Online Carpets Opiniones 

I have used online carpets for many years now and they are always on time with their deliveries and their carpets are of good quality.

Great 1st purchase from samples through to delivery of carpet and underlay everything went well and carpet is as expected and at a great price! Will be ordering all my flooring from here from now on !

I placed an online order with Online Carpets two weeks ago, with a quoted delivery time of 2–5 working days. I was initially told my carpet would be delivered on Friday last week, only to receive what appeared to be an automated email saying the delivery van carrying my carpet had “broken down.”

I called immediately to ask whether the van was local so that my partner could potentially collect the carpet, but the response I received was extremely unconvincing. As a result, I had to reschedule my carpet fitter, who had been booked for the weekend.

I called again first thing on Monday to get another delivery date and was told it would be either Wednesday or Thursday. I subsequently received an email confirming delivery for Wednesday between 11:00am and 2:30pm, so I had to take another day off work to make sure I was home.

Then, at 9:30am on Wednesday morning—just hours before the scheduled delivery—I received another email, which again appeared to be a pre-written excuse, this time saying they had “forgot to put my carpet on the van.”

I immediately contacted customer service and explained that I had taken another day off work and needed the carpet because my fitter was booked for Thursday. Unfortunately, they were completely unhelpful and made no real attempt to resolve the situation. I was simply told that I would have to wait another 2–4 working days for a new delivery date.

The customer service and delivery service have been awful. After repeatedly rearranging work and my carpet fitter for deliveries that never happened, I completely lost faith in the company.

In the end, I had to go to a local carpet shop, purchase another carpet myself and cancel my entire order with Online Carpets.

From my experience, it was extremely difficult to have confidence that my carpet was actually available, given the repeated delivery excuses. I would strongly advise others to think carefully before ordering from this company.

Great prices, good quality, and excellent service 👍

Great flooring at affordable prices

Nothing less than a 5 ⭐️ review!
Great quality flooring at a great price. Had to contact customer service following delivery and they were super helpful, resolving the issue very efficiently.
Bedroom floors completed ✔️
Will defintely be ordering more for communal areas 👍

Fantastic every step of the process from a great choice in flooring very easy to order kept up to date with delivery . I have used online carpets before and will do so again

Wow the carpet is amazing I love it. Great service. Highly recommend

Great Stuff! Recommned

Easy ordering and got exactly what i needed from the online store. Even had 5m wide carpet. Delivered earlier than expected which was really needed. Tracking option really helped and the delivery driver helped to get the carpet and underlay right to my door.
Will happily use again

Sent samples quickly, then delivered my choice quickly.Good price and service!

Very fast delivery top quality carpet best price

The little problem ( no fault of online carpets ) I had was dealt with very quickly. Great service throughout. Would use again.

I can't fault this company on the professional way my floor coverings were packed and delivered. Thank you...

Great customer service, and the delivery was on time. The laminated floor will look great when finished. Very happy with everything..

Impressive customer service, value and quality. Very happy with the carpet and vinyl I purchased. I’ll certainly be buying from these guys again!

Good price great product delivered promptly

From ordering to delivery everything was great, really happy with the flooring we purchased

Excellent service, we have bought carpets from Online Carpets previously. Lovely carpets at a good price. Very helpful delivery driver. Ordered and received in good time. Will purchase again from Online Carpets.