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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have a pair of Opticron binoculars which needed repair. I contacted the company's service department and they were very helpful from start to finish. They have done a great job on them & even reduc... Ver más

Valorada con 5 estrellas sobre 5

My experience with this company started when I called to ask a question regarding a product. I spoke to Pete Gamby who was friendly, really helpful and very knowledgeable. The product is very good... Ver más

Valorada con 5 estrellas sobre 5

Opticron Service and repairs were excellent. Our binoculars came back like new. Quick, efficient and very helpful. Probably the best service we have had. We've been using Opticron binoculars for abou... Ver más

Valorada con 5 estrellas sobre 5

I needed to replace an old pair of Opticron 8x32 WP DWCF.GA binoculars which recently got damaged, and are no longer made. These new ones, labelled Discovery 8x32 WA ED are even better. Wider field... Ver más

Información sobre la empresa

  1. Tienda de binoculares

Escrito por la empresa

Opticron has been supplying binoculars, scopes and other optical products for birdwatchers and other wildlife enthusiasts for more than 50 years. It prides itself on offering a value for money product backed with industry-leading pre- and post-sales support. Products are designed and engineered in partnership with a small number of Japan’s elite optical manufacturers.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

684 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(684)

70 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellence to be expected.

Fast accurate descriptions and no non sensical questions during check out, payment simple and secure. Delivery fast using currier which is un-usual as the couriers tend to be SLOW and un-safe delivery agents. Nice product a little bulky but once you set the eyes correct then plain sailing.

27 de julio de 2026
Valorada con 5 estrellas sobre 5

Great product, even better customer service

Approximately two years ago, I purchased a pair of Opticron binoculars. They weren't cheap, nor ridiculously expensive. They were quality, good value and performed well. Overall, I was really pleased with my purchase.

I was at the Global Bird Fair 2026 and had my binoculars with me, during use, the focus wheel had become a little tight, not a huge deal, but it did distract slightly from ease of use. I happened across the Opticron stand at the fair and thought I'd see if there was anything that could be done.

The Opticron rep (I think his name was Pete) said it might be difficult to do something at the fair, but to leave them with hime for 20 mins and he'd have a look. Upon my return Pete said unfortunately they would need to be sent to the Opticron workshop for the Technicians to resolve the issue. I was then suprised when he offered to take the binoculars with him, get them to the workshop and back to me in ~10 days.

I was gobsmacked, he said he didn't need any paperwork as he knew where I had bought the product from and confirmed the warranty status through the serial number. He just took control of the situation and absolved me of doing *any* work whatsoever! Not only that, he was an absolute delight to deal with.

I went for a bit of advice and ended up having one of the best customer services experiences in my 70 years.

Thanks to Opticron (especially Pete). I judge companies and manufacturers by how they deal with problems - Opticron passed with flying colours!

Would I recommend them? Absolutely.

Would I buy from them again? Definately.

12 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bit disappointed

It wasn't the replacement eye piece cap that I was expecting, not the one in the photo on the website and not the same as the original one, it fits just about but wasn't the stretchy rubber one like the original cap.

1 de julio de 2026
Logotipo de Opticron

Respuesta de Opticron

Dear Mr Mee - first, please accept our apologies - you were sent an incorrect item and as you point out, not the one you ordered. We have arranged to send the correct item to you. This happened due to a misunderstanding by our warehouse team - appropriate training has taken place to try to ensure this doesn't happen in future. Thanks for ordering from us. Best, Pete

Valorada con 5 estrellas sobre 5

A wide range of optical devices for a good price

Optical devices that I always find interesting and affordable. Especially the long-eye relief models (for spectacle wearer) which are often little similar with ther other brands, but especially in that regard stand out. Very fast delivery and well packed too. (Within 6 1/2 days, including weekends, from England to Switzerland!).

25 de junio de 2026
Valorada con 5 estrellas sobre 5

The adapter came within a few days

The adapter came within a few days, nice, quick delivery. The tripod adapter, is well made, sturdy, and takes my heavier binoculars very well! ......a far better one than the standard model. For the price, it's a very good adapter!👍... Happy with my purchase!👍

6 de mayo de 2026

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