I have just received my navy scrubs from On-Call and I’m so pleased! I initially ordered size small and for me, they were a little tight. I emailed customer support and they could not have been more h... Ver más
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Consulta las opiniones de los clientes
I love these scrubs. So much breathable room and material is fantastic, I have a set of large and thought I would try a medium (they don’t quite fit so had to return) delivery was very quick, will be... Ver más
Awful service. Paid 2 weeks ago via PayPal. No updates. No dispatch. Contacted customer service and was told PayPal hasnt processed my payment - which is not true so I provided a screenshot of p... Ver más
It came and the zip was broken. I emailed and they told me they would send a replacement when I return the item but I responded back to them regarding my situation to which they completely ignored and... Ver más
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Ha contestado el 38% de las opiniones negativas
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10/10 quality & service
Really good quality scrubs! I love my new high collar (Mandarin) top, it looks very professional. My initial order was large for me but their exchange process was smooth and the customer service was quick to help me. I will definitely be a regular!
Slim fit design
Slim fit design, zipped pockets, bleep holders
Best Quality & Great Customer Service
To be honest, ONCALL has one of the best quality Scrubs with sweet colour options.
I bought a set for the first time and since then I have been buying more for myself and recommending to my friends too and the love it too.
The Mandarin Top is well designed and gives your stylish looks.
The Customer service (Lisha) always looks for ways to help to sort any issues promptly with responses.
Really love the quality of the product…
Really love the quality of the product and customer service!!
Best Scrubs available on the market .
Best Scrubs available on the market .
Great features
Great features
zipped pockets, good fit
Excellent customer service when I wanted to switch colours
made a great gift !
Amazing scrubs
Amazing scrubs. Perfect size. Loved them. Very easy for carrying bleeps.
good quality scrubs but the worse customer service.
I really wanted to give this company more but my experience with them unfortunately has not been good.
I ordered scrubs for all the GPs working in our surgery which came to a sizeable order. The order was made in December and despatched as per their website delivery times.
They used Evri and I kept getting emails telling me they couldn’t find the address. I followed their instructions to advise them of our location (a medical centre) but I got an auto response from a bot. I then contacted the sender and asked them to contact them. I checked we had given the correct delivery details but the label which was generated had the first line of the address as my name instead of the street number.
On call London finally responded after a few days at which point the parcel had been sent back to them. They were unhelpful and said they would send it back out once they received it.
After a lot of reminders and asking for updates we finally received our order in April.
It’s a shame because I wanted to support a small business but it’s just been a horrific experience.

Respuesta de ONCALL LONDON
Excellent scrubs and customer services
Excellent company. Order arrived promptly and speaking to customer services team was quick and easy with a reply back within 24 hours. Scrubs are high quality and fit nicely. Well spent purchase. Will use again in future!
Horrible experience
Horrible experience!
Customer service is appalling!
I ordered a pair of scrubs to find it was small although I have never had this problem with any order pair of scrubs.
I email customer service to find the exchange/refund link doesn’t work. They reply only once a day late evening and seems like it is computer generated.
I finally sort it by speaking to the CEO: Dr Popat and now I have not got my replace item. They are now refusing a refund!
Avoid them!
Disappointing customer service
I purchased a scrub online, but it didn’t fit, so I decided to return it. Unfortunately, the website kept crashing, preventing me from printing the return label, and there’s no option to reprint it from my account. To make matters worse, their customer service is extremely disappointing—they don’t respond to emails or queries. If I could give them less than one star, I would.
Colour loss
I washed it according to specified instructions but it's colours are not fast and destroyed my other clothes. Disappointed that the product such as scrubs would have this problem
Lovely scrubs
Lovely scrubs - reasonable shipping! Super comfy and look great!
Size way too small and no response from…
Size way too small and no response from customer services at all
Excellent customer service
I had a slight hiccup with my order due to a website error - it showed the item being in stock when it actually wasn’t. I contacted the customer service team and they advised me on this, I decided to wait to see if the item would come back in stock but after around 2 weeks I hadn’t heard anything and it showed as out of stock on the website. I reached out again and asked if I could change my order to be trousers instead of joggers which they were happy to do, and promptly shipped them out and delivered within two days of the email!
I completely understand website errors happen so I do not hold this against them at all - especially as their customer service was absolutely amazing.
I have now received my scrub trousers and they are such amazing quality and so comfy, I am so happy with my purchase and overall experience with oncall London so I will definitely return if I need anymore trousers!! :)
Brilliant quality and super comfortable
I've been looking for a good quality and affordable pair of scrubs to wear when I work in the emergency department. These scrubs were so comfortable. It has zips to safely store my valuables. Fully recomend On-call London and am going to buy another one day!
poor customer care
It's been more than 3 weeks since i made the payment, but I am yet to receive my order. I have requested a refund, no one cares to at least respond!
My delayed order
I've contacted twice but no response. I haven't got my scrubs at all. Wondering now if I've been scammed or not. Ordered nearly 2 weeks ago
Update 1:
They have refunded 50% of my money and still delivering. Also, given me a 50% voucher on top for next orders. I've changed my rating accordingly. Will update again once I get the scrubs
Update 2:
I have received 50% of my money and a 50% discount coupon.
I have also received my order on 20/09. Nearly 4 weeks after I put my order in.
The scrubs are nice. Soft and well fitted. I've given them 4 stars because the product is great and their customer service is good. Would've given 5 stars if they gave regular updates on my delayed order.

Respuesta de ONCALL LONDON
Great scrubs!
Great scrubs! Anish and his team are always happy to help and accommodated our bespoke scrubs design for veterinary use. Very happy to recommend!
Will be ordering more!
What can I say about these scrubs!! First off, best bang for your buck. I love them way more than my FIGS! Also, I get tons of compliments. Bleep holder and dedicated pen sleeve are a must. Normally, my pockets are weighted down with the but, but love how there is an area for them! And the color choices!!!! Love ittt! Will be ordering more and also highly recommend ONCALL to whoever is reading this review! Keep up the great work guys!
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