Great people couldn’t do enough found them online ordered on Tuesday arrived Saturday was set up and running loving every minute of it
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Excellent, highly recommended. We enquired about our spa back on Black Friday, purchased in December and have a buy now, pay 12 months deal which won’t start until after installation. Despite numerous... Ver más
La empresa ha respondido
Had a warranty issue with a seven seater hot tub we purchased from Olnline Spas two years ago. Online Spas replaced it with a brand new identical tub. They also fitted a new insulated cover and r... Ver más
La empresa ha respondido
Really chuffed with my overall experience with Online spas! We have just got our Maldives hot tub delivered today! Miles and his colleague were absolutely terrific delivering and setting everything up... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Looking to buy a hot tub? Online Spas are one of the UKs favourite online Hot Tub company with over 1300 5 star reviews. With a huge selection of in stock Hot Tubs, you are guaranteed to find the perfect spa for you and your home. Our Hot Tubs are of the highest quality, with American parts to give the best possible performance and energy efficiency. The quality of our Hot Tubs is globally recognised, with our tubs installed at a number of high-end hotels and resorts including Westin Hotels & Resorts, Avari Dubai and Intercontinental Hotels & Resorts. From Hot Tubs with Loungers, Bluetooth Audio, LED Moodlighting and more amazing features through to the latest Swim Spas and accessories, we have everything here all under one roof. Online Spas deliver and install our range of spas all over the UK, however, our showroom us based here in Featherstone, Yorkshire. If you would to pay us a visit to view our range of spas in person before you buy please get in touch or just pop down, we love to meet our customers and help them find the perfect spa for their home.
Información de contacto
Unit 2a, Ardane Park, Phoenix Avenue, WF7 6EP, Featherstone , Reino Unido
- 0333 366 1229
- info@onlinespas.co.uk
- onlinespas.co.uk
4,7
Excelente
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service from start to finish
Great service from start to finish. Mickey in sales helped us choose the right tub, Nick helped pre install and the install team were fab. Post sales from Annie was great, lots of helpful advice. Even the MD took the time to call and offer advice !
2 de septiembre de 2022
Opinión espontánea
Respuesta de Online Spas
Hi Greg,
What a fab review! We love to hear from our wonderful customers and their feedback on how we did! We'll pass all your feedback to our team and make sure they see your lovely comments on them.
Thank you for choosing Online Spas.
Very fast installation of hot tub…
Very fast installation of hot tub fitters where very friendly and very helpful.
Fitters explained everything I need too know about the hottub and the chemicals I need too use.
I would recommend anyone too buy from onlinespa they where very friendly and helpful
18 de septiembre de 2022
Opinión espontánea
Respuesta de Online Spas
Hi Justin,
Thank you for your fantastic review! We're so pleased you're happy with your spa and our service.
Thank you for choosing Online Spas
Family love the new hot tub best 1 they…
Family love the new hot tub best 1 they have had ,very friendly staff from the first telephone call to them delivering it
7 de septiembre de 2022
Opinión espontánea
Respuesta de Online Spas
Hi Leeann,
Great to hear from you, we're always so excited to hear from our new customers. I'm so pleased everything has gone well and you're satisfied with our service. We always aim for the highest standards possible.
Thank you for choosing Online Spas.
Online Spas experience
Excellent service from the installers to customer services, we have an issue with a very small hole in our hot tub from the manufacturer not leaking but still should not be there, which is now going to be replaced instead of repaired, online spas have been brilliant throughout keeping in contact etc, would really recommend online spas to anyone.
22 de agosto de 2022
Respuesta de Online Spas
Hi Steve,
Good to hear from you! Thank you so much for your fantastic review! We love to hear from our fab customers and about their experiences.
We are sorry, once again, for the issue with your spa! But we are working as quickly as we can to get your new spa into your garden to get enjoying it as quickly as possible. We're pleased you're happy with the resolution, we only want the best for our customers and we want them all to see the highest of standards from our company.
Thank you for choosing Online Spas.
Don’t buy from here
Don’t buy from here, I bought a hot tub from here. They messed up the delivery date. I was promised a hamper from them as a good will gesture which a year down the line has never arrived. The headrests on the hot tub have started bubbling and peeling off. I have emailed them 8 times but never have I received a response from this company. Feel that since they received my money there not bothered.
Customer service is horrendous.
Don’t buy from here.
2 de septiembre de 2022
Respuesta de Online Spas
Hi Claire, head headrests are perishable, as over time chemicals will react with them.
If you are within warranty they we will send out new ones, if you are outside warranty you can buy new ones.
To receive a hamper you need to leave a review and it’s a been a year since you’ve had your hot tub and this is your first review. Thanks for letting us know all about the fantastic experience over the 12 months and the only review you can leave is this one. I’ll get someone to contact you regarding headrests next week.
Regards
Online Spas
Excellent service
Excellent service , hot tub was delivered in 2 days of ordering it, excellent delivery guys & helpful advice on how to maintain & run the tub , had no problems with the hot tub at all, very easy & simple to run, would definately recommend this company
2 de septiembre de 2022
Respuesta de Online Spas
Hi Carolyn
Thank you so much for your fantastic review. We appreciate you taking your time to leave us your feedback and let us know how your experience has gone, we strive for the best with our customers.
Thank you for choosing Online Spas.
Very professional service
Very professional service, our hot tub was delivered by Seb and Brian. They explained everything to detail and no dramas at all.
30 de agosto de 2022
Opinión espontánea
Respuesta de Online Spas
Good morning,
Thank you for your fab 5 star review! We really appreciate hearing from our wonderful customers who we always aim to strive to give the highest standard for! If you ever need us, give us a call and we'll be here to help.
Thank you for calling Online Spas.
Ordered filters for my California…
Ordered filters for my California hot-tub but found the website awkward to manoeuvre. The pictures don’t reflect the product you need so unsure whether to Eder or not
Pity really
18 de agosto de 2022
Respuesta de Online Spas
Hi Graham
We appreciate the feedback from our customers and will pass this on to the relevant department who can look into this for you.
Our website has been designed for the ease of use, our customers are able to use one dropdown menu to select their spa by the name, this is so it's easier. The filters sent out are the correct ones for the spa selected. If you need more help on this, please get in touch and we'll be happy to help.
Thank you for choosing Online Spas.
A* service and installation
Had my Maldives hot tub delivered and installed today, lovely luxury hot tub. Very friendly and helpful lads, answered all my questions and explained everything to me with superb demo. Thank you, can't wait to try it out now. Would definately recommend online spas.
25 de agosto de 2022
Opinión espontánea
Respuesta de Online Spas
Good morning,
Thank you for your lovely review! As a team we always appreciate our customers taking their time to give us feedback and let us know where we went right and where we can improve.
Thank you for choosing Online Spas.
Very professional service and sent out…
Very professional service and sent out stock items promptly. Out of stock items were put on hold and dispatched when available without any further chasing required.
Wonderful service.
22 de agosto de 2022
Respuesta de Online Spas
Hi James,
Thank you for your lovely review, I'm glad we've done well for your order and that you received it as soon as possible.
Thank you for choosing Online Spas.
I found On Line Spa excellent company…
I found On Line Spa excellent company to deal with ..
Staff are all friendly and helpful ..
The gentleman who came to fit the spa was wonderful..explained everything I needed to know ..
Was clean and efficient in fitting the spa ..
I absolutely love the spa ..
I would highly recommend this company to anyone looking to get a jacuzzi
22 de agosto de 2022
Opinión espontánea
Respuesta de Online Spas
Good afternoon
What a wonderful review! We love when our customers let us know how everything went and we're especially pleased when it all goes great!
Thank you for choosing Online Spas.
This is a professional company was…
This is a professional company was surprised by the turnaround from ordering to installation took two days nothing too much trouble as i changed the model at the last minute. Installation was excellent miles the installer was knowledgeable and very helpful to a first time hot tubber, wouldn’t hesitate to recommend online spas Thanks Phil
12 de agosto de 2022
Opinión espontánea
Respuesta de Online Spas
Hi Philip,
Thank you so much for your fantastic review, we always appreciate our customers feedback and we're happy you got your spa quickly so you could enjoy it right away.
Thank you for choosing Online Spas.
I was so impressed with this company.
I was so impressed with this company.
Mad ethe initial enquiry on Tuesday just gone, passed the credit check Tuesday evening took delivery on Thursday.
Seb and Chris were very professional, extreamly helpful, tidy and gave us some good tips on how to get the best out of our Hot tub. Iwould highly recommend this company
8 de agosto de 2022
Respuesta de Online Spas
Hi Gavin!
Thank you so much for such an amazing review! We always aim to please so we're so glad we managed to impress you! Our team work hard to strive to give our customers the best experience possible while we bring competitively priced luxury to your own back garden! Thank you for recommending us. Happy Spa-ing!
Thank you for choosing Online Spas.
Great experience from start to finish
Great experience from start to finish. I had to put my delivery off for quite a while, due to personal reasons. Online spat was very understanding and kept hold of my hot tub until I was ready for it. The men that delivered it was great, professional, polite and explained everything that I needed to know about my hot tub. Can’t fault online spat. They was great from start to finish.
5 de agosto de 2022
Respuesta de Online Spas
Good afternoon
Thank you so much for your lovely review, we love to see our customers happy with their experiences and their spa. Glad you've got your spa now and are able to enjoy it! Happy Spa-ing!
Thank you for choosing Online Spas.
Respuesta de Online Spas
Hi Chloe
Thank you so much for your wonderful review, we always love to hear from a happy customer!
Thank you for choosing Online Spas.
St Lucia hot tub
Delivered to exactly where I wanted and set up and installed quickly. Gave a detailed demonstration of how to run it and how to maintain it
5 de agosto de 2022
Respuesta de Online Spas
Hi Ryan
Thank you so much for your fantastic review! We're so pleased you love your St Lucia!
Thank you for choosing Online Spas.
hi there
hi there
i was so pleased with the quality of the hot tub and how quick it got delivered im over the moon with the hot tub my family are using it every night
thank you
4 de agosto de 2022
Opinión espontánea
Respuesta de Online Spas
Hi Tim
Thank you for your wonderful review, I'm so glad you're loving your spa and your family are getting lots of use out of it! If you need us in the future, remember we're always here to help. Happy Spa-ing!
Thank you for choosing Online Spas.
AVOID AT ALL COSTS .From the hard sell…
AVOID AT ALL COSTS .From the hard sell i was suspicious and should have trusted my gut feeling. Such a luxury expense needs thorough research which we did. We also reviewed the feedback and thought this was too harsh to be true. Im a honest person and expect an honest service ,sadly this company know only too well they dont share the same values. By all means Online send a automated response and try to cool me into a response, unlike you i will answer the phone ,deliver on my promises and not hide away under automated call routing and people who frankly do not care about your business, just a bottom line number. You are a credit to the industry...
3 de agosto de 2022
Opinión espontánea
Respuesta de Online Spas
Hi Paul,
I'm sorry about the issues you've faced with your spa, as we explained to you on the phone this morning, we will be out as soon as possible to rectify them.
Yesterday we had a full system shutdown in our administration office due to technical faults our of our control, we understand this is frustrating to our customers but it's extremely rare anything like this happens. As you got in touch with us only yesterday for the first time, this is why our team was delayed by a day in contacting you. Our calls did divert through to our sales team who took down your details and sent them to us this morning as soon as we were able to get back onto the system, I'm sure you can appreciate we did this as soon as we possibly could.
In the past when you've had issues we did our best to ensure we got those rectified and apologised when they did occur, we took your feedback on and made sure everything was to your satisfaction. I'm sorry you feel like we've let you down on this occasion, however we are working to sort your issues out as quick as possible again.
5,star service
Recently purchased a hot tub from online spas took less than week to get installed staff was very freindly and helpful and fitterxremoved all packaging and took it away with them Highley recommend
29 de julio de 2022
Opinión espontánea
Respuesta de Online Spas
Hi Jason
Thank you so much for leaving us your feedback, we always love to hear from a happy customer!
Thank you for choosing Online Spas.
1st class
Fantastic from my first conversation with yourself to being delivered and installed can't thank u enough very happy 😊
29 de julio de 2022
Respuesta de Online Spas
Hi Caroline
Thank you so much for your lovely review, we're always pleased to hear from a satisfied customer. Happy Spa-ing!
Thank you for choosing Online Spas.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.