One Pound Sweets Opiniones 

2491
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I buy off these every single month. I started with the 24 bags of £1 sweets for £20 but now I buy the the 4 kg bundle, 1kg of each; Pink, Blue, fizzy and jelly, so much variety, alot of sweets ive nev... Ver más

Valorada con 5 estrellas sobre 5

This was my first order with the company. I was a little apprehensive because of some negative reviews. However my experience was good. Delivery was as expected - after a few days. I was please... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Found some sweets I wanted. Ordered. Arrived damaged. Website says any issues to email us, and "within 24hrs one of our help team members will be in touch". Well, 9 days later, 2 emails to... Ver más

Valorada con 5 estrellas sobre 5

I bought Black Jacks and Fruit Salads. Many of those who bought these sweets from various other websites were complaining that they were well out of date. Others said they had a funny chemical taste.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de chucherías

Escrito por la empresa

Online sweet shop selling all the best retro sweets from the 60s, 70s, 80s, 90s, 00s as well as modern sweets too. All delivered in speedy time and almost everything is only £1 per pack.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 5% de las opiniones negativas

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3,6

Todas las opiniones

(2491)

22 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

Great company. I was notified as soon as the liquorice was back in stock. I ordered three bags on Wednesday and they arrived on Friday. Couldn’t be happier and neither could the recipient. Would definitely order from them again.

16 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks, Pip! We're thrilled you and the recipient enjoyed the liquorice. 😊 Speedy delivery and happy customers are what we strive for. Looking forward to your next order! 🛍️

Valorada con 5 estrellas sobre 5

Lovely sweets .

I made an order from One Pound Sweets and was delighted with the delivery time, the price and of course the sweets i received.
I'd definitely order from them again.
Many thanks.
5/5

10 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks, Nancy! We're thrilled you enjoyed everything, from delivery to the sweets. Looking forward to your next order! 🍬

Valorada con 5 estrellas sobre 5

Lovely good value

13 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks, Veronica! 😊 We're thrilled to hear you found our service to be of great value. If there's anything else we can do for you, just let us know!

Valorada con 5 estrellas sobre 5

Fast collection time

Fast collection time, pleasant, friendly,
Good price and quality

8 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks so much, HC! We’re thrilled you noticed our fast collection time and enjoyed the experience. Looking forward to serving you again soon! 😊

Valorada con 5 estrellas sobre 5

Delivered in good time

Delivered in good time, value for money, sweets delicious xx

11 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks for the sweet review, Cherry! 😊 We're thrilled you enjoyed the sweets and our speedy delivery. Enjoy your treats! 🥳

Valorada con 1 estrellas sobre 5

First time ordering from this company

First time ordering from this company. My order got lost through the courier. I had to email the company to see where my order was and then to be notified that it had been sent back to the company. I had to chase for a status and a refund and had a generic email saying “ once we receive your order back you will be refunded as per our refund policy

thanks”

Bad customer service and didn’t even try to rectify the situation. Only when I emailed again asking to be notified of when to get my refund did they respond.
Would not recommend this company at all. Terrible communication

7 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

your order was returned and you were refunded not sure what else we can do seeing as the delivery issue lies with the courier

Valorada con 5 estrellas sobre 5

Very good value and service

Easy to order, quick delivery, very good value for bulk

7 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks, Maxine! We're thrilled you found the process easy and the value just right. Enjoy your purchase, and we’re here if you need anything! 😊

Valorada con 4 estrellas sobre 5

Good quality

Delivered very quickly. Relatively cheap for delivery and products. Good quality of products. All nutritional information and allergens on packaging. No misconceptions that I noticed.

7 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks for your feedback, Olive! We're thrilled you found the quality good and appreciated our detailed labeling. If you need anything else, feel free to reach out. 😊

Valorada con 1 estrellas sobre 5

I never received my order.can you look…

I never received my order.can you look into this and get back to me.thanks

8 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

we dont have any orders from you. maybe send us an email if you have an issue rather than jumping on and leaving a negative review

Valorada con 1 estrellas sobre 5

Worst company I have dealt with -Avoid

Worst company I have dealt with, no customer service standards what do ever. Ordered 4 boxes if snaps for a party, and saw updates from Evri saying they had received parcel, but too big yi drliver in standard vehicle, they would keep me updated. Had to chase the company and told they had a problem with trailer and stick got damaged and should be with me in 72 hrs, however evri notified they delivered, and one pound sweets cancelled my order and dud not refund the delivery charges. I questioned this and response was you returned the order. I asked for a managers name and response was I am the owner and you won't get any further refund/response. Will never buy from thus supplier again...avoid them at all cost

In response to reply from company...it was returned by the carrier, due to being too big...not my problem but yours...so I paid for delivery of something that was never delivered to me... get my point.?? People will see the level if response I am getting from you reply. You made ni attempt to try and get it delivered to me!

2 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

we did NOT cancel your order. It was returned to us. as it was returned you were refunded for the items only and not postage as per our refund terms!

Valorada con 2 estrellas sobre 5

Although I ordered a box of sweets on…

Although I ordered a box of sweets on Monday 30 September as of 5 October they have not arrived. The tracking link is singularly unhelpful wih no details of an expected delivery date. The item was delivered on 7 October a week after it was ordered.

30 de septiembre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

your order has been delivered

Valorada con 4 estrellas sobre 5

Still waiting for my order to turn up

Took week for delivery Great price and selection

1 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Hi Phillip, thanks for your patience and kind words about our selection and pricing. 🚚 Delivery times can sometimes vary. If your order doesn't arrive soon, please don't hesitate to reach out to our customer service for help!

Valorada con 1 estrellas sobre 5

Hasn't arrived yet and cant get hold of…

Hasn't arrived yet and cant get hold of anyone to find out what is happening with this. This order is now urgent!!

4 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

We have a contact form on the website so pretty easy to contact us

If you have done this already we will have emailed you back already about delay with the courier.

Valorada con 1 estrellas sobre 5

BEWARE, AVOID!!!

BEWARE!!!
To say I'm very disappointed with their after sales service is an understatement.
I ordered X amount of sweets only for part of the order arriving.
I contacted them and they offered (although yet to receive)a partial refund.
This then made the order more expensive per item due to p+p costs remaining the same which I wasn't happy about and told them so.
They more or less said like it or lump it and we won't be offering you a refund or return postage costs. Very arrogant and unprofessional of a company that deals with the public.
I will never order from them again & will not recommend them to anyone.
Well done One Pound Sweets for being the worst dealings I've had with a company.
One only has to read the other reviews and their obnoxious replies, says it all.

......and your reply justifies my (and others) complaints.

30 de septiembre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Let's get things right.

You were missing a few items as we ran out of stock so you were refunded for these as normal.

For some reason you wanted extra money refunded as the *cost per product" was now higher.

The postage fee is fixed if you order 1 bag or 100 bags so we don't pro rata the refund including the postage fee.

So no idea why you thought we would do this as no store in the world would do this.

You are refunded for missing items only.

Refund was sent already and can take up to 7 days to process as we always stated in the email.

Valorada con 5 estrellas sobre 5

Smiths Snaps crisps…

I was looking for Smiths Snaps crisps and found this site with a very good deal and received delivery in good time! Will definitely order again!

4 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks, Noreen! So glad you found the Snaps crisps and enjoyed the delivery service. Can't wait to have you order again! 😄

Valorada con 1 estrellas sobre 5

Item not arrived

Item not arrived
Email not answered so if you do read these reviews please contact me with either a delivery date or a refund
Please don’t be rude
I received an email asking how you have done nothing else
As I am registered blind my emails are read out automatically
Obviously I can hear from the tone of the email you’re not happy bit neither am I . It is your choice to use Amazon delivery not mine so perhaps you could check with them

3 de octubre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

we have already emailed you back so maybe you want to check your email before leaving a negative review

Valorada con 2 estrellas sobre 5

Product different to image…

I bought some large gold coins in preparation for Christmas. I emailed to confirm the size of the coins, but was disappointed that when they arrived they are smaller than stated and the image is different to that used on the website. I contacted them to say I wished to return but was told I could but wouldn't be refunded for delivery costs, either to me or to return. As this was mis advertised, I believe they should have rectified this for me without cost.

27 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect shopping experience

This was my first order with the company. I was a little apprehensive because of some negative reviews. However my experience was good. Delivery was as expected - after a few days.
I was pleased with all the products ordered. The best before dates for the crisps were all November or December so I did not experience the problem of some reviewers.
I will order again without the same concerns.

24 de septiembre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks so much, Susan, for giving us a try! 😊 We're thrilled to hear you had a positive experience and look forward to serving you again soon.

Valorada con 5 estrellas sobre 5

Great service

Great service. Great value. Will certainly be buying more

28 de septiembre de 2024
Opinión espontánea
Logotipo de One Pound Sweets

Respuesta de One Pound Sweets

Thanks so much, Maria! We're thrilled you enjoyed our service and found great value. Can't wait to see you again! 😊

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