I have a pair of Opticron binoculars which needed repair. I contacted the company's service department and they were very helpful from start to finish. They have done a great job on them & even reduc... Ver más
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Consulta las opiniones de los clientes
My experience with this company started when I called to ask a question regarding a product. I spoke to Pete Gamby who was friendly, really helpful and very knowledgeable. The product is very good... Ver más
Opticron Service and repairs were excellent. Our binoculars came back like new. Quick, efficient and very helpful. Probably the best service we have had. We've been using Opticron binoculars for abou... Ver más
I needed to replace an old pair of Opticron 8x32 WP DWCF.GA binoculars which recently got damaged, and are no longer made. These new ones, labelled Discovery 8x32 WA ED are even better. Wider field... Ver más
Información sobre la empresa
Escrito por la empresa
Opticron has been supplying binoculars, scopes and other optical products for birdwatchers and other wildlife enthusiasts for more than 50 years. It prides itself on offering a value for money product backed with industry-leading pre- and post-sales support. Products are designed and engineered in partnership with a small number of Japan’s elite optical manufacturers.
Información de contacto
Unit 21 Titan Court Laporte Way, LU4 8EF, Luton, Reino Unido
- 01582 726 522
- sales@opticron.co.uk
- opticron.co.uk
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Excellence to be expected.
Fast accurate descriptions and no non sensical questions during check out, payment simple and secure. Delivery fast using currier which is un-usual as the couriers tend to be SLOW and un-safe delivery agents. Nice product a little bulky but once you set the eyes correct then plain sailing.
Great service
Great service both on the phone and fast delivery. I’m very happy with my new scope and eyepiece, Thank you.
Great product, even better customer service
Approximately two years ago, I purchased a pair of Opticron binoculars. They weren't cheap, nor ridiculously expensive. They were quality, good value and performed well. Overall, I was really pleased with my purchase.
I was at the Global Bird Fair 2026 and had my binoculars with me, during use, the focus wheel had become a little tight, not a huge deal, but it did distract slightly from ease of use. I happened across the Opticron stand at the fair and thought I'd see if there was anything that could be done.
The Opticron rep (I think his name was Pete) said it might be difficult to do something at the fair, but to leave them with hime for 20 mins and he'd have a look. Upon my return Pete said unfortunately they would need to be sent to the Opticron workshop for the Technicians to resolve the issue. I was then suprised when he offered to take the binoculars with him, get them to the workshop and back to me in ~10 days.
I was gobsmacked, he said he didn't need any paperwork as he knew where I had bought the product from and confirmed the warranty status through the serial number. He just took control of the situation and absolved me of doing *any* work whatsoever! Not only that, he was an absolute delight to deal with.
I went for a bit of advice and ended up having one of the best customer services experiences in my 70 years.
Thanks to Opticron (especially Pete). I judge companies and manufacturers by how they deal with problems - Opticron passed with flying colours!
Would I recommend them? Absolutely.
Would I buy from them again? Definately.
I was really impressed that I had…
I was really impressed that I had ordered my binoculars and they arrived the next day, meaning I was able to put them straight to use for some birding walks I had over the next few days after.
Bit disappointed
It wasn't the replacement eye piece cap that I was expecting, not the one in the photo on the website and not the same as the original one, it fits just about but wasn't the stretchy rubber one like the original cap.

Respuesta de Opticron
Purchased my second pair of Opticron…
Purchased my second pair of Opticron binoculars for my partner so she can use them on our trip to South Africa. Service was good and communication was good. They arrived very quickly.
A wide range of optical devices for a good price
Optical devices that I always find interesting and affordable. Especially the long-eye relief models (for spectacle wearer) which are often little similar with ther other brands, but especially in that regard stand out. Very fast delivery and well packed too. (Within 6 1/2 days, including weekends, from England to Switzerland!).
Opticron have been very helpful with my…
Opticron have been very helpful with my requests
The binocular lens caps I’d bought…
The binocular lens caps I’d bought proved to be the wrong size and a replacement was quickly and helpfully provided.
Speedy response to my enquiries about…
Speedy response to my enquiries about binocular accessories.
Opticron products great, but downside see review
Opticron products great, ordering from them direct great. The downside is the way they send things out, items of optical quality sent very loosely packed in padded envelope.
Quick response to my email
Quick response to my email. Product arrived a couple of days later.
Good service.
Ordered this product and it arrived on time. Good quality , good value.
Thank you for the binocular
Thank you for the binocular.
It is really excelent, so light. I can see all what l want very sharp and bright
Can't get better for the price.
Quality, price point. Easy and quickness of service.
Easy to use website, Excellent quality & quick delivery
Easy to use website, very quick delivery with 100% quality products. Very happy customer ☺️
The adapter came within a few days
The adapter came within a few days, nice, quick delivery. The tripod adapter, is well made, sturdy, and takes my heavier binoculars very well! ......a far better one than the standard model. For the price, it's a very good adapter!👍... Happy with my purchase!👍
Delivered earlier than I thought
Delivered earlier than I thought. Cover fitted perfectly
Delivered promptly with no fuss and the…
Delivered promptly with no fuss and the product is excellent
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