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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I emailed customer service and told them my issue and Michelle quickly responded and helped resolve my problem. Michelle was kind and followed up with my new tracking information and even followed up... Ver más

Valorada con 5 estrellas sobre 5

My order was delayed by the courier company so I reached out to customer support and they set up a new shipment right away. However when the delivery came there was an additional COD charge that I ha... Ver más

Valorada con 5 estrellas sobre 5

I have been taking NOVOS boost and core for several years. I researched all of the various “longevity “ supplements , knowing that many are not well researched . I chose NOVOS over all others becaus... Ver más

Valorada con 5 estrellas sobre 5

I have been using NOVOS Core, Boost, and Vital for approximately two years. I am one month away from becoming 83. I believe that my good health, energy, and appearance have been enhanced by NOVOS. I... Ver más

Información sobre la empresa

Escrito por la empresa

NOVOS leverages science and data to provide the best nutraceuticals, tests & knowledge to extend human healthspan and lifespan


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 87% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

Core powder is good. Vitals gummies are horrible.

I think the Novos Core powder is great. I have been diligently using it on a daily basis and I am about 3 weeks in. It says it’s unflavored but you can definitely taste the ginger in it which is fine with me.
The Vitals gummies however are quite difficult to take in regularly. The flavor is just not good at all and it also gets tiring and difficult to chew gummies every day let alone the residue that it leaves on your teeth. I would have much preferred if there was a pill form of these to take daily, this would be much easier and then the horrible taste would not be an issue either. As a result I have rarely been able to eat the gummies despite having tried many times.

11 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic product and fantastic…

Fantastic product and fantastic customer service! I highly recommend the NOVOS line. I've been taking them for 6 months and can see (skin) and feel (energy levels, sense well being) the difference. Also, I prefer the Orange flavored Core vs the unflavored version.

5 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The Novos core product tastes dreadful…

The Novos core product tastes dreadful when mixed with water. It also has a gritty, unpleasant texture. I couldn’t even finish one glass.

Since the package has been opened, they won’t accept a return or send a full refund. But how do you know if you like it until you’ve tried it?!

I’d steer clear of this product unless you want to gag and nearly vomit every morning.

3 de enero de 2025
Opinión espontánea
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Respuesta de novoslabs.com

Dear Samantha,

We appreciate you sharing your feedback regarding the unflavored option of NOVOS Core, and we want to clarify that "unflavored" indicates the absence of sweeteners and artificial flavors, not that it is completely without taste. To enhance your experience, we strongly recommend mixing this version with your favorite beverages, such as juice or smoothies, to achieve a more enjoyable flavor profile.

Regarding your return inquiry, please keep in mind that for safety reasons, we cannot accept returns on packages that have been opened. However, our dedicated customer service team is actively working on an alternative solution for you, as our primary objective is to ensure your satisfaction.

Thank you for giving our product a try, and we are here to assist you with any further questions or concerns you may have.

Valorada con 1 estrellas sobre 5

Received deffective item

Received deffective item, contacted company and they refused to refund or ship a replacement. Scam! Don't waste your money!

1 de diciembre de 2024
Opinión espontánea
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Respuesta de novoslabs.com

Dear Angela,

We are sorry to hear that one of the products you received arrived in a damaged condition. This is certainly not the experience we aim to provide for our customers, and we are eager to assist you in resolving this matter. Our support team was unable to locate any emails under your name. Therefore, we kindly request that you contact us at care@novoslabs.com, providing your order number and the details of the damaged product. Our team will be pleased to address your concerns promptly.

Valorada con 5 estrellas sobre 5

Novas Boost

The Novos Boost (NMN) is a wonderful product. It gives me more energy and keeps me healthy. Will keep buying it from this company.

5 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

“free face age test” scam exploit

Took “free face age test” and received NO RESPONSE. Looks more like a scam exploit to capture facial image and eye biometrics to use in accessing / unlocking facial image logins .
BOGUS !!

26 de diciembre de 2024
Opinión espontánea
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Respuesta de novoslabs.com

Dear Valued Customer,

We sincerely regret to hear that you have not yet received your Facial Age Test. Our support team is eager to assist you promptly with this matter. Could you please provide the email address you used to submit the test? Upon receipt of this information, our team will investigate the issue and respond to you without delay.

Thank you for your cooperation.

Valorada con 5 estrellas sobre 5

be stronger

The first thing is the one-on-one service
Regarding the NOVOS Care product
Exciters will differ in strength and stability
About the product
NOVOS Vital
Feel more focused
and feeling light on the feet

1 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Novos responded to my recent review…

Novos responded to my recent review stating that they have been trying to contact me. I have not been contacted. Their biological age estimates in my case varied from age 59 to age 98. I am chronically age 69. Their rate of aging estimates ranged from 1.14 to 1.4 years per chronological year. In my case these tests cannot possibly be accurate. I have asked for a refund and received no response. I purchased two tests and used one. They have not even refunded the unused test. If I could give zero stars I would. I will contact appropriate government agencies regarding this company.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de novoslabs.com

Dear John,

We've confirmed that our Head of Science responded to you directly on November 4, 2024. To ensure you can easily locate the email, please check your inbox for messages from @novoslabs.com.

In case you're still unable to find the email, I've forwarded your request to the Head of Science and they will be happy to resend it to you.

Valorada con 1 estrellas sobre 5

Stay away!!!

This company has no ethical standards. They are trying to force subscriptions of their unproven product to customers. They have sent me 2 years (over USD 3,000) of orders that I didn’t need/want. Their cancellation process is purposefully confusing and they don’t send advance notices of upcoming renewals like every serious company does. Stay away!!!

15 de noviembre de 2024
Opinión espontánea
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Respuesta de novoslabs.com

Dear Luis,

We sincerely apologize for the inconvenience caused by the recent renewal order that was unexpectedly sent to you. At NOVOS, our primary focus is to ensure a seamless and positive experience for all our customers. Your feedback regarding the current subscription cancellation process is invaluable to us and will be carefully reviewed by the relevant team for potential improvements.

We would like to emphasize that for our subscription plans, particularly the semi-annual and annual options, we proactively send reminders to customers 15 days prior to the order generation. This allows ample time for any necessary adjustments before the order is processed. We apologize if this reminder was not received in your case and would be happy to assist you further.

To help us investigate this matter effectively, please provide us with either your order number or the email address associated with your purchase. We will promptly review the situation and work towards the most appropriate resolution for you.

Valorada con 1 estrellas sobre 5

I am a physician and assumed that if…

I am a physician and assumed that if they had people from prestigious universities that those people would not want to muddy their reputations by being associated with a snake oil company. I also assumed if they had 3rd party testing likewise this was a good thing. The devil is in the details, like how often do they do this testing ? I asked some questions about why the dose of NMN is so low compared to other companies ? I tried to get an answer how they came up with a does of 125 mg per capsule and what the dose recommendation was based on since 250 mg is much lower than what other experts in the field recommend ie David Sinclair for example takes a gram a day. I gave them literature through email that says what the dose should be based on body weight and age not a one size dose fits all. I tried to find out what the bioavailability was which fell on deaf ears. Of course I did not get anywhere close to getting answer. I tried it anyway for a year and did not notice any difference. I also tried the orange core which taste awful and stopped it. I think this company is selling snake oil. Just my opinion.

10 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable and trustworthy. It actually works...

Really great products that are reliable. The people behind it seem genuinely passionate, which can be hard to find these days in a company. As a medical doctor, I also appreciate the science behind it.

25 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend NOVOS

Highly recommend NOVOS, they offer the 80/20 you need, no other company matches them, and I tried many many many others, and shown a few doctors. Also the support has been great. I am now a subscriber.

24 de septiembre de 2024
Opinión espontánea

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