n+ Bikes Opiniones 

Ich warne jeden davor dort zu kaufen, kein Kundenservice. Ich habe mein Bike vor über einem Jahr bekommen nachdem ich fast 6 Monate gewartet habe. Der versprochene Helm ist bis heute nicht geliefert, seid einem halben Jahr antwortet niemand mehr auf meine Fragen. Echt übel

It’s been over 7 months now and still no bike ! I’m at the stage of contracting the police !!!
£7000 out of pocket

SAV Catastrophique, à éviter +++.
Vélo facile à commander
Et à partir de la , les problèmes commencent.
Aucune info sur la date de livraison .
MAIS SURTOUT , Je veux retourner le vélo car trop grand .
J'en informe le service client sous 1 semaine
Et depuis ( 3 mois) aucune nouvelle .
Le vélo est emballé dans mon bureau depuis 3 mois , je ne sais pas quand il va être repris et je n'ai toujours pas été remboursé contrairement à ce qui est annoncé sur le site

I paid in full for a Mercedes-AMG PETRONAS F1 Track Edition e-bike (order MB10987, $4,750) on 9 October 2025. Over the next eight months the shipping date was pushed back at least nine times — January/February, then April, then May, then June, then late July — and no tracking number was ever provided.

On 29 June 2026 n+ confirmed in writing that the order was cancelled and that a refund would be processed within 15 business days. That deadline passed on 20 July 2026. Since then I have received only repeated messages that the "finance team is working on it." No refund has been paid.

The bike was never shipped, so there is nothing to return on my side.

Looking at other reviews here, this is clearly not an isolated case — the same pattern of endless delays and refunds promised but never paid appears again and again. Based on my experience and the pattern in other reviews, I would not recommend ordering from this company.

Order: MB10987. Paid: 9 Oct 2025. Refund confirmed: 29 June 2026. Still unpaid.

Ordered 4x Mercedes bikes in February. Now end of July no bikes terrible customer service ignore emails I’m now perusing my funds via my card supplier.

My purchase of N+ Mercedes bike was exceptional at the outset. But unfortunately, I went through about a 4 mos period that I was unable to ride the bike. Unfortunately, when I was ready to take the bike out on the road again, it would not power on and my warranty expired during the timeframe I wasn’t able to ride. And, there is no servicing center within 100 mi radius of my home and the one ~ 125 miles recommended by the company wasn’t comfortable with me bringing the bike in. Working with customer service I swapped out some of the low cost candidates with no luck. I requested a trade in option but the company basically stated my bike would be of no value to them even from a quality insurance perspective. Next best option was a reduced price off already very expensive bike purchase. Bottomline, exceptional bike when working and literally zero value when not. Company’s offer to reduce price of new purchase was fair but not great considering the cost of their bike.

Like the product itself, customer service was top notch ! From ordering, to promptly receiving to fantastic customer support. My experience was a total rave !

I ordered a City bike and some accessories. The bike came after one month, but it’s been two months now and still haven’t received all the accessories I ordered. I have called numerous times to find out where the accessories are that I paid for and the response that I’m getting is that they’re on their way. Nobody ever answers the phone when you call in for customer service or support and most of the time they never call back so I have to call numerous times for the next few days to try to get somebody.

Still waiting for my bike. Customer service isn’t good at all. Poor communication and excuses when they do get back

The delivery was amazing handled professionally and no damage when it arrived. Got everything I wanted plus more by getting a helmet and extra battery! I ended up buying fenders and a kickstand so far and might buy more accessories as I go, and I’ve been dealing with the same person the entire time with customer service and couldn’t be more happy with my experience always responding within a week or less.

I asked Bryan about getting a bottom bracket for my e Mercedes bike bought directly from the US, as therae are no bike shops in my region, near Ottawa. After telling me that it was not possible for him to replace the piece, he got back to me to ask me more precisions about the broken pieces, with photos and a video, which I provided to him earlier this week. I am still waiting for his reply.

Vorsicht beim Kauf – Lieferversprechen werden nicht eingehalten.
Ich habe hier im Januar ein E-Bike inklusive Zubehör im Wert von 8.550 Euro bestellt.
Die angegebene Lieferzeit von drei Monaten ist bereits seit Langem überschritten. Seitdem werde ich vom Kundenservice immer wieder nur vertröstet. Aufgrund dieser Erfahrung wirkt der Händler auf mich absolut unseriös. Ich kann hier nur zur Vorsicht raten.

The website is legitimate and can be trusted. Just be prepared for the delivery process to take longer than expected, and communication may require some patience. In the end, both bikes and almost all accessories arrived, and I am satisfied with the purchase. The bikes are excellent and worth the wait.

Bought a less expensive model (about 2k) for my wife, not knowing what to expect, just that she and I need help to bike up a steep and long hill to get back to our house. The bike was more than adequate for the task and it is really a handsome machine. It was easy to put together and the one time I needed customer support they were there and very helpful. It's a big online purchase but I would be confident to buy another bike from them again. Like the car, it's a high quality and good-looking vehicle.

I received my bike and it was more than what I expected! Very well built but a little on the heavy side. I get comments and stares every time I ride it. Performance is great and the helmet is a game changer!! I would recommend it to everyone. Satisfied customer

The e bike has exceed my expectations, it drives smooth and the smart helmet add valve to the product

Ich habe mein Fahrrad im Januar bestellt und über 8000 € hin überwiesen. Bis heute habe ich kein Fahrrad und jetzt wird behauptet ich habe meine Bestellung storniert. Was überhaupt nicht stimmt. Bitte bitte seid vorsichtig und bestell dort keine Ware.

This is the second time I’ve purchased a Mercedes E Bike from N Plus. The first I purchased a couple years back and returned it due to poor quality.
I thought I’d give it a second chance when a new model was unveiled early this year.
What a mistake! I ordered the bike in Feb 2026 and it was in stock. I asked them to hold the bike until April as I was in Mexico for the winter- they did not. A week after ordering the bike I received a call from FedEx to arrange delivery- I flipped out and after several days of phone calls to N Plus and FedEx- I was told the bike would be returned and held at the warehouse- I returned in Early April and called N Plus to arrange delivery- and was told that they had no bikes in stock and that the bike would not be made- Totally unacceptable as I paid for the bike in Feb 2026. After expressing my satisfaction, I was offered a complimentary upgrade- so I happily accepted. Problem is , again , they have no bikes- or accessories. I was promised 3 different delivery dates and with the latest being in late June. I’m shocked at the way this company operates and to hold a Mercedes license. Unbelievable. I’ve owned 3 Mercedes cars and would never think in a million of years, after such a horrid track record, N Plus is able to retain the license. I’ll be writing to Mercedes as well. As much as I want the bike, I’m probably going to cancel it, as I trust they won’t deliver it in late June- and I need it for Summer.

Terrible customer service. I was promised a partial refund for an extra battery that I won't need. They promised the finance department is working on that and to expect to see the refund in two weeks. It is now a month with no refund!