BUYER BEWARE! Ordered in Aug. 2026, never received order from Hello's carrier GOFO. Contacted GOFO who stated they couldn't deliver because my address was a restricted area such as a military base. I... Ver más
La empresa ha respondido
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BUYER BEWARE! Ordered in Aug. 2026, never received order from Hello's carrier GOFO. Contacted GOFO who stated they couldn't deliver because my address was a restricted area such as a military base. I... Ver más
La empresa ha respondido
Ordering from HELLO was incredibly easy and straightforward. The entire process was smooth and hassle-free, which is always appreciated. But the real standout is the product itself. Without a dou... Ver más
La empresa ha respondido
The product is very comfortable and stays that way throughout the day. Their different products do fit differently on the butt; I prefer the fitment of the products having mesh panels. They have becom... Ver más
La empresa ha respondido
Originally ordered three pair to 'test ride'. That order was lost in system for a couple days and no one seemed interested in finding my order, disappointing since HELLO already had my payment. When... Ver más
La empresa ha respondido
The Official Hello Underwear — Your Balls Deserve Better
Estados Unidos
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 92% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Un site qui ne fait que de l'importation chinoise (colis envoyé directement de Chine.)
Piètre qualité des boxers.
Des couleurs qui ne correspondent pas au photos.
Un produit défectueux à la livraison.
Quant à la coupe et aux tailles, il faut être indulgent.
Et pour finir impossible de se faire rembourser...
Fuyez !

Respuesta de HELLO
Don’t be fooled. These come from China by ship and take weeks to get here. You can’t return them even unused so better pick just right. These being from Sheridan Wyoming is a total rouse.

Respuesta de HELLO
Ordered online, their new line from there direct link on the FB . Subsequently received totally different old range products which I never even knew existed this I picked up on picking slip without even opening the parcel . They just advocate all responsibility and refuse to cancel the sale and refund

Respuesta de HELLO
If I could give 0 stars!..did everything for a return and their Customer service is just horrible, still waiting on them to check my items after 3 months of it being delivered! Do not recommend

Respuesta de HELLO
SCAM - Cannot refund product
Good luck connecting with anyone within their customer service department because they don’t have one.
I made a purchase, and after it arrived 1 month later from overseas, I elected for a refund. (1) I had to pay my own shipping, (2) radio silence for an additional month and (3) they finally wrote back and said they changed their refund policy and now can’t accept any refunds.
I had to contact my CC company reverse my charge.

Respuesta de HELLO
Returned a order and it’s been 5 months still no refund

Respuesta de HELLO
DO NOT BUY ANYTHING FROM THIS COMPANY. THEY WILL NOT REFUND YOUR MONEY FOR A RETURN. I HAVE BEEN EMAILING CUSTOMER SERVICE FOR OVER A MONTH AND ALL I GET ARE EXCUSES THAT THEY CAN'T PROCESS MY RETURN EVEN THOUGH I HAVE TRACKING TO SHOW THAT THE ITEMS WERE RETURNED TO A VIRTUAL OFFICE. I'M FILING A REPORT WITH THE ATTORNEY GENERALS OFFICE TO REPORT THIS SCAM.

Respuesta de HELLO
This company is a scam, took my money and delivered to wrong address and they will not do anything about it, do not trust them

Respuesta de HELLO
This is a shady business with practically no customer service. There is no way to return their merchandise. No one picks the support phone number if the customer try to call. You can't drop a voice mail as voice mailbox is always full! . Most likely many dissatisfied customers are trying to reach.
Their size ( S, M, L) are not same as other brands. These folk's M size other brand's L. So, try to avoid this group.
Giving one star as there is no way to give 0 stars.

Respuesta de HELLO
Same as everyone else here. Ordered XL, they sent me 5XL. Reached out three times via email to exchange, no response. Called and straight to VM, with a full mailbox. They suck

Respuesta de HELLO
This company is a Scam, do not order anything from them. There is no way to get a hold of them. You send emails they don’t respond. You call them no one answers and their voicemail box is full.They are ripp offs! Fake tracking numbers, don’t get suckers like me.

Respuesta de HELLO
Absolutely horrible. I ordered 3 pairs of large mens underwear. It took 3 weeks to come in, and 3 pair of mediums came in. I called on 3 different occasions, tried the online chat, as well as emailed multiple times within a 2 week span and never heard back. I have these pair of unopened packages to return for not a refund but just a larger pair that I originally ordered and I cannot get a hold of anyone to answer me.

Respuesta de HELLO
I ordered this underwear as a gift and was eagerly awaiting its arrival. Although the tracking said it was delivered to a mailroom (not my door as it was supposed to be), the package was nowhere to be found. I contacted the company immediately, but they were completely unhelpful. They refused to issue a refund, send a replacement, or assist in any meaningful way. It was hands down one of the worst customer service experiences I’ve had in a long time. I would not recommend ordering from this company.

Respuesta de HELLO
Bought a package of underwear which arrived fine. They were too small and the company gave me directions to send the package back to them for an exchange to larger size. I sent the package back (returns are not free; had to pay for shipping myself) and receipt is confirmed, but they have not sent me back my exchange and do not answer emails anymore

Respuesta de HELLO
Placed order June 22 as a gift for someone. Website states 1-3 days to ship and 3-8 days to deliver . I still have not received my order and cannot get a reply from the company . Phone number goes straight to a mailbox that is full and the address provided is the same address for SEVERAL online company’s. This is just a cover for an overseas company scam.

Respuesta de HELLO
Got reeled into a Facebook ad and bought from this company because it's been insanely hot outside and these were supposed to be all about coolness. I finally received a product but was the wrong color, didn't fit according to size, and is really uncomfortable due to poor manufacturing. I tried to contact the company multiple times in multiple ways but have never received any response. They give an address on their website but when you look it up there is a Sherman Williams paint store at that location. Basically they lie about their business, send you some garbage made in a Chinese slave labor shop, and provide no way to return it. I should have done my research first, they looked legit but definitely are not. Lesson learned on my part, hope others won't lose their money to them.

Respuesta de HELLO
Took forever to arrive from China (not obvious based on website info) and teeny tiny. Cheap material. They only allow you to exchange at your expense, returns not allowed. Total rip off.

Respuesta de HELLO
I looked at their website BEFORE ordering and the only address on their website is US. So I figured great, it'll be delivered fast.
My order shipped on the 9th and we're the 20th and its still not here. Tracking clearly shows it shipped from somewhere far away (China?) but no mention on their website. I asked what carrier they used and where it shipped from.
Their support simply replied with my tracking number without answering any of my questions. Convenient right? I replied again and now they stopped getting back to me.
So here we are, 11 days after my order shipped and still nothing. Next step will be a chargeback.

Respuesta de HELLO
Paid for jocks never shipped they offered a refund but never received. Customer service "sincerely apologize for the delay in receiving your refund. Again, we can't check from our end but rest assured you will receive it sometime soon"

Respuesta de HELLO
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