Open Road Access Opiniones 

126
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent staff, helpful at all stages from determining best vehicle option to delivery and collection. All ran smoothly and our wheelchair bound cousin was able to come to Norfolk and enjoy a holiday... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Overall a great experience hiring a wheelchair accessible vehicle from open road access. booking process was simple and direct emails from the friendly staff making sure we had everything in place.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The ORA team are amazing, this is the second time we’ve hired a WAV from them and we’ll definitely do so again. The staff are extremely helpful, friendly and professional, they respond to emails promp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The knowledge and support we received were brilliant. They made a potentially stressful time very simple and from the moment we first spoke to Jade to the time they collected the car after use they we... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de arrendamiento de automóviles

Escrito por la empresa

ORA was designed with wheelchair users for wheelchair users. We provide wheelchair accessible vehicle rental from one day to one year, and we offer a fully flexible, personalised service to help get you out on the open road.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

126 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(126)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Anna

The Service was great from every member of staff we dealt with. Jade in the office was very helpful with everything,as was the drop off driver and pick up driver. The vehicle was immaculate, easy to drive and very comfortable. The price of the hire included delivery and pickup service.
I would definitely recommend open road access if you need to hire a wheelchair accessible vehicle.

10 de noviembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Anna,

Thank you for completing a 5-star review and for your recommendation of our service. We are thrilled to learn that you very happy with Jade and the rest of the team's service. We will take this opportunity to share this with them.

Kind regards,

Will
Customer Experience Team

Valorada con 5 estrellas sobre 5

Great communication

Great communication, on time very happy.
Graeme was a pleasure and very knowledgeable, thanks.

1 de noviembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Good morning,

Thank you for sharing your customer experience with us. We are very happy to learn that you found our communication to be great. We will be sure to pass your thanks on to Graeme.

Kind regards,

Will
Customer Experience Team

Valorada con 5 estrellas sobre 5

I was looking for a minivan to take us…

I was looking for a minivan to take us on holiday,, I have a disabled daughter in a wheelchair ,,, the mini bus we got was perfect for our needs ,, with easy access at the rear for my daughter and plenty of room for the luggage and passengers. Sunny our rep explained everything and even went over some things again,, the company explained all that would happen at each stage from drop off to collecting well done to a great company

7 de octubre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Good morning,

We really appreciate you writing a review about our service. It is fantastic to hear the vehicle was perfect for your needs. We will take this opportunity to share your comments with Sunny and the team.

Kind regards,

Will
Customer Experience Team

Valorada con 5 estrellas sobre 5

Graeme has brought our hire car to us…

Graeme has brought our hire car to us through ORA and my experience was very good. He went through everything thoroughly and I am happy that I know how to use the vehicle with confidence.

21 de octubre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Good morning,

Thank you for taking the time to leave a review. It is great to hear that you had a very good experience and that Graeme was thorough in his handover. We shall forward on your feedback.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

Great service from start to finisho finish

Great service from start to finish. Friendy informative delivery, having never used a WAV before, highly recommended this company

16 de octubre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Janet,

Thank you for taking the time to leave a review. We are delighted to read that you found the service you received to be great from start to finish and that you would highly recommend us.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

FABULOUS company

We are so happy to have found this company . From the initial enquiry to the delivering of the superb car everything was perfect. The car itself was fabulous easy to drive lots of space and the collection of it was as planned Brilliant

9 de septiembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Irene,

Thank you for writing a 5-star review. We are thrilled to hear that you are so happy to have found our service and that you found everything to be perfect.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

Once again we hired a vehicle from ora…

Once again we hired a vehicle from ora and from start with Jade the order was spot on exactly what we wanted and to the driver Tom Parker the whole delivery went perfect showing us how it all worked he was on time and went over and above to ensure I was happy with the vehicle will not hesitate to use your company again

5 de octubre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Paul,

Thank you for leaving a review. We are delighted to read that we were able to provide you with a vehicle that was exactly what you wanted. It is also great to hear that Tom went above and beyond to ensure you were happy with the vehicle. We look forward to hearing from you in the future.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

great service from first contact to…

great service from first contact to last wav vehicle supplied for holiday with family with one wheelchair user perfect for all our needs thank you all at open road access i would use again without hesitation

21 de septiembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Terry,

We really appreciate you completing a review. It is brilliant to learn that the vehicle was perfect for you whilst you were on holiday.

Kind regards,

Will
Customer Experience Team

Valorada con 5 estrellas sobre 5

We needed a replacement wheel chair…

We needed a replacement wheel chair accessible vehicle for my son as his was in for urgent repairs. ORA were quick to source an a vehicle and had it delivered within 48 hours. When we needed the hire extended they sorted that and I have been very happy with the service given. Will use again and will happily recommend them to friends and family

27 de septiembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Paul,

Thank you for your 5-star review. We are thrilled to learn that you would recommend our service and use ORA again.

Kind regards,

Will
Customer Experience Team

Valorada con 5 estrellas sobre 5

Absolutely outstanding service from…

Absolutely outstanding service from ORA. Helpful and friendly staff on the telephone, with excellent communication.
I needed a WAV for my mum to attend my dads funeral and the whole process from booking to delivery/collection was effortless. Very reasonable rates of hire and have already recommended them to friends.
Thank you ORA for your excellent customer service during a very difficult time.

22 de septiembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Joanne,

Thank you for taking the time to write a review. We are delighted to learn that you found your service from ORA to be outstanding and that our team demonstrated helpful and friendly customer service. We are happy that we made this experience an effortless one under the circumstances.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

What a great company!

What a great company!
I needed a car to get my Mum to my Dad's funeral. They exceeded my expectations at every stage. They were courteous and patient over the phone, explaining about the various cars on offer. I received ETA notifications the day before delivery from the driver, NAZ, who on the day explained how to safely use the wheel chair ramp. Like the head office staff, he was so helpful, polite, and patient. I honestly couldn't recommend them more. Even the Funeral Directors wanted their details it seems so hard to find a company that provides a service like them.

Oh, and the price was so reasonable too - I honestly wonder how they can provide this level of service at the price they charge.

Brilliant!

Thank you ever so much. The day went smoothly in no small part thanks to you.

15 de septiembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Good morning,

Thank you for writing a review. We are so glad we were able to assist your mum and yourself on this occasion. It is great to hear that our teams in head office and on the road were helpful, polite and patient - We shall pass on your feedback.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

Definitely an accessible open road!

Open Road Access definitely saved the day! After hitting multiple barriers due to accessible vehicles for my wheelchair bound uncle to attend my wedding - the idea of hiring a WAV came to mind. After a quick google search, along came Open Road Access. From first contact they were ever so helpful! Speedy, prompt replies including as much detail as they could in order to reduce the amount of back and forth needed and within a day or so the vehicle was booked for me! (I suspect they’d be much quicker had I phoned instead of insisting on email but I was at work!).
The wedding day came and my day was made when the WAV arrived, well inside the time frame I had requested and in a very high standard too. Returning the vehicle was just as easy and overall I was overwhelmed with how straight forward the whole transaction was! I would definitely recommend them to anyone facing the same struggles as we were - we’re even considering a longer term higher to take my uncle away for a few days. Thank you so much to Open Road Access for definitely making the open road accessible for my uncle and those in similar situations!

8 de septiembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Alyce,

Thank you for taking the time to leave a 5-star review. We are delighted to hear that we were able to save the day and provide you with a speedy service, and are so pleased we could assist in getting your uncle to your wedding.
Congratulations, and we look forward to hearing from you in the near future.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. Competitive price, good communication. Car was delivered clean and in perfect condition. Andy who dropped off and collected the vehicle was very friendly and knowledgeable. Would definitely recommend this company.

20 de septiembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Sarah,

We really appreciate you leaving a review about our service. It is fantastic to learn that you have had great customer experience with us. We will be sure to share your feedback with Andy.

Kind regards,

Will
Customer Experience Team

Valorada con 5 estrellas sobre 5

Perfect WAV car hire

From finding this company via Google search, to handing back the hire vehicle to Ferg its been a pleasure dealing with them. No hidden costs, very well priced in line with normal vehicle hire. All the team members are very good communicators which is so important in today's environment. Andy who dropped the car off was very charming he even brought in a package left at our front gate by Amazon. I very much recommend this company and already have passed on the details to clergyman at a funeral I attended yesterday.

8 de septiembre de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Adrian,

Thank you for providing a 5-star review. We are delighted to hear that you have found our service a pleasure to deal with and our teams to be charming and good communicators.

Kind regards,

Abbi
Customer Experience Team

Valorada con 5 estrellas sobre 5

It’s the first time I have had to hire…

It’s the first time I have had to hire such a vehicle and I can’t thank your assistants polly and jade enough for the way they helped me out give them a big thank you from me I will certainly hire from you again and I would also like to thank your drivers especially Andy Stubbs for all his help explaining the set up for my wife’s wheelchair x

31 de agosto de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Mrs Cook,

We are delighted that your experience with ORA was so positive, and your feedback is greatly appreciated. We will pass on your lovely comments to Polly, Jade and Andy.

Kind Regards

Penny
Customer Experience Team

Valorada con 5 estrellas sobre 5

We needed a wheelchair access car to…

We needed a wheelchair access car to enable my dad to attend a funeral. ORA were extremely helpful and managed to get us a car at short notice to suit our needs, which took the pressure from us at a difficult time. The staff were friendly , helpful and went to great lengths to get us what we needed. A fast reliable company and reasonably priced . Would highly recommend.

29 de agosto de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Angela,

Thank you for your lovely comments and feedback. We will be sure to share this with our team. We are so glad we were able to help you and your dad during this difficult time.

Kind Regards

Penny
Customer Experience Team

Valorada con 5 estrellas sobre 5

Top class

We found open road access very helpful indeed, we needed a wheelchair accessible vehicle to get to hospital. open road delivered. top marks

3 de junio de 2023
Opinión espontánea
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Respuesta de Open Road Access

Dear Mr Brown,

Thank you for writing a review about us. We are delighted to read that you had a 5-star customer experience with us.

Kind regards,

Will
Customer Experience Team

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