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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

BUYER BEWARE! Ordered in Aug. 2026, never received order from Hello's carrier GOFO. Contacted GOFO who stated they couldn't deliver because my address was a restricted area such as a military base. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordering from HELLO was incredibly easy and straightforward. The entire process was smooth and hassle-free, which is always appreciated. But the real standout is the product itself. Without a dou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The product is very comfortable and stays that way throughout the day. Their different products do fit differently on the butt; I prefer the fitment of the products having mesh panels. They have becom... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Originally ordered three pair to 'test ride'. That order was lost in system for a couple days and no one seemed interested in finding my order, disappointing since HELLO already had my payment. When... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa interior
  2. también en la categoría
  3. Lencería
  4. Tienda de ropa
  5. Tienda de ropa para hombres
  6. Tienda de ropa para mujeres
  7. Tienda de trajes de baño

Escrito por la empresa

The Official Hello Underwear — Your Balls Deserve Better


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

Suele tardar más de 1 mes en responder

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3,9

Todas las opiniones

(83)

66 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Un site qui ne fait qu'envoyer des articles peu qualitatifs depuis la chine

Un site qui ne fait que de l'importation chinoise (colis envoyé directement de Chine.)
Piètre qualité des boxers.
Des couleurs qui ne correspondent pas au photos.
Un produit défectueux à la livraison.
Quant à la coupe et aux tailles, il faut être indulgent.

Et pour finir impossible de se faire rembourser...

Fuyez !

15 de diciembre de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Nous sommes désolés pour votre expérience. Les problèmes que vous décrivez concernant la qualité, les couleurs et le remboursement sont sérieux et nous prenons cela à coeur. Veuillez nous contacter à support@officialhello.com avec votre numéro de commande et nous ferons notre possible pour trouver une solution.

Valorada con 2 estrellas sobre 5

Don’t be fooled

Don’t be fooled. These come from China by ship and take weeks to get here. You can’t return them even unused so better pick just right. These being from Sheridan Wyoming is a total rouse.

1 de diciembre de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Thanks for leaving a review Ericka. You're right that we ship internationally and delivery can take longer than some customers expect. We're working on being more upfront about this on the site. We're sorry the return experience didn't meet your expectations.

Valorada con 1 estrellas sobre 5

Terrible Business Ethcs

Ordered online, their new line from there direct link on the FB . Subsequently received totally different old range products which I never even knew existed this I picked up on picking slip without even opening the parcel . They just advocate all responsibility and refuse to cancel the sale and refund

8 de diciembre de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Trevor, receiving completely different products to what you ordered is not acceptable and we're sorry this happened. Please email us at support@officialhello.com with your order number and a photo of what you received. We want to make this right.

Valorada con 1 estrellas sobre 5

If I could give 0 stars!

If I could give 0 stars!..did everything for a return and their Customer service is just horrible, still waiting on them to check my items after 3 months of it being delivered! Do not recommend

3 de julio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Julia, three months is far too long and we completely understand your frustration. This should not have happened. Please email support@officialhello.com with your order details and we will personally escalate your case to get it resolved as quickly as possible.

Valorada con 1 estrellas sobre 5

SCAM

SCAM - Cannot refund product
Good luck connecting with anyone within their customer service department because they don’t have one.

I made a purchase, and after it arrived 1 month later from overseas, I elected for a refund. (1) I had to pay my own shipping, (2) radio silence for an additional month and (3) they finally wrote back and said they changed their refund policy and now can’t accept any refunds.

I had to contact my CC company reverse my charge.

14 de agosto de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Denny, we're sorry. Being told the refund policy had changed after you had already returned the item is not right and we understand why you had to go to your credit card company. We'd like to look into what happened here. Please email support@officialhello.com if you're open to it.

Valorada con 1 estrellas sobre 5

Returned a order and it’s been 5 months…

Returned a order and it’s been 5 months still no refund

25 de junio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Ryan, five months with no refund after a confirmed return is unacceptable and we sincerely apologise. Please email support@officialhello.com with your return tracking information and we will treat this as urgent.

Valorada con 1 estrellas sobre 5

DO NOT BUY ANYTHING FROM THIS COMPANY

DO NOT BUY ANYTHING FROM THIS COMPANY. THEY WILL NOT REFUND YOUR MONEY FOR A RETURN. I HAVE BEEN EMAILING CUSTOMER SERVICE FOR OVER A MONTH AND ALL I GET ARE EXCUSES THAT THEY CAN'T PROCESS MY RETURN EVEN THOUGH I HAVE TRACKING TO SHOW THAT THE ITEMS WERE RETURNED TO A VIRTUAL OFFICE. I'M FILING A REPORT WITH THE ATTORNEY GENERALS OFFICE TO REPORT THIS SCAM.

15 de septiembre de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

We hear you and we're sorry. Having tracking proof of a return and still not receiving a refund is a serious failure on our part. We understand if you've escalated this externally. If you're willing, please contact support@officialhello.com with your tracking reference and we will look into this directly.

Valorada con 1 estrellas sobre 5

This company is a scam

This company is a scam, took my money and delivered to wrong address and they will not do anything about it, do not trust them

13 de agosto de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Jeff, we're sorry your order was delivered to the wrong address and that our team didn't handle it appropriately. That's not the standard we want to hold ourselves to. If this is still unresolved please contact support@officialhello.com with your order number and we'll look into it.

Valorada con 1 estrellas sobre 5

This is a shady business with…

This is a shady business with practically no customer service. There is no way to return their merchandise. No one picks the support phone number if the customer try to call. You can't drop a voice mail as voice mailbox is always full! . Most likely many dissatisfied customers are trying to reach.

Their size ( S, M, L) are not same as other brands. These folk's M size other brand's L. So, try to avoid this group.

Giving one star as there is no way to give 0 stars.

30 de julio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Thank you for the detailed feedback Sunil. The phone issue is something we're aware of and working to fix. You're also correct that our sizing runs larger than some brands and we need to be clearer about that. We're sorry this wasn't the experience you deserved.

Valorada con 1 estrellas sobre 5

Same as everyone else here

Same as everyone else here. Ordered XL, they sent me 5XL. Reached out three times via email to exchange, no response. Called and straight to VM, with a full mailbox. They suck

1 de agosto de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Marshall, receiving a 5XL when you ordered an XL is a fulfilment error and we apologise. Three unanswered emails on top of that is not okay. Please email support@officialhello.com directly with your order number and we will get the correct size out to you.

Valorada con 1 estrellas sobre 5

This company is a Scam

This company is a Scam, do not order anything from them. There is no way to get a hold of them. You send emails they don’t respond. You call them no one answers and their voicemail box is full.They are ripp offs! Fake tracking numbers, don’t get suckers like me.

18 de julio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

We're sorry for the experience Mark. We understand why it felt that way given the lack of response. Our contact channels have had issues that we're working to resolve. If you're still seeking a resolution please email support@officialhello.com and include your order number.

Valorada con 1 estrellas sobre 5

Absolutely horrible

Absolutely horrible. I ordered 3 pairs of large mens underwear. It took 3 weeks to come in, and 3 pair of mediums came in. I called on 3 different occasions, tried the online chat, as well as emailed multiple times within a 2 week span and never heard back. I have these pair of unopened packages to return for not a refund but just a larger pair that I originally ordered and I cannot get a hold of anyone to answer me.

9 de julio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Meredith, receiving the wrong size three times over and getting no reply is a serious failure and we're genuinely sorry. You deserve a straight answer and a resolution. Please email support@officialhello.com with your order number and we'll make sure this is sorted.

Valorada con 1 estrellas sobre 5

I ordered this underwear as a gift and…

I ordered this underwear as a gift and was eagerly awaiting its arrival. Although the tracking said it was delivered to a mailroom (not my door as it was supposed to be), the package was nowhere to be found. I contacted the company immediately, but they were completely unhelpful. They refused to issue a refund, send a replacement, or assist in any meaningful way. It was hands down one of the worst customer service experiences I’ve had in a long time. I would not recommend ordering from this company.

27 de mayo de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Lauren, we're sorry. A package delivered to the wrong location through no fault of yours should never result in the customer being left out of pocket. We'd like to look into this. Please reach out to support@officialhello.com with your order and delivery details.

Valorada con 1 estrellas sobre 5

When I sent them my return they did not send me back my exchange

Bought a package of underwear which arrived fine. They were too small and the company gave me directions to send the package back to them for an exchange to larger size. I sent the package back (returns are not free; had to pay for shipping myself) and receipt is confirmed, but they have not sent me back my exchange and do not answer emails anymore

8 de junio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Jeremy, we're sorry about this. You held up your end — paid to return the item, got confirmation it arrived — and then heard nothing. That's not acceptable. Please email support@officialhello.com with your return tracking number and we will follow up directly.

Valorada con 1 estrellas sobre 5

Placed order June 22 as a gift for…

Placed order June 22 as a gift for someone. Website states 1-3 days to ship and 3-8 days to deliver . I still have not received my order and cannot get a reply from the company . Phone number goes straight to a mailbox that is full and the address provided is the same address for SEVERAL online company’s. This is just a cover for an overseas company scam.

22 de junio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Shannon, we're sorry this happened especially when it was intended as a gift. The phone issues are something we're actively fixing. Please email support@officialhello.com with your order number and we'll check the status and get back to you as a priority.

Valorada con 1 estrellas sobre 5

Terrible, deceitful, dishonorable company...DON'T BUY!

Got reeled into a Facebook ad and bought from this company because it's been insanely hot outside and these were supposed to be all about coolness. I finally received a product but was the wrong color, didn't fit according to size, and is really uncomfortable due to poor manufacturing. I tried to contact the company multiple times in multiple ways but have never received any response. They give an address on their website but when you look it up there is a Sherman Williams paint store at that location. Basically they lie about their business, send you some garbage made in a Chinese slave labor shop, and provide no way to return it. I should have done my research first, they looked legit but definitely are not. Lesson learned on my part, hope others won't lose their money to them.

1 de julio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Eric, we understand your frustration and we're sorry the experience was so far from what was advertised. Wrong colour, wrong fit and no response is a lot to deal with. If you're still looking for a resolution please contact support@officialhello.com with your order details.

Valorada con 1 estrellas sobre 5

Scam

Took forever to arrive from China (not obvious based on website info) and teeny tiny. Cheap material. They only allow you to exchange at your expense, returns not allowed. Total rip off.

10 de julio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

We're sorry to hear this Hali. The exchange-only policy and the shipping origin not being clear upfront are both things we're reviewing. Thank you for the honest feedback.

Valorada con 1 estrellas sobre 5

Fasle advertisement and inexistent support

I looked at their website BEFORE ordering and the only address on their website is US. So I figured great, it'll be delivered fast.

My order shipped on the 9th and we're the 20th and its still not here. Tracking clearly shows it shipped from somewhere far away (China?) but no mention on their website. I asked what carrier they used and where it shipped from.

Their support simply replied with my tracking number without answering any of my questions. Convenient right? I replied again and now they stopped getting back to me.

So here we are, 11 days after my order shipped and still nothing. Next step will be a chargeback.

9 de junio de 2025
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Laura, you're right to flag this. The website should be clearer about where orders ship from and our support team should have answered your question directly rather than just resending a tracking number. We're sorry this was your experience. We hope we can earn your trust back in the future.

Valorada con 1 estrellas sobre 5

Paid for jocks never shipped they…

Paid for jocks never shipped they offered a refund but never received. Customer service "sincerely apologize for the delay in receiving your refund. Again, we can't check from our end but rest assured you will receive it sometime soon"

24 de julio de 2024
Opinión espontánea
Logotipo de HELLO

Respuesta de HELLO

Sam, we're sorry. A refund that was promised but never arrived is not okay, and a response telling you to just wait for it without any timeline is not helpful. Please contact us at support@officialhello.com with your order number and we will look into this and give you a proper update.

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