Optimum Nutrition UK Opiniones 

215
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delivery was next day an products are outstanding. The only protein I’ve been able to digest within 10-15 minutes of training window without digestion issues. Would highly recommend this product for... Ver más

Valorada con 1 estrellas sobre 5

Received a partial delivery from DPD with item missing from my order. After sending an email reply saying they were checking with logistics partner, support has completely stopped responding to any fo... Ver más

Valorada con 5 estrellas sobre 5

I don’t usually leave reviews. However, from someone who has constant gut issues, this is the only whey I’ve found (so far) which is the easiest on my stomach. Even whey isolate from USN etc hits my s... Ver más

Valorada con 5 estrellas sobre 5

Always great products and delivered very quickly. I would not hesitate to use Optimum and will continue to do so!

Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. también en la categoría
  3. Servicio de fitness y nutrición
  4. Tienda de nutrición deportiva

Escrito por la empresa

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

215 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(215)

214 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fast shipping to Greece,and it was…

Fast shipping to Greece,and it was unbelievable how peanut butter protein powder could fit in a protein powder,and off course the quality of optimum nutrition

1 de septiembre de 2026
Opinión espontánea
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Respuesta de Optimum Nutrition UK

Hi Dimitris,

We're so glad to hear you enjoyed the fast shipping and were pleasantly surprised by the peanut butter protein powder's quality!

We appreciate your positive feedback.

Valorada con 5 estrellas sobre 5

Swift delivery

Swift delivery

28 de agosto de 2026
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Respuesta de Optimum Nutrition UK

Hi,

Your support means a lot to us, and we're grateful that you took the time to share your feedback.

Valorada con 5 estrellas sobre 5

Excellent as expected

Excellent as expected

4 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi David,

Your support means a lot to us, and we're grateful that you took the time to share your feedback.

Valorada con 5 estrellas sobre 5

Love this product

Love this product! Does exactly what it says on the packet. Excellent value for money and reapy fast delivery. Will 100% use again

4 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi Carrie,

We're so happy to hear you love our product and found our delivery fast! We truly appreciate your kind words and look forward to serving you again.

Valorada con 1 estrellas sobre 5

Protein powder was like watered down…

Protein powder was like watered down hot chocolate

4 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi David,

Thank you for your feedback.

If the shake tasted too thin or watery, we would suggest trying it with less liquid than recommended, as this can help create a thicker and richer texture. You can also experiment with adjusting the amount of water or milk to suit your personal preference.

If you would like further advice on preparation or believe there may be an issue with the product, please don't hesitate to reach out to our Customer Support team, and we'll be happy to assist.

Valorada con 1 estrellas sobre 5

Been waiting a week for my product

Been waiting a week for my product
Not replying to my emails, unable to get hold of DPD couriers

1 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi David,

Thank you for your feedback. We're sorry to hear about the difficulty you've experienced getting updates on your order.

We're pleased to see that you've been in contact with our Customer Support team. An investigation has been opened with our logistics partner so that we can determine what has happened with the delivery and provide the appropriate resolution.

Please rest assured that our team is actively monitoring the case and will continue working to resolve this matter for you as quickly as possible.

Valorada con 5 estrellas sobre 5

Fast free delivery

Fast free delivery, good product

3 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi,

Thank you for your kind words and wonderful feedback - we truly appreciate it:)

Your support means the world to us, and we're absolutely here for you whenever you need us!

Valorada con 2 estrellas sobre 5

A Priced out loyal customer

Been a customer for over 20 years - brilliant product BUT... SO far out pricewise now. Why can I obtain this in Holland for £73 per 2kg pack and in the UK it is an incredible and unsatisfactory £98!? Such a sad former customer....

10 de septiembre de 2026
Opinión espontánea
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Respuesta de Optimum Nutrition UK

Hi Chi,

Thank you for your loyalty over the past 20 years.

We understand your feedback, and apologize for this matter. Pricing can be influenced by a range of factors, which may result in different prices across regions.

We truly value your feedback and will share your comments with the relevant team.

Thank you again for taking the time to share your experience:)

Valorada con 1 estrellas sobre 5

£150 product damaged and not safe to…

£150 product damaged and not safe to consume, ignored by support, live chat doesn’t work.

offered 15% off if i order a replacement 😂

EDIT: I replied to their email two days ago and they never replied so just shows they have made up a reply on here to save face.

3 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi Daniel,

Thank you for sharing your feedback.

The damage shown in the photo you previously provided is extremely unusual, and because this concerns a consumable product, it should be examined by our Quality Team. To allow us to investigate properly and resolve the issue, we previously offered to arrange a return label so that the product could be returned, inspected, and refunded.
At this time, we have not yet received confirmation from you that you would like to proceed with the return process. If you wish to move forward, please contact our Customer Support Team and we will be happy to provide the return label and assist further.

We remain committed to resolving the matter as quickly as possible once we receive confirmation that you would like to proceed with the return.

Valorada con 5 estrellas sobre 5

Good price and fast postage.

Good price and fast postage.

2 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi Camron,

Thank you for your kind words and wonderful feedback - we truly appreciate it:)

Your support means the world to us, and we're absolutely here for you whenever you need us!

Valorada con 5 estrellas sobre 5

Taste is great

Taste is great, simply great (double choc); no digestion issues at all; good pack design

2 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi Max,

Thank you for your kind words and wonderful feedback - we truly appreciate it:)

Your support means the world to us, and we're absolutely here for you whenever you need us!

Valorada con 1 estrellas sobre 5

My order has still not arrived

My order has still not arrived. The tracking links do not work and the email I sent to ask/ clarify where it is has not been answered.

29 de agosto de 2026
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Respuesta de Optimum Nutrition UK

Hello A.W,

Thank you for your message, and we're truly sorry for the inconvenience.

We're pleased to see that you have now been in contact with our Customer Support team. Our agents are currently assisting you and will work with you to resolve this matter as quickly as possible.

We apologize for the delay in communication and appreciate your patience while the issue is being reviewed.

Valorada con 5 estrellas sobre 5

Great products and always very fast delivery

Great products and always very fast delivery. I order the ON monthly 👍🏻👍🏻👍🏻💪🏼💪🏼💪🏼

24 de agosto de 2026
Opinión espontánea
Logotipo de Optimum Nutrition UK

Respuesta de Optimum Nutrition UK

Hi Ryan,

Thank you for your kind words and wonderful feedback - we truly appreciate it:)

Your support means the world to us, and we're absolutely here for you whenever you need us!

Valorada con 5 estrellas sobre 5

Doesn’t get any better quality or…

Doesn’t get any better quality or service, heavy on the emails though, had to unsubscribe within a couple days I had a bunch of emails, a reminder would’ve done say 30 or 60 days after receiving my nutrient's. Otherwise buy with confidence been using optimum nutrition for a while, if I wanna cut in or bulk or maintain they do the job perfectly

1 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi FJM,

Thank you for your kind words and wonderful feedback - we truly appreciate it:)

Your support means the world to us, and we're absolutely here for you whenever you need us!

Valorada con 1 estrellas sobre 5

I’m giving one star

I’m giving one star, which I genuinely feel bad about, as the service was good up until the purchase. However, I’ve had to chase several times for a return label, and the customer service since then has been really disappointing. I expected much better support when trying to arrange a return.
Hopefully, I won’t have to chase them again for my refund.

1 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi Nital,

Thank you for your feedback, and we sincerely apologize for the frustration caused.

We're glad that we were ultimately able to assist and provide the return label. Please note that our customer support team is not available during weekends, which is why the return label could only be issued on Monday.

We appreciate your patience throughout the process.
If you need any further assistance in the meantime, please don't hesitate to reach out, and we'll be happy to help.

Valorada con 5 estrellas sobre 5

Fast Delivery to London

The product came fast and there are many options of flavours and sizes, which is great.

1 de septiembre de 2026
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Respuesta de Optimum Nutrition UK

Hi Erico,

Thank you for your kind words and wonderful feedback - we truly appreciate it:)

Your support means the world to us, and we're absolutely here for you whenever you need us!

Valorada con 5 estrellas sobre 5

You guys did great.

You guys did great.. can't believe how fast my parcel got here..

28 de agosto de 2026
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Respuesta de Optimum Nutrition UK

Hi Alan,

Thank you for your kind words and wonderful feedback - we truly appreciate it:)

Your support means the world to us, and we're absolutely here for you whenever you need us!

Valorada con 1 estrellas sobre 5

Seals tampered with on both products in order.

Order received in sealed brown box but both products within box were opened or tampered with. One seal was lifted up and the other seal was pushed through. Consumables are now worthless.
Customer service telephone number refers to email customersupport. Email no longer is used. Needed to submit query on website. After submitting complaint was told ticket has been issued, but there was no ticket reference number. I have received no email to confirm complaint received. Very unhappy and trust impacted.

27 de agosto de 2026
Opinión espontánea
Logotipo de Optimum Nutrition UK

Respuesta de Optimum Nutrition UK

Hi Nigel,

Thank you for taking the time to share your experience. We are very sorry to hear that your order in this condition.

As we do not have your order details from this review, we would encourage you to contact our Customer Support Team directly so that they can investigate the matter further and assist you with an appropriate resolution.

We sincerely apologize for the inconvenience and hope to have the opportunity to restore your confidence in our brand:)

Valorada con 5 estrellas sobre 5

Amazing products

Incredibly efficient service. These products taste amazing and most importantly really work!!

25 de agosto de 2026
Opinión espontánea
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Respuesta de Optimum Nutrition UK

Hi Michael,

Thank you for your kind words and wonderful feedback - we truly appreciate it:)

Your support means the world to us, and we're absolutely here for you whenever you need us!

Valorada con 1 estrellas sobre 5

Poor service

Poor service.

Order delivered with a hole in the bag. Order was sent back and have not heard anything, not a single update since 04.08.26.

I have reached out in 3 separate occasions via email (calls are not being accepted). No response has been given.

It has been 3 weeks and I’m now £170 down with no protein and no refund.

3 de agosto de 2026
Opinión espontánea
Logotipo de Optimum Nutrition UK

Respuesta de Optimum Nutrition UK

Hi Thomas,

We sincerely apologize for the delay and lack of communication regarding your return. After reviewing the tracking information, we can confirm that the returned package was delivered back to our warehouse yesterday, and your refund has now been processed.

Please accept our sincere apologies for the inconvenience caused. If you have any further questions regarding your refund, please reach out to our customer service team and we'll be happy to assist you.

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