Wish I had read reviews before ordering pair of Harper shorts (size 5XL). Eventually size 4XL was wrongly delivered. Even that size (supposedly for 42 waist) is grossly too small. Lucky if would... Ver más
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Wish I had read reviews before ordering pair of Harper shorts (size 5XL). Eventually size 4XL was wrongly delivered. Even that size (supposedly for 42 waist) is grossly too small. Lucky if would... Ver más
La empresa ha respondido
Although I asked before were they true to size they were not. Ordered a five more like a way too big. Asked to return but they offered 75%off of something else. I have shoes that are no good to me so... Ver más
Product is good to poor.Sizing is an issue as say a 2XL is really an XL (smaller people in China??). Labels are cut out so what was on the original label cannot be checked. Very strange!!! They w... Ver más
La empresa ha respondido
SHOCKING - do not fall for the FAKE good reviews on facebook or any other site! This company is not based in the UK, I found this out too late. They charged me twice for delivery protection... Ver más
La empresa ha respondido
Olyndra London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.
Reino Unido
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Wish I'd read the reviews on here as so many people have said, this company is a total con.
What you receive is nothing like advertised in materials,quality and design.
The return address is in China costing more to return it than the rag they've sold you.
Follow up to the reply they've given so many people.
I have contacted your team and they were useless in resolving the issue so I've opened up a PayPal dispute.

Respuesta de Olyndra London
More Chinese rubbish. And if you want to return it you have to post it back to China!

Respuesta de Olyndra London
So I left a post a week ago about a wrong item received and they said they would send a replacement over a month ago. They replied to my post to get in touch so I did . Another week has passed and i have heard nothing from them !!!!! DO NOT BUY FROM THEM

Respuesta de Olyndra London
The shoes were great, wide toe and comfortable. However, there is an expectation that when they say “London” the shoes will be delivered from a U.K. site within a reasonable time. 2 weeks plus for a delivery which was obviously not in the U.K.

Respuesta de Olyndra London
Very poor quality product and misleading advertising and description. Refund would only be given if I paid return postage and they would then decide if a refund was approved! Instead I opted for a 15% refund which is the maximum they give! I have been waiting for 2 months for the refund. They gave various excuses for the delay then changed their story and said it had been sent. It has not so I have register a dispute with PayPal. Do not use this company without reading reviews first.

Respuesta de Olyndra London
I found the experience well. Got replies to my emails very quickly.

Respuesta de Olyndra London
This company is unscrupulous. DO NOT PURCHASE ANYTHING.
I asked for refund details which they keep ignoring. They 'very kindly' said I could keep my order or gift it to someone else and they would give me 75% off another order. NO WAY! The shoes I ordered were too big and cheaply made. Disgusting. I will be highlighting their practices in main stream media including TV.

Respuesta de Olyndra London
I ordered two pairs of their luxury finished shoes, I waited more than two weeks for them. They arrived in plastic bags rather than shoe boxes and as a result, the shoes were squashed. The leather and finish was cheap. I contacted them asking for a return label because I did not feel I should be financially disadvantaged by them. They took two weeks to respond saying the do not pay for returns, but I could have an 80% discount on any other product . I wrote back explaining that I did nothing t trust the quality of their goods. They still refused to give me a return label and offered me a discount as an alternative. I will report them to the consumer protection authority and I want everyone to know that these are not a Uk company. I refuse to pay the return postage. They have a duty of care to provide the goods as advertised, if they fail to do this I’m entitled to a full refund and should not be disadvantaged.
If the company reads this know that I intend to continue chasing until you do the right thing and pay for the return of your goods. Why should I pay almost the same to return you substandard shoes leaving me out of pocket and you with your goods which you can sell on to someone else. This is dishonest and as with everyone that has left a one star review, if you continue, we will make sure that the word is spread about your con.

Respuesta de Olyndra London
ALL-DAY ULTRA COMFORTABLE WALKER,
CANNOT FAULT THESE SHOES, EXTREMELY COMFORTABLE.

Respuesta de Olyndra London
So this company did not refund my 15%. They want proof from the bank to further. The bank has said it didn't refund it. So I have asked Olyndra for evidence they sent it ...... not a unreasonable request compared to how they operate......... I await a reply after 6 days no reply. Trust pilot usually gets a reply quickly. Doubt they can confirm this one though.

Respuesta de Olyndra London
I gave one star because there wasn’t the option to give lower than that. Absolutely shocking customer service, I ordered from Facebook (lesson learnt, will never do it again)!! I have to wear orthotic insoles and these shoes seemed perfect so I bought two pairs. They took ages to arrive and when they were delivered, I didn’t receive a notification that they had been put in my safe place so didn’t know for a couple of days. I tried them on but they didn’t work with the insoles that I have to wear for medical reasons. I contacted them as I had bought them knowing that there was a 30 day money back guarantee. Apparently you have to notify them within 14 days if you want a refund, although they didn’t put that on that advert, I was on day 16. They offered me 15% instant refund ( which is an insult), or an 80 % credit to but something else from them (which is also likely to be unsuitable). I have had a flurry of emails explaining why this is not acceptable and I’ve asked to speak to senior management, at which point I am now being ignored. Avoid like the plague and use your hard earned money on a reputable company, it may cost you about more but it’s far less stressful!!!!!

Respuesta de Olyndra London
If I could give zero stars I would! Do not be tempted to buy from this company, they deliberately misrepresent themselves by the name they chose, they are a Chinese company and a bad one at that. I ordered the Eleanor cardigan because it looked lovely in the photos and it strongly suggested it came, was manufactured from London. When it eventually arrived the only resemblance was in the colour, it was cheap, shoddy material, badly made and generally horrible. I am now in the process of trying to get my money back but judging from other reviews which I've read I will have a fight on my hands!

Respuesta de Olyndra London
Ordered 2 items which the quality was fine but the fit didn’t suit.
Despite website stating 30 day return policy, you have to request return within 14 days of receipt and then insist a return is return required after they offers to keep items and to find you need to ship back to China (£25 for small package) which turned out to be prohibitive.
Company name misleading - no connections with London.
Very disappointing experience

Respuesta de Olyndra London
Well l ordered my shoes on the 2nd of June for my holiday on the 24th of June, I returned on the 12th of July and still not had my shoes ,think ill let PayPal get my money back

Respuesta de Olyndra London
This company is Awful!
Delivery is Appauling , even though I paid for Priority Delivery.
They dont answer emails, & one of the shoes is poorly finised & would be very uncomfortable to wear.
Iv'e given up waiting for a response to my Numerous emails & requested a Cash Back from my credit card company.

Respuesta de Olyndra London
Much same as others looked.like a London based Company so ordered nope.paid for.priprity delivery into 2 weeks so now know.China this is scamming British people.into believing its a British company fraudulent!! Still not arrived and they use Everi who are slow and been known to loose parcels not impressed with this company at all

Respuesta de Olyndra London
This company is an absolute scam. Placed an order before reading the reviews, I know, my fault. I have asked to cancel the order only to be told that it cannot be cancelled due to them getting my order ready for shipment.
They're quick to respond to enquiries but absolutely rubbish at replying to their customer service enquiries and I believe they take so long so that the process then cannot be stopped.
BUYER BEWARE THIS IS A SCAM COMPANY

Respuesta de Olyndra London
Paid for a good looking jacket and what I received was a cheap sweatshop thing with a broken zip,my return requests have been completely ignored so do not contemplate doing buiseness with these scammers

Respuesta de Olyndra London
The cardigan is rubbish I’ve waited 2 weeks for it turn up and it’s rubbish it’s going back -rubbish

Respuesta de Olyndra London
Olyndra - no stock in London. Came from China.
I’m being honest - I thought they might have come from….. London!!
Tracking shows delivered from China
Pay for priory delivery? Then don’t wait up. Don’t order if you want delivery in less than 2 weeks.
Website said free delivery with Royal Mail but delivered through Evri.
Evri delivery driver was nice enough though so can’t blame them. He gets 5 stars for being pleasant :)
I suppose you get what you pay for.
I bought a similar looking pair from Slaters and paid double price BUT ten times quality and came next day.

Respuesta de Olyndra London
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