I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Ver más
La empresa ha respondido
Not sure but let's see how this company treats me as a loyal person who as never missed payment in 30 years. I've only just started with yourself and let's have a smooth 3 years and both of us will be... Ver más
La empresa ha respondido
Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Novuna Personal Finance
Escrito por la empresa
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Información de contacto
2 Apex View, LS11 9BH, Leeds, Reino Unido
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Never thought I would have such a great…
Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be again with Novuna thank you
19 de mayo de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing your positive experience with us! It's great to hear that you've used our services on more than one occasion and it's all been smooth sailing for you! We are here for you whenever you need us!
Easy to apply
Easy to apply, you get an answer very quick, no hassle. Monthly repayment and interest rates very reasonable.
15 de mayo de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing. Glad to hear that the application process was straightforward!
Great service
Great service, upfront and no gray areas like some other. Would highly recommend them. Good Apr also so 10/10
19 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Raymond. We appreciate you taking the time to recommend us and leave positive feedback about your experience with us. I'm glad we've given you what you needed and expected! Thanks
Everything was easy and…
Everything was easy and straightforward, have to say will highly recommend Novuna to friends and family ☺️
15 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing and for the recommendation! It's great to hear that you found everything easy and straightforward
Second time of dealing with this…
Second time of dealing with this company and no issues to report
17 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
We appreciate that you've used our services for a second time and glad to hear that it's all been positive!
Easy to deal with and set-up online.
14 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Glad to hear that you found everything nice and easy! Thanks for sharing
It was painless and straight forward an…
It was painless and straight forward an I highly recommend this service.
13 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing and for the recommendation!
Respuesta de Novuna Personal Finance
Hi Suzanne. We're sorry to hear that you encountered error codes when progressing from the soft search stage.
We have a dedicated support team for application related queries who can investigate this further and help resolve any ongoing issues. If you're still experiencing problems, please contact them on 0343 351 9112.
Thanks
Excellent service quick and easy to…
Excellent service quick and easy to apply.
8 de mayo de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
We're glad to hear that the application process was easy and you like the service! Thank you for sharing
Worth Applying For
I’ve used Novuna Personsl Finance for numerous items. Always pleased with their service . Very easy application process with very affordable payment plans.
13 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Christine, thank you for sharing! It's great to hear that you've had a positive experience with us on multiple occasions!
Giving us great service
Giving us great service
Thanks you so much
9 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing! We're glad that you like the service we provide!
Stay clear off this company i had a…
Stay clear off this company i had a problem with dfs and currently dealing with ombudsman regarding unfit for purposes goods it's shocking the way you put trust and your money into companies but recive no help when you are reaching out to them they don't care and pathetic and how low they go but I will make sure that I pay as I might be paying for a sofa that's nearly sitting on the floor to keep my good credit payment on time I've written it off in my head but I will not be buying from dfs and uesing this company again AVOID PLEASE
16 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi, sorry to hear you're disappointed with your purchase and experience. Unfortunately, we're unable to locate your account using the information provided, so we've sent a request through Trustpilot for some additional details. Once we receive these, we'll be happy to investigate this further and liaise with the relevant team.
Our team is always committed to supporting our customers and ensuring they're satisfied with the service they receive, so we'd welcome the opportunity to look into this for you.
Thanks
Respuesta de Novuna Personal Finance
Thank you for sharing your positive experience with us!
Easy to set up
Easy to set up, very flexible (I put a deposit down,then could choose length of finance). Quick response even on a Sunday!
11 de agosto de 2026
Respuesta de Novuna Personal Finance
Glad to hear that you've had a quick and smooth application process, thanks for sharing!
Great job. Thanks
Just simple and straight forward. No nonsense. Well done.
5 de agosto de 2026
Opinión espontánea
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