n+ Bikes Opiniones 

Dee did a wonderful job in working with me & answering my questions. Bike arrived earlier than projected. Easy to finish assembly out of the box. Bike is on the heavy side, but has plenty of power to spare. I was blown away riding in the lowest assist mode (Comfort). I’m eagerly looking forward to some warmer weather to enjoy future adventures with this bike.

Sehr ansprechendes Design der eBike Serie Silver Arrow 02 und 03, ABER: Mangelhafte Konstruktion im Mittelmotor-Bereich und der dortigen Kabelführung. Anfragen beim Support- und Customer-Service blieben ohne Ergebnis und Kulanz. Direkte Antworten auf meine eMails blieben bisher aus. Empfehlung meinerseits: Finger weg bei langfristigem Gebrauch. Das Produkt sieht zwar schön aus, hält aber technisch nicht ein, was n+ verspricht!

My sales contact Dee was very helpful. However now that I have it’s been politely suggested to call someone else. Who? There is no communication, the documentation is pathetic and in some cases just wrong. The bike seems nice, although one of the tires blew out on first ride! But I got a new one that I paid for and things now seem ok. The documentation and lack of support are reasons to not buy, it’s that bad. Bike is ok.

Constant updates on shipping, great customer service, and the bike is fantastic, as you would imagine.

I’m going to start out by explaining why I deducted 1 star, because that will be followed by a lot of praise.
As others have stated,I would’ve appreciated more
explanation on the shipping delays,and addressing it.
Also,there were two little knicks(only)in the paint,and a couple rub marks on the matte finish.Having said that,the packing is very good,as those were the only flaws.
Only other complaint is the weight of this e-bike…would carbon frame help…perhaps?
Ok…let’s get to the praise.
The bike is solid/sturdy and well made.
The design and parts quality make me very happy.
Despite the weight,the bike has great power,and pick-up.
Although I am still waiting on the fenders…This bike,as a kit (as I ordered all the accessories) is amazing!
There is no other product out there that gives all the “goodies”…aka the smart helmet,carbon fiber stand,
dashboard/cockpit with all the info given legibly.
As a car enthusiast,I own a Mercedes Benz CL65 AMG 12 cylinder coupe in Black.
The Rallye e-bike looks amazing sitting right next to my vehicle!
Vundebar!

I needed a replacement wheel for the V13 road bike I purchased from N+ early in 2024. Have been working with Magda on this and she has been very helpful and pleasant to deal with. I am hoping the wheel ships out soon so I can get back to riding my favorite bike!

Sophie has been great to deal with at n+ . She helped me make some important changes to my order that will enhance my riding pleasure!!
Thank you !

I live in South Florida and have ordered my bike on August first and just received it at home today 8/12 as expected.
The support team was very responsive to my emails clarifying all of my questions and the bike is already assembled and delivered as described.

Hello, I was recently informed that the bike would be shipped within 14 days. That's why I'm giving it 5 stars because so far everything is as I was previously informed.
I hope I will receive my dream bike soon

My work with n+BIKES for my McLaren eBIKE was great - Sophie followed up via email and calls and everything was perfect - everyone can learn from n+

Magda and Randy were nothing but exceptionally great with their service. Emails kept going back and forth in a timely manner with a lot of useful information..

It really took a long time between my first consultation and the answer, then it was expedited even though my need could not be resolved positively.

I have a three-year-old N+Pulse silver arrow. It has been nothing but disappointing. At this point it only has 1000 miles on it and is a paper weight because it is unusable. It has never been damaged by me. It is just terrible engine engineering, and worse service. If you were in the United States, you will have no support whatsoever, except waiting for overseas support to respond which takes days and days. Even the most simple request seems to be Herculean for this support team. I have had problems with error, codes, with batteries, with the front axle, with the back axle, with the transmission shifter. Both the engineering of the bike and the support of the organization is probably the worst I have ever experienced. Do not waste your money and your frustration on this product. Feel free to reach out and I will give you any details that I can.

Don’t buy this bike, they definitely don’t stand by the Mercedes standards. I’m already on my second bike and my motor broke in less than two years. They’re lovely to deal with but really don’t do shit for you

It’s hard to give a complete rating at the moment. I seem to deal with a different customer service representative each time I send an email. I keep getting told I will receive updates on my order but they are coming less and less. Ordered my bike end of April and we are at 69 days. Hope to get good news soon.

Dear all, it is difficult to give an opinion at this time, mainly due to the negative information from people who bought this electric bike! I have been assisted by Magda, Sofia and Briyan, the latter had sent me an email saying that my bike would be delivered by the end of June! Then I received another email informing me that the deadline is 90 days! It is difficult, at least they answer me, but the information is always different! I will wait to see if I will receive my bike within a fair time! I hope I don't have any problems!
Júlio Toscano de Britto

An honest review of my experience with N+Bikes
I ordered a Mercedes Benz E-bike. I questioned whether they came with kick Stands and were they subject to retaliatory tariffs. They quoted delivery within ninety days after taking my money. This is a very long delivery time.
As they were not able to deliver within my time frame or answer my questions, I requested the order be cancelled.
I received a reply from Bryan, manager, customer support, advising me that my money ($6506.08) would be refunded to my original payment method within 14 business days.
After 16 business days I had not received my refund, I emailed them to ask the following questions, without prejudice. Had I been lied to by Bryan, Manager, No reply. Did the financial department neglect to action the refund? No reply. Was N+Bikes in financial trouble. No reply. Finally, was it because I am Canadian. No reply. I telephoned them, I had to leave a message and they would reply. No reply. I am still waiting.
I have now had to take this dispute to the financial institution due to the failure of N+Bikes to refund my money withing their timeframe or in a timely manner.
After taking this matter up with my financial institution I did receive a reply. M y questions were not answered, but I was informed that my refund was being actioned.
I emailed the company to inform them of this, I had the courtesy to inform them that I have raised a dispute with my financial institution. I received a reply from Magda. ‘they can process your refund within the next 24 hours. Please note that if a dispute is active we are unable to process a refund!”
The charged my card again!
I informed them again of this.
Magda replied “Refund will reverse or prompt on your statement withing 5 business days.” As per email.
I have finally received my refund some 20 business days later.
I am sharing my experience so that, hopefully no one else has to go through the same experience.

No experience nor bike

I am pleased with my conversation with Sophie
I had my questions answered and was assured that everything would be shipped as planned.

I am now waiting for my order and hope to receive all items as agreed.

Order place 4 months ago. No bike , only BS answers on emails!!