from Tabraj khan i sent three stars by accident because of rush. The driver is nice and polite with also good attitude, guided us nicely with no problem
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Lovely drivers, patient and arrived early so we could leave promptly. Only issues were real difficulties getting hold of the company by phone. Speedy responses to emails (literally by return in som... Ver más
La empresa ha respondido
We used Worthing Coaches for a recent 4 day rugby tour to Holland. Despite the best that the UK's crippled infrastructure could throw our way over the Easter weekend which resulted in c8 hours just to... Ver más
Because the company I used now comes under the National Express umbrella, the process of booking and paying felt very disjointed as apposed to the normal process of dealing direct with the coach comp... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
National Express Transport Solutions is composed of the UK’s leading coach hire specialists providing ground transport solutions for any occasion, whether you have a small group travel requirement or you’re needing transportation for 1,000+ passengers - we have the travel solutions for you! With over 90 years combined experience, both The Kings Ferry Group and Lucketts Group are long-established providers of corporate travel, private hire, commuter coach services and touring holidays. National Express Transport Solutions is located throughout the South, South-East and East Midlands of England, consisting of 9 of the UK’s biggest coach hire companies; The Kings Ferry, Clarkes of London, Stewarts Coaches, Woods Coaches, Lucketts Travel, Coliseum Coaches, Mortons Travel, Solent Coaches and Worthing Coaches brands. We are an award-winning company within the coaching industry with our outstanding customer service, expert-led sales team and professional and experienced drivers. We have experience in all types of coach hire including contracts with the sporting industry, large scale events and package holidays. There’s a reason we’re rated ‘Excellent’ on TrustPilot. Any vehicle, any time, anywhere.
Información de contacto
The Travel Centre, Eastcourt Lane, Gillingham, Kent, ME8 6HW, Gillingham, Reino Unido
- 03301 358 469
- quality@thekingsferry.co.uk
- nxts.nationalexpress.com
4,5
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Overall great
The trip went smoothly without any delays. The bus was clean and comfortable.
The driver was very friendly, approachable and accommodating.
The also driver made an effort to check that the bus was empty after we got off. Overall great!
7 de julio de 2025
Respuesta de Transport Solutions
Thank you for taking the time to leave us a positive review, we're delighted to hear you had a good experience travelling with us.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
5* for Steve and Louis
Steve and Louis were exceptional from the start to finish of our school trip to Belgium. They were punctual, safe and accommodating, as well as having a great sense of humour. Highly recommend!
5 de julio de 2025
Opinión espontánea
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with our drivers - we'll be sure to pass on your kind feedback.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Excellent coaches
Excellent coaches ; coach drivers were so good with the children, really friendly and talkative. A great experience all round for them.
3 de julio de 2025
Respuesta de Transport Solutions
Thank you for your review, we're delighted to hear you had a good experience travelling with our drivers.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
On point with booking and drivers were…
On point with booking and drivers were very good with customers
23 de junio de 2025
Respuesta de Transport Solutions
Thank you for your positive review, we'll be sure to pass on your kind feedback to our drivers.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Smooth journey and prompt departures
Smooth journey and prompt departures. Would reccomend again!
18 de junio de 2025
Respuesta de Transport Solutions
Thank you for your review, it's great to hear our driver was punctual and you enjoyed the journey.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Excellent service from booking to the…
Excellent service from booking to the day of travel
22 de junio de 2025
Respuesta de Transport Solutions
Thank you for review, we're delighted to hear you were pleased with our service.
We hope to welcome you on board again soon!
With kind regards,
After Sales & Client Support Team
Respuesta de Transport Solutions
Thank you for your positive review.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Driver was 30 mins late
Driver was 30 mins late, there was rubbish from previous journeys, the route was through Central London which added time to the journey
12 de mayo de 2025
Respuesta de Transport Solutions
Thank you for your feedback, we're sorry to hear your hire was affected by traffic delays. We will address the issue of the cleanliness of the vehicle with our operations department.
Apologies again that this hire did not meet our usual high levels of service.
With kind regards,
After Sales & Client Support Team
The driver and the drive as well the…
The driver and the drive as well the comfort and cleanliness of the coach
8 de junio de 2025
Respuesta de Transport Solutions
Thank you for your positive review. We're pleased to hear you were happy with your driver and coach.
We hope to welcome you on board again.
With kind regards,
After Sales & Client Support Team
School Coach Trips - Excellent
We had booked coaches for 3 days in total. The coach drivers who took us to and from the airport on Monday and Friday were courteous and professional. I would like to pass on my personal thanks to our driver Steve, who spent the day driving us around London on Tuesday. He was both a delight to have as our driver and a true gentlemen. We appreciate the positive comments he made about our school group along with his in-depth knowledge of London's roads.
3 de junio de 2025
Respuesta de Transport Solutions
Thank you for taking the time to leave us a review. We're delighted to hear you had a great experience travelling with us, we'll be sure to pass on your kind feedback to your driver Steve.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
The coach arrived on time
The coach arrived on time, the driver was professional. The coach was also very clean
29 de mayo de 2025
Respuesta de Transport Solutions
Thank you for your positive feedback, it's great to hear you were happy with the service provided.
We hope to welcome you on board again.
With kind regards,
After Sales & Client Support Team
Late and unclean coaches and poor customer services response time.
After using the coach services for the past 3 years, this time round was bad. Customer services dep. seems stretched and don't get back to me (I have had to chase for information about my booking several times). Coaches did not arrive on time so I had to chase - sometime this is due to traffic, but the return journey for one coach was 20 minutes late with me having to chase. The driver was using his phone as a SAT nav, and had 2% battery, had to borrow a battery pack and wire from my colleague and did not give it back! I have chased, but have not had a response from customer services. Also, the coaches themselves were not clean - so much dirt on the floors of both, and one of the return journey coach had two seats ripped up. If we had a full coach we not have been able to accommodate our passenger. Really disappointing considering how much money we spent.
UPDATE FROM RESPONSE BELOW: I emailed on behalf of my colleague many time as well spoke to your helpdesk. Even though they assured me they would email me back with an our come, no one did so the response below is the first I have heard the partner company not being able to find it. Bad again not to keep me in the loop.
15 de mayo de 2025
Respuesta de Transport Solutions
Thank you for your feedback, we're sorry to hear that you were disappointed in our service this year and that traffic delays affected your hire. We apologise that you left your battery pack on board the coach, we have contacted our partner operator however unfortunately it has not been found.
Apologies again that our services did not meet our usual high levels of service on this occasion.
With kind regards,
After Sales & Client Support Team
School ski trip in Saalbach/Zell am See/Kaprun
As the local ski rep for the Kings Langley School at the Austrian resort of Saalbach/Zell am See/Kaprun, from 5th to 11th April of this year, I not only had an excellent, very professional cooperation with Channon and Steve, who are very skillful drivers, managing to solve more challenging situations such as parking on a narrow roadside, but I also got along very well with them on a personal level. Good experience and very helpful!
11 de abril de 2025
Opinión espontánea
Respuesta de Transport Solutions
Thank you for your positive review, we're delighted to hear you had a great trip with Channon and Steve and will of course pass on your kind feedback to them and the rest of the team.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Friendly, Professional and On Time
Initial booking via Clarkes of London. Juliet was an amazing first contact who made the process easy to understand and navigate. She was very flexible with changes and very reassuring. Kingsferry were our company on both legs of the journey. Amazing and professional drivers who were on time and very supportive. Will definitely consider NXTS for future trips. Thank you!
3 de mayo de 2025
Respuesta de Transport Solutions
Thank you for taking the time to leave us a positive review. It's great to hear you had a good experience booking and travelling with us. We'll be sure to pass on your kind comments to Juliet and the rest of the team.
We look forward to welcoming you on board again in the future.
With kind regards,
After Sales & Client Support Team
The service was very efficient with the…
The service was very efficient with the driver being on time. He was very professionally dressed and respectable. Also, very friendly.
24 de abril de 2025
Respuesta de Transport Solutions
Thank you for your positive review, we're delighted to hear your feedback about your driver and will be sure to pass this on to them.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you were pleased with your allocated driver.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Everything ran smoothly
Everything ran smoothly. Great office communications with Juliet.
26 de abril de 2025
Respuesta de Transport Solutions
Thank you for your positive review, we'll be sure to pass on your kind feedback to Juliet and the rest of the team.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Fab journey
National Express were our transport to a 5 day international netball tournament in Paris, and our driver Jamie was fantastic. The coach was really nice and the journeys were smooth, easing some of our travel sick youngsters. Jamie was efficient, kept us updated and even entertained our squads with some fab Disney karaoke - all in all, a fab experience!
10 de abril de 2025
Opinión espontánea
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with our driver Jamie - Disney karaoke sounds like lots of fun!
We will of course pass on your kind comments to Jamie and the rest of the team.
We hope to welcome you on board again in the future!
With kind regards,
After Sales & Client Support Team
Very efficient, lovely coach and driver
Very efficient. Very clean and luxurious coach. Benson, the driver, was really pleasant and helpful.
26 de marzo de 2025
Respuesta de Transport Solutions
Thank you for your positive review, we'll be sure to pass on your kind feedback to Benson and the rest of the team.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Everything went very smoothly from pick…
Everything went very smoothly from pick up to drop off and then return!
17 de marzo de 2025
Respuesta de Transport Solutions
Thank you for your positive review, we hope to welcome you on board again soon!
With kind regards,
After Sales & Client Support Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.