I believe the advisors name was Trixie, I spoke to her on 2nd October 2026. I was calling to advise that I had just been made redundant and I could not afford my next payment. Trixie... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I haven't had much experience with finance company's but so far Novuna have been really great. I have no complaints of the service they have provided. Everyone nice and polite and very friendly. I... Ver más
La empresa ha respondido
Not sure but let's see how this company treats me as a loyal person who as never missed payment in 30 years. I've only just started with yourself and let's have a smooth 3 years and both of us will be... Ver más
La empresa ha respondido
Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Novuna Personal Finance
Escrito por la empresa
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Información de contacto
2 Apex View, LS11 9BH, Leeds, Reino Unido
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service
Excellent service. Always informed and updated with relevant details.
10 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing Sarbjit, we're glad to hear that you've had a positive experience and been kept up to date where necessary!
Bought my kitchen and received interest…
Bought my kitchen and received interest free payments. The payment comes off every month. No hassle
3 de marzo de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for the positive feedback. Glad to hear that everything is running smoothly. I hope you are enjoying the new kitchen!
Great company
Great company, lots of information for you at hand
10 de agosto de 2026
Opinión espontánea
Very good and reliable
Very good and reliable. Very welcoming 👍✔️
8 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
That's great to hear Martin, thank you for sharing!
Getting my purchase approved with…
Getting my purchase approved with Novuna Personal Finance was the easiest and best thing I have done. Their service is second to none. My loan was efficiently facilitated and I am extremely pleased I chose them and will do again in the near future.
9 de marzo de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Nicole, we're very pleased to hear that you've had a really easy experience with us and would chose us again. Thank you for sharing!
It’s easy thanks
9 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks for sharing Anthony. Glad it was easy for you!
Respuesta de Novuna Personal Finance
We're pleased to hear that you've had a positive experience with our services and had a quick decision as well. I hope you're enjoying your new purchase!
Respuesta de Novuna Personal Finance
Thanks for sharing Susan, glad you found everything easy to use.
Respuesta de Novuna Personal Finance
Thanks for sharing Emmanuel!
Respuesta de Novuna Personal Finance
Hope you love it!!
Completely satisfied
A really good experience. Everything has worked like clockwork.
I feel looked after & completely satisfied with the process. Thank you.
5 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
That's great to hear Alex. Thanks for the feedback.
Respuesta de Novuna Personal Finance
That's great to hear! Thanks Keith.
Easy straightforward application
Easy straightforward application, quick turnaround.
5 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
We're glad to hear that you had a nice and smooth application process. Thanks for sharing!
Fast approval and great interest rate.
30 de marzo de 2026
Respuesta de Novuna Personal Finance
That's great to hear! Thank you for sharing
I do not want this loan I've decided…
I do not want this loan I've decided the hearing aids are far too expensive ... 2 thousand pounds more for some item in QA hearing shop which is ridiculous so I was am c as ncelling this as I do not want that...I was told I have 2week cooling off period so as s it's only been one week I do not want to carry on with this loan
30 de julio de 2026
Respuesta de Novuna Personal Finance
Hi Glenys, thank you for your review. We’re sorry to hear you’ve decided not to proceed with the hearing aids. For clarity, we provide the finance agreement, but the retailer sets the price of the hearing aids and any related products or services.
If you no longer wish to go ahead, you'll need to contact the retailer directly to cancel the order. If you have any questions about your finance agreement, please contact us on 0344 375 5500. Thanks
Very quick and easy set-up
Very quick and easy set-up. Highly recommended and will defo use again in the future.
Thank you.
1 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thanks Andy for your positive feedback and recommendation!
Excellent
Excellent reliable service to the customer service department as they will have a great customer support and service at their disposal to ensure that they can deliver quality products and service
3 de agosto de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Hi Sunny. Thank you for the positive feedback. I'm glad that you've had an excellent experience with our customer service teams!
Fast and easy
31 de julio de 2026
Opinión espontánea
A smooth process.
A very smooth process to set up an account and finance my purchase. Good communication and easy to follow process throughout.
18 de julio de 2026
Opinión espontánea
Respuesta de Novuna Personal Finance
Thank you for sharing your positive experience. Glad to hear that account setup was nice and easy
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