Onlinesecuritygates Opiniones 

52
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have bought several gates from Online Security Gates and the product and service is excellent. Mike is very helpful in providing advice and is very knowledgeable about the product. I would definit... Ver más

Valorada con 5 estrellas sobre 5

Just ordered some gates. Aside from very keen pricing, the customer service is exemplary. Mike worked with me for two days to ensure that the specification met the slightly unusual requirement. I a... Ver más

Valorada con 5 estrellas sobre 5

We are really happy with our new gates - secure, smart and easy to use. Mike seems to be permanently available, pleasant and helpful in discussing details and responding to emails. Gavin removed o... Ver más

Valorada con 5 estrellas sobre 5

Excellent gates. We love our new gates and they weren't particularly difficult to fit, if you're half decent at a bit of DIY and have the right tools. We had them fitted within a few hours and the... Ver más


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4,5

Excelente

TrustScore: 4.5 sobre 5

52 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(52)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Faultless

Faultless. A really great business to deal with.
Highly recommended, wish there were more like them.

19 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Many thanks

Many thanks to Mike and his team for the professionalism and patience with the works. First class service.

1 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service!

Bought a double gate, very straightforward, items arrived on time. Mike and the OSG team were super helpful with some issues we had with installation.

4 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Double and side gate purchase review

The whole process was very straight forward. I purchased double gates, side gate and associated posts and hardware etc. No installation, though this was offered and advice given as well.

Great quality products and Mike was very helpful pre and post purchase. Very prompt with responses.

Gates came very well packaged.

I was missing a hinge cover and this was very promptly sorted too.

All in all a very positive experience and would recommend to anyone.

28 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and product

I was looking for a while to find the right driveway gates and liked Onlinesecuritygates as they had some good feedback unlike others.
Mike promptly answered a couple of queries by phone and email. Delivery was just over two weeks from order and everything was spot on.
I've today hung the gates and am really pleased, everything seems excellent quality and I am sure ill be back again for matching pedestrian gates.

27 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A whole new level of customer service….

Had the gates for over two years now and they still look great apart from a small problem with the paint on the handle. Contacted the company and within hours Mike had sent out replacement handle. Sorted!!
This company really do take customer service to a whole new level - exemplary.
Thanks you.

18 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We are very happy with the new gates

We are very happy with the new gates. They really look the part! Gates were delivered on time. Greg, the fitter, made a first-class job of fitting the gates with no problems at all. We will definitely be recommending Online Security Gates.

30 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality gates, excellent service and customer support - Recommend 5*

We have ordered two gates with OSG after the council damaged our first one during street works. Mike and the team have been fully supportive and helpful throughout the process of replacing our gate. We love the product, looks great, easy to maintain and is secure - look forward to receiving our second order and having a functioning pedestrian gate again!

1 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We are really happy with our new gates…

We are really happy with our new gates - secure, smart and easy to use.
Mike seems to be permanently available, pleasant and helpful in discussing details and responding to emails. Gavin removed our collapsing wooden gates, dealt with the awkward site and fitted the new gates expertly. He is also very friendly and helpful.
We will be using Onlinesecuritygates again when we replace a side gate next year.
We recommend this company without reservation.

10 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Nice quality gates great service and…

Nice quality gates great service and price £2300 delivery also great.
Most annoyingly the installers are here the gate stop is not in with the kit. Extra hinges to cover floor mount are but no stop. Called Mike as installers are here . I think if I had ordered a stop he would have helped , when realised I hadn’t he just said 3-5 days . Pretty disgusted really as a small cheap item is going to delay the install . So make sure you order a stop if you need one . Most gates do.

16 de agosto de 2022
Opinión espontánea
Logotipo de Onlinesecuritygates

Respuesta de Onlinesecuritygates

We received your call at 16:02 to let us know the gate stop was missing. We checked your order and found you had not ordered a gate stop; therefore, your order was complete with nothing missing. You then became upset because you claimed it should be included because every gate needs one and you needed it for the install. You expected it to be part of the gate order. We state clearly what is included in your order at the point of ordering; we offer a hinge pack inclusive on ordering contemporary double swing gates. This includes 2 x floor mounted hinges and 4 x wall/post mounted hinges to give the option for the bottom fixings to be floor mounted or wall/post mounted, different installers like different hinge install methods. Without the hinge pack, all gates would not be able to be installed. This is very different to a gate stop which is considered an optional extra accessory that we do offer if required. It is the responsibility of the purchaser to order their required accessories for a project in a timely manner. No company offers a gate stop as a standard item inclusive of gates because lots of customers do not need a gate stop for their gates, each installation is different. If for example they are using manual gates and locking them with factory fitted locks or lockable drop bolts, a gate stop is rarely ever ordered. As for our offer to deliver the gate stop, we are at the mercy of the postal service and we do not want to give unrealistic dates as to how quickly a product can be delivered. Three days is realistic for worse case scenario, especially given we only received your call at 16:02.

Valorada con 5 estrellas sobre 5

Great Sevices

Great Sevices. Had a a miss coloured item and it was rectified immediately. Will definitely be using again. Excellent thank you Mike

25 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Elegant. Classy. Secure

It has been a full 2 years since I installed a couple of your metal gates. We are thoroughly delighted with them. They are elegant and attractive and as good as new. A classy addition to our 'estate'. Thank you.

1 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and product

Great service and product. One of our installers chipped the gates and the team at Online Secuirty Gates sent out an extra bit of paint straight away

26 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer support and the…

Excellent customer support and the products are great too. At one stage durng the installation of the gates we lost a hinge, Online Security Gates sent another at no cost and followed up to ensure that we received the additional hinge. Would highly recommend this company.

16 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from this company

Excellent service from this company. They talked me through exactly what I needed for the gate space. They were even able to support the engineer I had employed to fit the gate when he came across a hitch at my end. I am extremely happy withy my gates both function and appearance.

20 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love our new gate as my parents wanted…

Love our new gate as my parents wanted to build a wall and install a gate for access. Really happy with the overall finish and colour of the aluminium pedestrian gate. The builder that installed the gate likes it so much he is also going to order one for himself too. I highly recommend this company.

23 de julio de 2021
Opinión espontánea

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