ONCALL LONDON Opiniones 

110
•
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have just received my navy scrubs from On-Call and I’m so pleased! I initially ordered size small and for me, they were a little tight. I emailed customer support and they could not have been more h... Ver más

Valorada con 5 estrellas sobre 5

I love these scrubs. So much breathable room and material is fantastic, I have a set of large and thought I would try a medium (they don’t quite fit so had to return) delivery was very quick, will be... Ver más

Valorada con 1 estrellas sobre 5

Awful service. Paid 2 weeks ago via PayPal. No updates. No dispatch. Contacted customer service and was told PayPal hasnt processed my payment - which is not true so I provided a screenshot of p... Ver más

Valorada con 2 estrellas sobre 5

It came and the zip was broken. I emailed and they told me they would send a replacement when I return the item but I responded back to them regarding my situation to which they completely ignored and... Ver más


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3,5

Medio

TrustScore: 3.5 sobre 5

110 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

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(110)

64 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Scam !

They don't reply on your emails if you want exchange or return.
Don't order it is a scam.

13 de mayo de 2026
Opinión espontánea
Logotipo de ONCALL LONDON

Respuesta de ONCALL LONDON

Hi Vitality,

We're sorry to hear about your experience.

We can assure you that ONCALL LONDON is a legitimate business, and we never intentionally ignore customer enquiries. We understand how frustrating it can be when you're waiting for assistance, and we apologise if our response times did not meet expectations.

For returns, customers do not need to request approval from us. Returns are processed automatically through our online returns portal, which generates a return label once the return has been submitted.

If you are still experiencing any issues, please contact us with your order number and we'll be happy to help.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

Valorada con 5 estrellas sobre 5

Love the quality

Love the quality, better than I expected. The trousers fit perfectly but the scrub top was a bit tight however I spoke to Olivia through the customer service and she was quick at helping me with the exchange to a larger size. I got the new top quickly and it fits really well.

16 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5
Logotipo de ONCALL LONDON

Respuesta de ONCALL LONDON

Hi Courtney,

We're sorry for the frustration caused.

Upon reviewing your order, we can see that it was delivered and was subsequently returned to us. Following receipt of the return, a full refund was processed in early May.

We apologise for any confusion regarding the status of your order and appreciate your feedback.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

Valorada con 5 estrellas sobre 5

Great experience

The fabric is really comfortable and high-quality. I love the colours too and the scrubs fit very well. I will purchase again for sure. :)

17 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scrubs haven’t arrived after weeks and…

Scrubs haven’t arrived after weeks and emails have not been replied to

2 de marzo de 2026
Logotipo de ONCALL LONDON

Respuesta de ONCALL LONDON

Hi Charlene,

We're very sorry for the delay and for not providing the level of communication you expected.

Upon reviewing your order, we can confirm that a full refund was processed. We appreciate that this does not make up for the inconvenience caused, and we sincerely apologise for your experience.

Thank you for your feedback, which helps us improve our service moving forward.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

Valorada con 1 estrellas sobre 5

Poor customer service

Poor customer service. Still waiting for a return label after a week !.

2 de marzo de 2026
Logotipo de ONCALL LONDON

Respuesta de ONCALL LONDON

Hi,

Thanks for your feedback. To return an item, please use the returns link on our website which allows you to generate a returns label.

Valorada con 3 estrellas sobre 5

Fit is ok I’d go a size bigger as the…

Fit is ok I’d go a size bigger as the joggers are sized smaller than expected.

25 de febrero de 2026
Logotipo de ONCALL LONDON

Respuesta de ONCALL LONDON

Hi Dr Dandapat,

Thank you for your feedback.

You're correct that our scrubs are designed with a slim-fit cut. For customers who prefer a looser fit, we do generally recommend sizing up, particularly for the joggers.

We appreciate you sharing your experience, as it helps other customers choose the best fit for them.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

Valorada con 2 estrellas sobre 5

Inaccurate size for men’s scrub tops

I recently ordered scrubs for both myself and another team member. As a female wearer, I found the fit of my scrubs to be perfect, very comfortable and exactly as expected, with no complaints at all.

However, the experience with the men’s sizing has been quite disappointing. We initially ordered a size Small for a male staff member, but it was far too small, so we requested an exchange. Since I was very happy with my own scrubs, we assumed moving up to a Medium would solve the issue, but unfortunately this was still too small. We have now had to pay an additional £7 to exchange again for a Large, and we are still waiting to receive the return label.

My disappointment is not about the extra payment, but rather the highly inaccurate sizing for men’s scrubs. The sizing does not appear to reflect standard expectations at all. In addition, customer support has been slow and not particularly helpful throughout the process.

I hope the team managing this brand takes this feedback seriously and reviews their men’s sizing to improve the customer experience.

25 de diciembre de 2025
Opinión espontánea
Logotipo de ONCALL LONDON

Respuesta de ONCALL LONDON

Hi,

Thank you for taking the time to leave such detailed feedback.

We're delighted to hear that you were happy with the fit and comfort of your own scrubs, but we're sorry that the experience with the men's sizing did not meet expectations.

Our scrubs are designed with a slim-fit cut, and while many customers prefer this style, we appreciate that it may not suit everyone. Feedback such as yours is extremely valuable and will be shared with our product team as we continue to review and refine our sizing guidance.

We're also sorry to hear that the exchange process and communication were not as smooth as they should have been. We understand how frustrating multiple exchanges can be and appreciate your patience throughout.

Thank you again for your honest feedback and for giving ONCALL LONDON a try.

Kind regards,

Lisha
Customer Support
ONCALL LONDON

Valorada con 5 estrellas sobre 5

Best buy ever

Great fit, good price. Amazing material and they wash great. All my coworkers said they look so smart and professional. Pockets with zips so nothing falls out! I’m hooked! ❤️❤️❤️❤️

19 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I saw the OnCall London scrubs on…

I saw the OnCall London scrubs on TikTok and instantly thought these would look great &bought them without any hesitation and I haven’t regretted my decision at all. They’re so comfortable, fit so well and I think that they’re very true to size so if you’re looking to buy a pair if you want a baggier fit size up otherwise they’re very much true to size. They look very sleek, very dynamic and altogether just a really good pair of scrubs!

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Loved the quality of the materials

Loved the quality of the materials, I found the sizing of the scrub top a bit small, but looks very smart as a set of scrubs and very comfortable not restrictive at all. Can’t fault their customer service either, quick and easy for returns and exchanges.. would def recommend these scrubs.

16 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The scrubs i ordered don't fit as…

The scrubs i ordered don't fit as advertised. I requested a refund and was sent a link to a returns portal. This doesn't work. I have contacted customer services to report this and request a return and refund, but have been repeatedly sent the link to the portal that doesn't work. I don't know how to get a return!

27 de diciembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Hit and miss

Hit and miss. The quality is not as good as the well known USA brand albeit OC is a more reasonable pice point. I have found the colour fades with washing, more ironing is required and also inconsistency with materials used. The second pair of scrub bottoms I ordered had a completely different colour waistband with a cheaper, flimsier fabric. I wish I could post a photo to represent the difference. The Mandarin top has no shape to it so fitted across the shoulders but couldn't get it over my hips! Made in the shape of a man with no hips!!

1 de octubre de 2025
Opinión espontánea

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