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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

BUYER BEWARE! Ordered in Aug. 2026, never received order from Hello's carrier GOFO. Contacted GOFO who stated they couldn't deliver because my address was a restricted area such as a military base. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordering from HELLO was incredibly easy and straightforward. The entire process was smooth and hassle-free, which is always appreciated. But the real standout is the product itself. Without a dou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The product is very comfortable and stays that way throughout the day. Their different products do fit differently on the butt; I prefer the fitment of the products having mesh panels. They have becom... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Originally ordered three pair to 'test ride'. That order was lost in system for a couple days and no one seemed interested in finding my order, disappointing since HELLO already had my payment. When... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa interior
  2. también en la categoría
  3. Lencería
  4. Tienda de ropa
  5. Tienda de ropa para hombres
  6. Tienda de ropa para mujeres
  7. Tienda de trajes de baño

Escrito por la empresa

The Official Hello Underwear — Your Balls Deserve Better


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

Suele tardar más de 1 mes en responder

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3,9

Todas las opiniones

(82)

66 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Built for big guys

Built for big guys. 330 LBS and rockin a 3X could have done 2 but they are comfy as hell !

4 de septiembre de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Johnathan, we love to see that. Glad they're working for you!

Valorada con 4 estrellas sobre 5

Wear like being nude

Light and airy, under normal circumstances these would be best in show but they haven't any means of absorbing those nasty drops that eventually make their way to the material.

5 de octubre de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

That's useful to hear. The material is designed to have moisture wicking but clearly it's not landing for everyone. We'll take that feedback on board. Thank you!

Valorada con 5 estrellas sobre 5

My New G To Briefs

The product is very comfortable and stays that way throughout the day. Their different products do fit differently on the butt; I prefer the fitment of the products having mesh panels. They have become my favorites.

20 de agosto de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Lou we truly appreciate your support. The mesh range really is the one. Glad you found your go-to.

Valorada con 1 estrellas sobre 5

OfficialHello.com Stole My Money

The company stole money from me. I ordered the wrong size. I followed the detailed instructions to return the product. My refund is being denied because they claim I didn't complete the steps correctly. There are complaints all over the internet/social media about Hello's draconian return policy and documented failures to refund customers' money. That's theft.

24 de junio de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Hi Tracy! We're sorry to hear about your experience and we understand the frustration. After reviewing your order, the return was shipped in June but tracking wasn't shared with us until September. Our return instructions clearly state that tracking must be provided immediately after shipping so we can locate and process the return on our end. Without it we had no way to confirm the return was sent. That said, we understand this process can be confusing and we don't want you to walk away feeling like this wasn't resolved fairly so we've gone ahead and processed a full refund for you. Please reach out to support@officialhello.com if you have any questions and we'll take care of it.

Valorada con 4 estrellas sobre 5

Silky, soft feeling.

Hello underwear is quite nice. There’s a small quick-drying pouch inside that catches any small dribbles. I’m older and can occasionally drip. But no fly on most. I didn’t realize until i got them. You need to search the site a bit to find that option.
Colors are great. Quite bright. Thin, see-through and silky feeling. Mine were a bit smaller and tighter than other 1XL shorts.
Still, fun to wear. I have too much underwear now. So i’ll see how long they last.

26 de septiembre de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Carl, thank you for the honest and detailed review, genuinely appreciated. We actually do have a Pro version of our best sellers that includes a fly. Worth checking out here: https://www.officialhello.com/ — hope they hold up well for you!

Valorada con 1 estrellas sobre 5

Never sent the product then kept my m money

Ordered over a month ago. 2 weeks later finally get notice that it's out for delivery. Never came. Shipper says the address is wrong. It's not. Shipper won't answer phone calls or emails. Hello says contact Shipper. They won't answer. Shipper returned product to Hello. Emailed hello and asked for a refund or the product to be shipped. Their response? Since I provided the "incorrect" address at check out they will not refund money or send the product. They're just going to keep my money. I'll state again... the address is correct and exists. No help from Hello. Highly dissatisfied. Will never purchase from again and will constantly leave bad reviews every time your ads come up in my feeds. Total thieves

25 de septiembre de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Ben, we hear you and we're extremely sorry. There was an issue on the shipper's end where the package wasn't delivered to the correct address despite the details being right. We've gone ahead and refunded your order in full. You should see it reflected shortly. If you have any questions at all please email us at support@officialhello.com and we'll take care of it.

Valorada con 4 estrellas sobre 5

Be careful to order the correct style - not all fit & support the same.

Originally ordered three pair to 'test ride'. That order was lost in system for a couple days and no one seemed interested in finding my order, disappointing since HELLO already had my payment.
When first order did arrive, I did think the product was good so I ordered 10 more pair. Unfortunately, I was apparently confused with the product names and descriptions and ordered a different design this time in the same size. However after wearing the first one of those, yesterday, I cannot wear these. They cut into the sides of my groin and uncomfortably squeeze/trap my package since the pouch is definitely not the same size as the other style.
I will consider one more order and attempt to get the style I first ordered. This order of 10 are not able to be worn by me.

24 de septiembre de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Doug, thank you for the detailed breakdown, this is genuinely useful feedback. You're right that the fit and pouch size varies between styles and we clearly need to do a better job explaining those differences on the site so customers aren't caught out the way you were. On the first order getting lost for a couple of days with no proactive update, that's not good enough either. If you're willing to give us one more shot, reach out at support@officialhello.com and we'll help make sure you land on the right style this time.

Valorada con 5 estrellas sobre 5

Great!Look good

Great!Look good , made well and good fit .

20 de agosto de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Thank you so much for the kind words!

Valorada con 5 estrellas sobre 5

The Hello experience and products are…

The Hello experience and products are great. I’m very happy with their products.

16 de septiembre de 2026
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Always great to hear from a happy returning customer. Thank you for the continued support!

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