ONCALL LONDON Opiniones 

110
•
TrustScore: 3.5 sobre 5

3,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have just received my navy scrubs from On-Call and I’m so pleased! I initially ordered size small and for me, they were a little tight. I emailed customer support and they could not have been more h... Ver más

Valorada con 5 estrellas sobre 5

I love these scrubs. So much breathable room and material is fantastic, I have a set of large and thought I would try a medium (they don’t quite fit so had to return) delivery was very quick, will be... Ver más

Valorada con 1 estrellas sobre 5

Awful service. Paid 2 weeks ago via PayPal. No updates. No dispatch. Contacted customer service and was told PayPal hasnt processed my payment - which is not true so I provided a screenshot of p... Ver más

Valorada con 2 estrellas sobre 5

It came and the zip was broken. I emailed and they told me they would send a replacement when I return the item but I responded back to them regarding my situation to which they completely ignored and... Ver más


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

110 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 38% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,5

Todas las opiniones

(110)

64 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

10/10 quality & service

Really good quality scrubs! I love my new high collar (Mandarin) top, it looks very professional. My initial order was large for me but their exchange process was smooth and the customer service was quick to help me. I will definitely be a regular!

30 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Quality & Great Customer Service

To be honest, ONCALL has one of the best quality Scrubs with sweet colour options.
I bought a set for the first time and since then I have been buying more for myself and recommending to my friends too and the love it too.
The Mandarin Top is well designed and gives your stylish looks.

The Customer service (Lisha) always looks for ways to help to sort any issues promptly with responses.

13 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

good quality scrubs but the worse customer service.

I really wanted to give this company more but my experience with them unfortunately has not been good.
I ordered scrubs for all the GPs working in our surgery which came to a sizeable order. The order was made in December and despatched as per their website delivery times.
They used Evri and I kept getting emails telling me they couldn’t find the address. I followed their instructions to advise them of our location (a medical centre) but I got an auto response from a bot. I then contacted the sender and asked them to contact them. I checked we had given the correct delivery details but the label which was generated had the first line of the address as my name instead of the street number.
On call London finally responded after a few days at which point the parcel had been sent back to them. They were unhelpful and said they would send it back out once they received it.
After a lot of reminders and asking for updates we finally received our order in April.
It’s a shame because I wanted to support a small business but it’s just been a horrific experience.

23 de abril de 2025
Opinión espontánea
Logotipo de ONCALL LONDON

Respuesta de ONCALL LONDON

Hi Kiki,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and delays you faced with your order. As a fellow clinician myself, I understand how valuable time is — especially when you’re trying to ensure your team have what they need to care for patients.

Regrettably, it’s clear that we fell short of delivering the smooth and reliable service you deserved. The delivery issues with Evri, the incorrect address label, and the slow communication are all things that should never have happened. I want to sincerely apologise for the stress and inconvenience this caused — particularly on such a large and important order.

As ONCALL LONDON continues to grow, we are learning from situations like this and have already put stronger measures in place to prevent these issues going forward, including improved address verification and more proactive communication with our delivery partners.

We truly appreciate your support for a small, healthcare-led business, and I’m grateful that you stuck with us despite the difficulties. We hope that your team love the scrubs. I’d love the opportunity to speak with you directly and ensure we make this right for you and your team with anything you need going forward. Please feel free to reach out to me personally by emailing Lisha @ info@oncall-london.com and requesting my mobile number.

Thank you again for your feedback — it genuinely helps us improve.

Warm regards,
Dr Anish Popat
CEO & Founder, ONCALL LONDON

Valorada con 5 estrellas sobre 5

Excellent scrubs and customer services

Excellent company. Order arrived promptly and speaking to customer services team was quick and easy with a reply back within 24 hours. Scrubs are high quality and fit nicely. Well spent purchase. Will use again in future!

23 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible experience

Horrible experience!
Customer service is appalling!
I ordered a pair of scrubs to find it was small although I have never had this problem with any order pair of scrubs.
I email customer service to find the exchange/refund link doesn’t work. They reply only once a day late evening and seems like it is computer generated.
I finally sort it by speaking to the CEO: Dr Popat and now I have not got my replace item. They are now refusing a refund!
Avoid them!

14 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing customer service

I purchased a scrub online, but it didn’t fit, so I decided to return it. Unfortunately, the website kept crashing, preventing me from printing the return label, and there’s no option to reprint it from my account. To make matters worse, their customer service is extremely disappointing—they don’t respond to emails or queries. If I could give them less than one star, I would.

7 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Colour loss

I washed it according to specified instructions but it's colours are not fast and destroyed my other clothes. Disappointed that the product such as scrubs would have this problem

28 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

I had a slight hiccup with my order due to a website error - it showed the item being in stock when it actually wasn’t. I contacted the customer service team and they advised me on this, I decided to wait to see if the item would come back in stock but after around 2 weeks I hadn’t heard anything and it showed as out of stock on the website. I reached out again and asked if I could change my order to be trousers instead of joggers which they were happy to do, and promptly shipped them out and delivered within two days of the email!

I completely understand website errors happen so I do not hold this against them at all - especially as their customer service was absolutely amazing.

I have now received my scrub trousers and they are such amazing quality and so comfy, I am so happy with my purchase and overall experience with oncall London so I will definitely return if I need anymore trousers!! :)

6 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant quality and super comfortable

I've been looking for a good quality and affordable pair of scrubs to wear when I work in the emergency department. These scrubs were so comfortable. It has zips to safely store my valuables. Fully recomend On-call London and am going to buy another one day!

18 de julio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

My delayed order

I've contacted twice but no response. I haven't got my scrubs at all. Wondering now if I've been scammed or not. Ordered nearly 2 weeks ago

Update 1:
They have refunded 50% of my money and still delivering. Also, given me a 50% voucher on top for next orders. I've changed my rating accordingly. Will update again once I get the scrubs

Update 2:
I have received 50% of my money and a 50% discount coupon.

I have also received my order on 20/09. Nearly 4 weeks after I put my order in.
The scrubs are nice. Soft and well fitted. I've given them 4 stars because the product is great and their customer service is good. Would've given 5 stars if they gave regular updates on my delayed order.

5 de septiembre de 2024
Opinión espontánea
Logotipo de ONCALL LONDON

Respuesta de ONCALL LONDON

Hi Rafe, we apologise sincerely that you've had this experience. We do not like to see any ONCALL LONDON Customer dissatisfied with our service.
Please see our recent emails explaining the situation. We hope to resolve this issue for you as soon as possible and serve you better in the future.

Kind regards,
Chris
Head of Customer Support
ONCALL LONDON

Valorada con 5 estrellas sobre 5

Great scrubs!

Great scrubs! Anish and his team are always happy to help and accommodated our bespoke scrubs design for veterinary use. Very happy to recommend!

28 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Will be ordering more!

What can I say about these scrubs!! First off, best bang for your buck. I love them way more than my FIGS! Also, I get tons of compliments. Bleep holder and dedicated pen sleeve are a must. Normally, my pockets are weighted down with the but, but love how there is an area for them! And the color choices!!!! Love ittt! Will be ordering more and also highly recommend ONCALL to whoever is reading this review! Keep up the great work guys!

25 de agosto de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más