LloydsPharmacy Online Doctor Opiniones 

16.430
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was happy I could have this consultation, the answer was very fast and I could travel for work knowing I’m already equipped with what I need. Prescription was ready quite quickly as well and I had a... Ver más

Valorada con 5 estrellas sobre 5

I have been using Lloyds online pharmacy for my weight loss journey on Mounjaro on and off since 2024. I have been supported by the clinicians all the way through. Any questions are usually answer... Ver más

Valorada con 1 estrellas sobre 5

Terrible complicated service do not supply you directly with medicine or things you require go to a second party no comeback no refund . Charge me or try to sell me more than I requested much higher p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was a simple process, and all I had to do was answer a few questions and give brief details about my symptoms. The doctor then emailed me to ask for more information, then it was approved and the m... Ver más

Información sobre la empresa

  1. Proveedor online de medicamentos por prescripción
  2. Clínica de Salud de la Mujer
  3. Farmacia online
  4. Farmacia
  5. Clínica para viajeros
  6. Servicio de adelgazamiento

Sobre LloydsPharmacy Online Doctor

Escrito por la empresa

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

16 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,3

Todas las opiniones

(16.430)

435 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I keep getting requests for reviews…

I keep getting requests for reviews when I’ve never been a customer of yours. Is this some sort of scam? Is your admin a bit bad and you get email addresses mixed up? Or are you tooting for business? Could you stop hassling me please.

It is pointless sending me anything on message as I cannot log in - I do not have an account. I assume that the customer whose information you are sending me might be miffed if they realise that you are sending it to someone else instead. I am not sure that this reflects well on your attitude to confidentiality - and would warn your customers about your apparent disregard to confidentiality.

6 de febrero de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Customer,

Thank you for your feedback. We’re sorry to hear that the review invitations have caused frustration.

Review requests are sent automatically following interactions with our service and are not sent at random. After reviewing our records, we can confirm that an account is registered, with the information provided, which explains why these invitations were issued.

We have contacted you via message on the account you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

 We appreciate that this may have come as a surprise and apologise for any inconvenience caused.

Kind regards,
LloydsPharmacy Online Doctor

Valorada con 2 estrellas sobre 5

Really not very happy with this…

Really not very happy with this supplier. I have had mounjaro pens from several pharmacies over the past 9 months but these have you jumping through far too many hoops. I applied from my PC but they want me to upload a live video via a mobile. Prerecorded and then uploaded to the website is not acceptable to them. I am in my 60's and only use a mobile for calls and texts and when I try log in on the mobile it does not allow me to log in with the same log in details as used on the PC! Now I'm being told to set up a second account after I have paid via the first! I suppose best I can hope for is a refund without having my card supplier get it back for me.
LLoyds Pharmacy, never again.

3 de febrero de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Customer,

Thank you for taking the time to leave us a review.   

We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.    

As soon as we hear back from you, we'll do everything we can to help.   

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Valorada con 1 estrellas sobre 5

Better online pharmacies available, don’t use these

Used them quite a few times without issue but never again after my last episode. They say they processed a refund to me which I never got and just keep stating they did. Going round in circles for a month now. I’ll just have to write this off and learn my lesson. Far better on-line pharmacies out there, don’t use them.

8 de enero de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Liam,

Thank you for taking the time to leave us a review.   

 We're sorry you've had a poor experience with us. As previously advised, a full refund has been successfully processed to the original payment method used. We have reached out to you directly via your account with further details and guidance on the next steps.

Kind regards,  
LloydsPharmacy Online Doctor

Valorada con 5 estrellas sobre 5

Your service was truly exceptional and…

Your service was truly exceptional and exceeded all expectations. The team was incredibly professional and efficient throughout the entire process. I was particularly impressed with the attention to detail and commitment to customer satisfaction. I would highly recommend your services to anyone seeking a reliable and outstanding experience.

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best money I have ever spent- Highly recommend the blood tests

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests to be done through Lloyds. I can honestly say it was the best money I have ever spent! The tests took 2 days to arrive, I followed the clear instructions provided, dropped the box with the bloods into a post office the same day, the next day I received a text to say that they had received the bloods back at the lab and had the results by the evening. The results were very clear and easy to read and provided me with all the answers to my suffering! I was advised to make an immediate appointment with my own doctor and the next steps I needed to take. I can't recommend this service enough and am very Grateful.

12 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t bother…..

I am wanting to go on injections for weight loss but change providers due to the cost it went up to so ended up having to have a break and start again.
Went through the numous questions they as, which is fine. They then took the money out of my account and asked me to do a video of myself getting on and of the scales and give I/d for myself. Which I ended up doing 6 times and each time it wouldn’t go through.
In the end I have had to ask for a refund as it wasn’t going to happen for me.
All afternoon I have been trying to do this. I haven’t got enough wrong with me to get it from the drs as I need a hip replacement. I understand they can just give this to anybody, they have to make checks but come on make it easier time wise to get.

23 de enero de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Yvonne,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again.

However all this was let down by very bad courier logistics.

15 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

When ordering a prescription of…

When ordering a prescription of contraceptives, I am not asking for an evaluation of my weight and BMI. If there are no specific concerns relating to me taking the medication, it does not need to be included. Very triggering. I am aware that I am fat. Thanks.

19 de enero de 2026
Opinión espontánea
Logotipo de LloydsPharmacy Online Doctor

Respuesta de LloydsPharmacy Online Doctor

Dear Twele,  

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

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