n+ Bikes Opiniones 

Rides great, looks awesome.

The bike is beautiful!! Assembly was easy enough and it is truly a trill to ride. I did have to take it to my local bike shop technician to iron out the rubbing/squealing front brake and pedals.

Given the price of the championship edition bike I became nervous after seeing many negative reviews so was pretty worried about any potential issues I might encounter.

I am happy to report I’ve had a very positive experience in all of my interactions with customer service. Over a 4 month span I faced two issues with the physical bicycle and reached out several times between simply asking additional questions. The reps who emailed me back were very responsive. The remedies provided from replacement to explanations and additional information regarding questions was great. These exchanges occurred thru 3 different reps. I was just easy. I love the bike and I’ve been really happy overall.

I can certainly understand potential delays with response time post-pandemic given staff shortages around the globe. I hope those with a negative experience are able to reach more positive resolution to issues as they enjoy their bike.

Awesome bike, doesn’t look like a typical e-bike and isn’t a typical e-bike. You still need to pedal to activate power.

My n+ Bike is the best (and most expensive) Bike that I’ve ever owned. I have a Specialized (Road Bike), Trek and Cannondale (Gravel Bikes) and a Bianchi (Mountain Bike). It’s lightweight, well-built, and absolutely beautiful. The Company was very responsive to my needs and concerns, although I thought they could do a better job of explaining that crank, brakes, shifters are Not Included. Overall, I couldn’t be happier with purchasing this Bike.

MB - superb engineering translates well to this performance bike, you’ll know the meaning of quality and one with the bike.

Dealt with a very responsive rep when making the initial purchase of a silver arrow sport. Bike arrived with a bent front wheel, but n+ did a good job expediting repair with the local service company. I'm in Canada. Getting fenders was a little slow and came with no instructions and the hardware loose in the box. Had to take the bike to a local shop for the install as it requires removal of the rear wheel and re-tensioning of the belt. Again, no manual or instructions so had to get pros to do it.
Happy with bike overall. Rides well, the Enviolo system with the belt drive is really nice. I would say that the electronic control of the motor could use some improvements (speed limiter is too abrupt, and torque sensor is too slow to engage the motor) but you get used to it.
I use this bike for my daily commute and frequently tow a Burlee stroller behind with my kid, and it really makes the ride easier given the hills I need to navigate.
Kind of wish I had waited to get the current model, but am happy regardless.

The bike arrived more quickly than expected (in 2022). It is a high quality bike that's a pleasure to ride. Newer versions seem to include the integrated LCD screen which is the only thing that was missing from mine. Looks sleek and is relatively quiet.

Nach anfänglichen Schwierigkeiten durch Transportschäden am Fahrrad und sofortiger Reklamation, zog sich der Umtausch eher schleppend.
Kundendienst zeigt sich aber durchaus kooperativ.
Qualität des Fahrrades eher durchschnittlich, im Alltag trotzdem gut zu fahren.
Designtechnisch ein absoluter Hingucker.

The sales process was smooth and even though during the pandemic, I always received an update. The bike came almost fully assembled. The Team were very responsive when I had any query.

Bisher ist alles gut. Das Fahrrad fährt problemlos.

Mechanical issues upon receiving bike. Took to local cycle store and repairs were reimbursed. Expected more from Mercedes branded product. N+ came through in the end. Bike was off the road for about 2 months….

Prompt respond and earlier than scheduled delivery with product nicely packed. Easy assemble guide included.

No customer service.
I received my e-bike, but directly after assembly found two technical problems concerning front disc brake and speed indicator (Goes up and down) / no continuous e-support. Directly mailed Sales. No response.
Thereafter mailed Support. No response.
Now I turned to the Warranty section. Hopefully I now Will response, moreover a solution to my problems. I very much like to Exchange the bike with a new one, so I can truly enjoy my Formula E merc bike

I have put in an order for 2 formula teams bikes and one is on order by my company. In EU, you shall not invoice VAT and have requested correction. No response.
I have order the 2021 Citybike and have requested to order an extra battery and asked if the new accessory battery fits, 10ah. No response.
We have asked when the cycles can be expected to arrive. No response.
Without answers, our trust has totally disappeared and the orders will be cancelled after this week if no reply has come. I don't understand how Mercedes can be connected to this?

##update - stil no response from nplus, now with my card company to resolve. And all of a sudden positive reviews appear on this site from during the pandemic and for bikes that have not been available for 12 months???? ## Terrible company no customer service. Purchased a formula e team bike, came after 3 days. Assembled the bike took for a test ride and made a horrible noise over every bump in the road. All the cables running inside the frame rattling. Would not expect this from a £500 bike. Emailed and Facebook messaged customer services, got fobbed off with how busy they are. Have been in contact with splitit who did the 0% finance offer. Will be sending bike back. Really poor stay away. Also not sure where all the positive reviews on their website come from as there is no option to leave a review.

N+bikes state on their web site servicing in Australia is done by Will Ride E-Bike Specialists. This is totally untrue , they have no connection to them at all. False Advertising by N+Bikes. Terrible service, in fact no service at all.
Since this review, I did receive communication from N+ stating they will amend their web site, and provided more information I required (although not entirely satisfactory at least they are communicating) I will remove this review once they carry out the amendment. Oh the power of social media :)

SCAM COMPANY !!!
UPDATE February 09 - 2023 This Bikes are fake and getting produced in Taiwan by Mexller in bad quality
NO MERCEDES AMG PRODUCT QUALITY AND SERVICE !
S C A M ! ! !
The company N PLUS HOLDINGS PTY LTD ABN 23618127021 who dealing as N+ Bikes is listed in Australia as company doing Plumbing, heating, air-conditioning . The company address in Australia is very small building with no company letters on the building . As that big official global supplier of Mercedes AMG licensed Bikes is this a total different view and information on your company ! All the info on your N+ Bikes business internet pages are fake and scam !
I received a 2022 Championship Edition eBike in bad quality - electronic engine not working . Request 15 times by email just in getting in a circle of promising to escalade to the support team . They don't take care and only playing on time to escalade the money out of your pocket .
February 03 - 2023
Update , again you scam your customers . You know very well what you are doing and you know all the reviews in same concern you receive . Allways the same answer from N+ Bikes , that you will take care . But you don't take care . AGAIN YOU SCAM YOUR CUSTOMERS !

No response and I have been left with a faulty unusable bike since the 25th of January.

I have contacted on social media, sent so many emails and no one is getting back to me, even my last trust pilot review has been replied to and disregarded still!

I don't understand how this service is affiliated to Mercedes!

I'm shocked

- bike delivered incomplete
- bike was faulty
I had to repeatedly email and chase them up. Really got fed up with the bike and the support. Sent bike back. I had to send them repeated emails again before I got a refund.
definitely not recommended