. The staff from start to finish were attentive, friendly and accommodating to my needs and concerns! I definitely felt heard, understood and understand why the decision not to move forward with mediation was made. I would definitely recommend NFM as it can most definitely be beneficial to those with less complex cases. Thank you NFM.
26 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for taking the time to share such thoughtful feedback, we really appreciate it.
We’re pleased to hear that you felt listened to, understood and supported throughout your experience with the service. While mediation is not always able to progress or result in an outcome for every family, our aim is to provide a supportive environment where people can explore all available options and make informed decisions about their next steps.
Thank you again for sharing your experience.
Rachel was calm and helped me stay…
Rachel was calm and helped me stay calm. She listened and I felt I could talk safely.
I am hopeful mediation will help with my divorce.
21 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt calm, listened to and able to speak openly during your meeting. Our aim is to provide a safe and supportive space where people can discuss their situation and explore their options.
Thank you again for sharing your experience, and we wish you all the best as you continue with the process.
Respuesta de NFM - National Family Mediation
Thank you so much for your kind feedback, we really appreciate you taking the time to share this.
From the very start the service was…
From the very start the service was excellent and very prompt. Everyone was very helpful and understanding, I really can't rate NFM higher!
11 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you so much for your kind feedback, we really appreciate you taking the time to share this.
We’re so pleased to hear that you found the service prompt, helpful and supportive from the outset. Our aim is to provide a responsive and understanding experience throughout what can often be a difficult time.
Thank you again for sharing your experience.
So because my ex partner has a history…
So because my ex partner has a history of domestic violence, it has to go through court still and mediation didn't even try to resolve anything. Waste of time.
12 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your experience. Safety and suitability are important considerations within mediation, and there are situations where mediation may not be appropriate or able to proceed further.
We appreciate you sharing your perspective and wish you all the best moving forward.
Process could not of been more smooth…
Process could not of been more smooth and fast paced they tried absolutely amazing!!!
12 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the process smooth and responsive. Our aim is to provide clear and timely support throughout the process, especially during what can often be a stressful time.
Thank you again for sharing your experience.
Thank you so much for all explanation…
Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward.
Much appreciated.
8 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that the process was explained clearly and that you felt comfortable and supported throughout the meeting. Our aim is to provide a clear and supportive space where people can better understand their situation and possible next steps.
Thank you again for sharing your experience.
It was a pleasure to have a discussion…
It was a pleasure to have a discussion about family issues.
I recommend it to everybody
7 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the discussion helpful and felt comfortable talking through the issues raised. Our aim is to provide a respectful and supportive space for family discussions.
Thank you again for sharing your experience.
Very good excellent
6 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you had a positive experience with the service.
Thank you again for sharing your experience.
So helpful and friendly highly…
So helpful and friendly highly recommended
6 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the service helpful and friendly. Our aim is to provide a supportive and approachable experience for everyone using the service.
Thank you again for sharing your experience.
My mediator completely understood my…
My mediator completely understood my situation. He was empathic, kind acted in the best interests of the people involved.
1 de mayo de 2026
Opinión espontánea
Respuesta de NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt listened to and supported during your session. Our aim is to provide a calm, respectful and impartial space where people can explore their situation and consider possible next steps.
Thank you again for sharing your experience.
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