Jake was a lovely, fully understanding of why I had to cancel my policy and although he did have to do his job by offering me a better deal to keep me as a customer, I never felt pushed or forced int... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Ver más
La empresa ha respondido
Friendly staff- but was dissapointed that i didnt get the answer that i needed on the phone call when i called intially. However, I emailed them again, and my question has been answered. So thankyo... Ver más
La empresa ha respondido
Great customer service, Patrick was very helpful and answered all the queries I had. Fortunately I've not had to make a claim yet so can't comment on that process but hopefully it would be an easy one... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Now Pet
Escrito por la empresa
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Información de contacto
Reino Unido
- 01992 926006
- nowpet.co.uk
4,6
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 90% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Nancy was brilliant
Nancy was brilliant. I called to cancel the policy and was gently persuaded to stay and upgrade to a better policy.
Great customer service
4 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Hello Ellie, thank you for leaving us a lovely review and for choosing to stay with now Pet for another year. We trsuly appreciate your lovely feedback and are so pleased to hear that Nancy was able to go through your options and benefits as a Now Pet customer.
Hannah didn’t stop until I was…
Hannah didn’t stop until I was satisfied and she helped sort my query. Extremely pleasant and very helpful
4 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Thank you for leaving us a lovely review Sindy.
Robyn was very helpful and pointed me…
Robyn was very helpful and pointed me in the right direction
4 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Hello Curtis, thank you for taking the time to share your experience with us.
Brilliant customer service
Kim was really quick to answer the phone and I was not left waiting in a long queue. Kim was really polite and quick to answer my query about a recent claim. The company has always been fantastic since I moved over to them.
3 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Thank you for leaving us a lovely review Laura. I am so pleased to hear that Kim was able to assist you with your claim query.
Easy to use site and a very competitive…
Easy to use site and a very competitive price
3 de junio de 2026
Respuesta de Now Pet
Thank you for leaving us a 5 star review Kellie.
Called to see if my renewal premium could be reduced
George was very prompt and helpful and was able to reduce my renewal premium.
3 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Hello Paul, thank you for sharing your renewals experience with us.
Think the company is a breed itself…
Think the company is a breed itself ....Robdog. you only know how good an insurance company are when you need to claim. Would not recommend this company .They paid out £45 after we were billed £400 after an attack on our little Shitzu by an enormous Alsatian. They said she did not need an emergency vet appointment so they would not meet the cost .
15 de enero de 2026
Opinión espontánea
Respuesta de Now Pet
We’re really sorry to read this Cherie, especially given the circumstances involving your dog. We understand how worrying and upsetting it is when a pet needs urgent treatment, and we appreciate how disappointing it must feel if the amount paid was not what you expected.
We cannot discuss the details of an individual claim publicly, but we would like the opportunity to review this for you and make sure the decision, policy wording and assessment have been clearly explained. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number.
Update: Hello Cherie, as you have not provided us with any further details unfortunately I am unable to take a further look into this. If you wish for us to take a further look into this please email customerfeedback@tedaisy.com.
I Done online chat with Sophie through…
I Done online chat with Sophie through perfect pets to find out i was with the sister company now pets, Sophie was very helpful and sent the links i neeed to get to my policy. Thanks
2 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Hello Nicola, thank you for taking the time to leave us a review. I am so glad Sophie was able to help resolve your queries.
Sophie was super helpful and went above…
Sophie was super helpful and went above and beyond to resolve my issue. I can’t recommend her enough.
2 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Thank you for taking the time to leave us a review Dan. I am so glad to hear Sophie was able to assist you with your query.
Very professional and Kim dealt with…
Very professional and Kim dealt with my problems very quickly.
2 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Thank you for taking the time to leave us a 5 star review Graham. I am so glad to hear Kim was able to quickly resolve your query.
Polly was reassuring and helpful as I…
Polly was reassuring and helpful as I was requesting when my payment would be made.
2 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Thank you for taking the time to leave us a 5 star review. I am so pleased Polly was able to assist you with your query.
Respuesta de Now Pet
Thank you for leaving us a 5 star review Leanne.
Emily was excellent and provided a good…
Emily was excellent and provided a good service
1 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Hello David, I am glad to hear Emily provided good service on your call. Thank you for taking the time to leave us a review.
Such lovely ,caring and warm response…
Such lovely ,caring and warm response when I called ,highly recommend !!
1 de junio de 2026
Opinión espontánea
Respuesta de Now Pet
Thank you for taking the time to leave us a lovely review Maykel.
Lovely attitude and very helpful
Lovely attitude and very helpful
29 de mayo de 2026
Opinión espontánea
Respuesta de Now Pet
Hello Jackie, thank you for taking the time to leave us a 5 star review.
Lifetime Cover - phew
I've been with Now Pet a while. My dog has had major surgery, thank goodness I took Lifetime cover. I have found them easy to reach, ie not hanging on for ever and easy to deal with. Of course my premium has gone up but not by a massive amount. I like this company.
28 de mayo de 2026
Opinión espontánea
Respuesta de Now Pet
Hello Victoria, thank you for leaving us a 5 star review and for sharing your experience with us. We truly appreciate you choosing Now Pet and wish you and your dog all the best.
Friendly and professional
Friendly, professional advice. Highly recommended!
28 de mayo de 2026
Opinión espontánea
Respuesta de Now Pet
Hello Mandy, thank you for your wonderful feedback. I am so pleased to hear you would recommend us!
Very helpful
Very helpful, lots of empathy, went through all options available, wonderful customer service.
27 de mayo de 2026
Opinión espontánea
Respuesta de Now Pet
Thank you for leaving us a lovely 5 star review. I am so pleased to hear you've had a great experience with us.
Respuesta de Now Pet
Hi Vikki, thank you for leaving us a 5 star review.
Ellie dealt with my enquiry very…
Ellie dealt with my enquiry very promptly and efficiently
Thank you Ellie for proving excellent customer service
27 de mayo de 2026
Opinión espontánea
Respuesta de Now Pet
Thank you for taking the time to leave us a review. I am so pleased to hear Ellie delivered excellent customer service.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.