My order (#NVJWELS1205) has only reached the ‘electronic information received’ stage with CJPacket, which suggests it hasn’t yet entered the courier network. Could you please confirm: 1. Has my o... Ver más
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Website was very clear and smooth. Ordering was easy. I am very new customer and have just ordered and have not yet had time for the delivery to arrive, however emails inform me that order is being... Ver más
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Slow delivery and item sold as silver and wood fox ring reduced from £50 to £29.95. What actually arrived is nothing like the product photo. Cheap, the fox has one eye and there's no wood... Ver... Ver más
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Nice website, easy to navigate, and amazing stylish products! You've asked for a feedback, so it'd be great if it was possible to filter by metal colour. Otherwise great, will buy again:-)
La empresa ha respondido
3,1
Medio
28 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 91% de las opiniones negativas
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Delayed dispatch and snail-paced shipping sucks!
Lovely unique items of jewellery - but the time taken between placing an order and shipment actually being made is quite frankly not good enough in this day and age. Particularly if you’re ordering a gift for a special occasion. I’m sure most customers would prefer the option of next day or express shipping rather than having no choice but to take the free (i.e. even slower than you’d ever have imagined in your worst nightmares!) shipping. Not particularly impressed at all that a very special person’s birthday will unfortunately require the excuse ‘Sorry, I ordered it in time. It’s just this company I ordered from have zero sense of urgency.’ Avoid unless you enjoy waiting 3 weeks or so for delivery.
My order (#NVJWELS1205) has only reached the ‘electronic information received’ stage with CJPacket, which suggests it hasn’t yet entered the courier network. Could you please confirm:
1. Has my order actually been dispatched?
2. Why doesn’t your website explain items are shipped from China?
3. When do you realistically expect delivery to the UK? The website says 5-8 business days.
29 de julio de 2026
Opinión espontánea
Respuesta de Novaglowjewels
Hi Mr. Alastair, Thank you for bringing this to our attention. We’re genuinely sorry about your experience. This is not the level of service we strive to provide. Could you please share your order number with us? This will allow us to look into the issue promptly and work toward a resolution for you.
Great online information and updates
Great online information and updates
30 de julio de 2026
Opinión espontánea
Respuesta de Novaglowjewels
Hi Clive , Thank you so much for taking the time to share your kind review! We’re truly grateful for your support and are so happy to hear that you had a positive experience with us. Your feedback means a great deal to our team, and we’re excited to continue providing you with excellent service in the future. We look forward to welcoming you back again soon!
Nice website
Nice website, easy to navigate, and amazing stylish products! You've asked for a feedback, so it'd be great if it was possible to filter by metal colour. Otherwise great, will buy again:-)
29 de julio de 2026
Opinión espontánea
Respuesta de Novaglowjewels
Hi Marina, Thank you so much for your wonderful review! It truly means a lot to us to know that you had such a great experience. Your kind words and support are sincerely appreciated, and they motivate our team to keep delivering the best service possible. We’re looking forward to serving you again soon!
A lovely selection of unusual jewellery…
A lovely selection of unusual jewellery - thankyou. Your website was very easy to use Will update my feedback when I receive my order
29 de julio de 2026
Opinión espontánea
Respuesta de Novaglowjewels
Hi Mrs. Proctor, Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!
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