GREAT COMPANY I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timefram... Ver más
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Consulta las opiniones de los clientes
As a regular buyer of CPAP equipment over the years via NSW CPAP. My latest purchase - Löwenstein Prisma20A Automatic CPAP Package was offered at a great price, and when I picked up the package the st... Ver más
NSW CPAP staff were very reassuring when my CPAP part wasn't delivered to my unit last week. I couldn't go to the letter box for the units, as I'd had a spinal procedure performed that AM, and been to... Ver más
"Highly recommend NSW CPAP! I recently purchased a new ResMed sleep machine from them and couldn’t be happier. They offered an unbeatable price, and the postage was incredibly quick. Five stars for fa... Ver más
Información sobre la empresa
Escrito por la empresa
We are Sydney’s trusted independent CPAP retailer NSW CPAP is Australia’s most trusted name in sleep apnea machines, masks and accessories. Our four conveniently located clinics around Sydney covering all points of the compass with 6 locations and a commitment to delivering unmatched customer care, our sleep specialists are here to help you find the right equipment to suit your needs, budget and lifestyle. Whether you are new to CPAP therapy or just looking to update your existing equipment, NSW CPAP is your one-stop-shop for quality sleep apnea machines and accessories.
Información de contacto
Level 1, Suite 3, 49 Grosvenor Street, 2025, WOOLLAHRA, Australia
- 1300414190
- sales@nswcpap.com.au
- nswcpap.com.au
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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 17% de las opiniones negativas
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They can improve communicationNO COMMUNICATION.
They can improve communication. I ordered and paid for EXPRESS SHIPPING. it took eight days. No mention from the company that they were in a busy period and their packing etc took ages. When a company offers express shipping I expect my parcel usually overnight delivery or at least the next day. If I’d been made aware of the time delay I would have organised another way to collect.
I went to clinic at Dee why & was…
I went to clinic at Dee why & was helped by Leada, she was very helpful & knowledgeable, thank you
The assistant was quite knowledgeable
The assistant was quite knowledgeable.
Very helpful and I would recommend the company. Thank you. Also the price was very good.
The staff was very helpful when I rang
The staff was very helpful when I rang. Pleasant to talk to.Delivery was two days which is helpful when living a long way from towns.
Distressing experience
I have purchased several CPAP machines from this retailer over the years and all was well until yesterday. David in particular, had been helpful in getting a replacement water reservoir for my ResMed Air 11 to me, which is still under warranty. Yesterday, I went to buy an F&P machine as backup as the ResMed machine's humidifier keeps playing up. I took back an older machine as trade-in for their 10% discount offer. In addition, I wanted to apply my 1745 rewards points, adding up to $155, which the company's message system advised needed to be used by 30 July. For whatever reason, they had split the rewards into several amounts ranging from $5 to $75, totalling the $155. When I asked to apply the total, they said that was against their procedure. Then they applied the $75 discount before deducting the 10%, which further reduced the discount for me, so that instead of $300, I received a discount of $207,40.
Further, the receipt issued was incorrect, so that I could not submit it to my medical fund. The staff member who attended had to go to the back office to ask the manager for every question I asked, including to find out whether they could place the online order for the machine as they had none in store.
It was altogether a very distressing experience, which dragged out to 45 minutes, with my community transport waiting outside.
Very helpful staff at the Grosvenor St…
Very helpful staff at the Grosvenor St centre. They were knowledgeable and helpful and followed up with me when the product came into their store. Thank you.
Mask doesn’t fit nice
Mask doesn’t fit nice! You have to tie it so hard that it hurts and leaves a marks on the face.
My cpap unit arrived in super quick…
My cpap unit arrived in super quick time and exactly as I ordered
No more leaks with the new tank.
Prompt service.
Service was good
Service was good , had to wait a bit longer than normal to receive product. if received with 3 day you would have got a 5 rating./
Service was quick with excellent product knowledge…
Service was quick with excellent product knowledge and subsequent advice.
My only complaint is I was unable to use EFTPOS and had to tap.
All items arrived safely,
All items arrived safely,, well packaged. However, I felt delivery time was a little slow.
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