I have just received my navy scrubs from On-Call and I’m so pleased! I initially ordered size small and for me, they were a little tight. I emailed customer support and they could not have been more h... Ver más
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Consulta las opiniones de los clientes
I love these scrubs. So much breathable room and material is fantastic, I have a set of large and thought I would try a medium (they don’t quite fit so had to return) delivery was very quick, will be... Ver más
Awful service. Paid 2 weeks ago via PayPal. No updates. No dispatch. Contacted customer service and was told PayPal hasnt processed my payment - which is not true so I provided a screenshot of p... Ver más
It came and the zip was broken. I emailed and they told me they would send a replacement when I return the item but I responded back to them regarding my situation to which they completely ignored and... Ver más
3,5
Medio
110 opiniones
Invita a los clientes a opinar
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Ha contestado el 38% de las opiniones negativas
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Amazing quality scrubs
Amazing quality scrubs that fit so well, the functional pockets are so useful to have on the wards. Great investment to make for any medical professionals or students who want to upgrade their day to day wear.
16 de julio de 2024
Opinión espontánea
Amazing scrubs
Amazing scrubs! Working as a junior doctor, I have to prioritise comfort and when comfort meets elegance, there's none better than Oncall London. The material is very flattering and breathable. 100% recommend!
29 de julio de 2024
Opinión espontánea
LOVE these scrubs
LOVE these scrubs, they’re really comfortable and great material. Lots of colour options available too which is great 👍
28 de julio de 2024
Opinión espontánea
High quality scrubs
High quality scrubs, delivered on time and great communication. Thanks!
19 de julio de 2024
Opinión espontánea
Amazing quality scrubs which are so comfortable during my long shifts
These are the best quality scrubs I have ever worn! They fit so well and are very comfortable throughout my shift, and retain their quality even after countless washes. The pockets and pen holder are practical additions that I now could not live without!
I would definitely recommend ONCALL LONDON to anyone looking for a stylish, comfortable pair of scrubs that will last them a long time.
29 de julio de 2024
Opinión espontánea
Not received refund/No communication
There's no customer support service. Bought a few pairs of scrubs, and sizing was off for me. I asked them for return and refund, to which they initially replied and sent me a return label. It's been more than a week now that I've returned the scrubs. They've not given me the refund. They're not replying to my emails or messages on social media. I didn't want to do this, but I've no other option that posting it publicly. So, currently I've no scrubs and have not received my money back and there's no communication from their team. Not recommended at all. I'll make sure to report them as well.
29 de julio de 2024
Opinión espontánea
Respuesta de ONCALL LONDON
Hi Ahmed,
Thank you for your feedback, and we apologise for the inconvenience you have experienced.
We understand how frustrating it can be to wait for a refund. Please be assured that our team is committed to resolving this for you. When items are returned, it typically takes a few days for them to arrive back at our fulfilment centre. Once received, the products are inspected to ensure they are in their original condition. This process, along with the refund transaction, usually takes 7-10 working days. In some cases, it may take up to 14 days.
I have checked our system and can confirm that your return has been processed. Your refund is currently being finalised, and you should see the amount credited to your account shortly.
We appreciate your patience and understanding. If you have any further questions or need additional assistance, please feel free to reach out to us directly.
Thank you for giving us the opportunity to make this right.
Best regards,
Chris
Customer Support Lead
ONCALL LONDON
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