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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Tried ordering a sim card about 6 months ago. Couldnt get passed through the verification stage as the verification email never arrived. Tried a few times and then contacted customer services who told... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Bought an RWG SIM as a back up, registered it, shows up as NOW Mobile ...no response but it appeared to be fine. All if a sudden, my account has disappeared, the SIM deactivated and my funds gone. Am... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-tec... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Was struggling to get a sim reactivated for an elderly relative. I got no response to email requests, form submissions and none of my 8 phone calls were answered. After waiting in a queue for 15 min... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Operador de telefonía móvil
  2. también en la categoría
  3. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

A mobile network that talks your language, the language of NOW.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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2,6

Todas las opiniones

(184)

20 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Highly recommend Now Mobile

excellent customer service, reliable network with 5G - backed up by EE network. I recently joined Now mobile and had no issues so far. I would highly recommend Now Mobile.

9 de mayo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Umar,

Thank you for the kind words.

We are glad you are enjoying and satisfied with the services.

Best Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

Quick reply

Helpful service

6 de mayo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Kinza,

Thank you for your feedback.

We are glad you found our staff helpful.

Best Regards,
Now Mobile

Valorada con 1 estrellas sobre 5

When will you get wifi calling

Hi now mobile I have poor no signal at home 1 bar when will you have WiFi calling poor signal no data Internet connection

3 de mayo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Arthur,

Thank you for sharing your feedback.

This is not the experience we would like any customer to have. Please send us an email at hello@nowmobile.co.uk mentioning your Now Mobile number and complete address where you are facing the problem.

Best Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

Reliable network, great data packages.

Great, reliable provider! Been with them for the last 8 years, never had a fault!

24 de abril de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear User,

Thank you for sharing your experience with us. We are glad to have a loyal customer like yourself.

It sounds good how long you have been with us. We look forward to provide you the best of our services in the years to come.

Thank You.
Now Mobile

Valorada con 3 estrellas sobre 5

Error Regarding first SIM sent

I did not receive the first SIM card when I ordered online. After 15 days I contatced the Customer Services and Ismail kindly ordered a replacement, that arrived in 5 working days and also refunded me the £4.50 from the original purchase. Also as a gesture of goodwill I was give a £5 credit for the inconvenience, which was very helpful. The customer service are very quick to resolve any issues with automated online ordrering and very courteous and will go the extra mile. Apart from this slight glitch (which was not any one person's fault) the service is second to none and highly reccomended as a service provider.

29 de marzo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Stalios,

Thank you for sharing your feedback and understanding the cause for the inconvenience. Usually, our SIM cards are delivered the very next day,but after a couple of complaints, we have already put the concern forward to the service provider to assure SIM deliveries on time.

Keep using Now Mobile.

Best Regards,
Now Mobile

Valorada con 1 estrellas sobre 5

Sims don’t arrive, yet they charge you in advance..

Paid £10 for a plan in advance (before the sim even arrived) and lo and behold, no SIM card turned up. Doesn’t appear to be the first time this has happened looking at other reviews. During this wait time, I had to keep paying my current provider for another month, so was out of pocket. I had to ask now mobile for a refund and cancel the switch over.

Now mobile: you need to do what giff gaff does and send the SIM cards to your customers BEFORE they register them and post sims in good time! i.e within 2-3 days! Stupid system

11 de abril de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Alice,

It is not the experience we would like you to have . Please send us your complete postal address at hello@nowmobile.co.uk . We will make sure it is resolved for you as soon as possible.

Best Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

Amazing Support.

As always, Ismail has given me fantastic support to over the months and is a valued member of Now Mobile.

8 de abril de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear customer,

We assure to have a professional and helping customer support team to fulfill the needs of our respected customers. Your kind words will surely reach Ismail.

Thank you for the wonderful review.

Best Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

Fast and efficient network

Have been using now mobile for over 1 year now. It’s an amazing network where it provides fast and efficient service to my mobile phone. I prefer the option of the bundles which are always on great offers, to being on a yearly contract.

12 de abril de 2022
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Iram,

Thank you for this fantastic review. Having a customer like you is an honor for us.

Keep using Now mobile and refer your friends and family members as well.

Best Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

Now mobile is good company and easy to…

Now mobile is good company and easy to top in shop but not every shop have now mobile top up, thanks to all now mobile staff.

12 de abril de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Olu Afo,

Thank you for the 5-star rating.

You can try topping up through our new website as its quite easy and convenient. Also, you can try to find the top ups in Paypoint, Payzone , Green logo shops, WH smith, Laundis , Boots or a nearby post office .

Best Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

1 year in, no complaints

Been using for a year and have had no issues. I needed support in the first few days getting setup but the reply was fast and the service was helpful. Unexpectedly great considering the price!

12 de abril de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Dana Publicover,

We are honored by your kind words. It means a lot to us.

Keep using Now Mobile and we assure the same services for you in the years to come.

Best Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

I have been using nowmobile for almost…

i have been using nowmobile for almost 10 years but since lost my number that end with 4412 I was not able to get another number. I will like to have another number id possible.

11 de abril de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Yakubu Abdu,

Thank you for the 5-star review and your valuable feedback . Your request regarding the old number has been processed now .

Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

Reliable Service

I subscribed to Now Mobile network in 2014, and to date I have found their services quite reliable. Strong signal, competitive rate to Nigeria, reliable customer service. I use their services only for international calls and have found that this has helped me keep my international phone costs under control.

25 de marzo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Rev Ogungbe,

This is amazing to hear! Thank you for taking the time to leave such lovely feedback for us.

We are glad that you find Now mobile the best suit for you to connect with your loved ones. We promise to keep the same services for you in the years to come.

Best Regards,
Now Mobile

Valorada con 3 estrellas sobre 5

Topping up online is a nightmare with a…

Topping up online is a nightmare with a voucher number, even worse when trying to renew bundle. Website constantly shows error, when trying to renew a bundle, cannot renew through the helpline either, no option to do it either on your online account. Old number is still showing on my account despite porting in a different number, which then is showing no account information whatsoever.
I really liked this mobile operator, but now they are making things so difficult I am seriously thinking of leaving, saying that I cannot even do that because i get invalid number when requesting a pac code, I am not calling customer services everytime I need to renew a bundle this is pathetic, do not choose this operator. It's shocking and the customer service agents on the phone can hardly speak English and cannot understand them. Had enough with this.

21 de marzo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Simon Robertson,

We are extremely sorry to read your experience with us. Please accept our sincere apologies for the inconvenience as we do understand the importance to stay connected.
Your complaint has already been resolved when you reported.
We assure to provide you seamless services in the years to come. If you need any assistance, you can reach us directly at hello@nowmobile.co.uk

Best regards
Now Mobile

Valorada con 5 estrellas sobre 5

Now Mobile, reliable, trustworthy

Those days really hard to find and good and reliable and customer service some of them have to wait 30 to 60 minutes just to talk 2 minutes but I finally found now mobile where customer service and support unbelievable specially with ismile young’s he help every time I face or issue with my service he fix the issue within 1 hours, I recommend if you are looking for cheap and trustworthy now mobile best at this cost crisis living.

19 de marzo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear KiB,

Thank you for this amazing feedback.

We are glad you find Now mobile the best fit for you. Your kind words about Ismail will be surely passed over to him.

Your words are important as it makes us understand the needs of our valuable customers.

Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

Nice one

I use Now Mobile more than ten years, They been better and better, it used to bad signal and the data not good, but now is excellent!

18 de marzo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Liyao,

We are extremely sorry for your earlier experience, but we assure to provide you the best services in the years to come.

We'll provide the same level of service in the years to come.

Regards,
Now Mobile

Valorada con 4 estrellas sobre 5

Well worth it

I have pay as you go sim ,the rates for international calls are very reasonable that's why I use it for international calls and save money.

16 de marzo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Sadia Shakeel,

Thank you so much for stopping by to leave some lovely feedback and sharing your experience.

We'll provide the same level of service in the years to come.

Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

Always helpful and Goodcservice

Always helpful when I call them and they never send too many emails pestering me. The service on the phone is good and they offer a good range of services.

16 de marzo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Dear Malc & Sue Seaman,

We're glad to hear that you've had this experience whenever you reached us.

We'll provide the same level of service that you expect from us.

Regards,
Now Mobile

Valorada con 5 estrellas sobre 5

I have been using Now Mobile to make…

I have been using Now Mobile to make international calls for over 10 years. Their prices and rates are reasonable.

14 de marzo de 2023
Opinión espontánea
Logotipo de Now Mobile

Respuesta de Now Mobile

Hello Hephzibah,

Thank you for taking the time to leave such a fantastic review .I'm glad to hear everything's going great for you.

It's great to hear how long you've been with us. Keep using Now Mobile.

Best Regards,
Now Mobile

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