Orderwise Opiniones 293

Ric has written several reports for us over the years. He has the patience of a saint. Especially on this occasion. We have only started using BI Alerts recently and when the alert didn't appear to work - Ric called, talked me through a couple of checks and resolved the issue - always happy to help .

Yazmin was so helpful and explained clearly what the problem was, how to resolve it and it worked! Really happy as had spent ages trying to sort the issue out myself. Really quick response and delighted that my accounts and ledgers are all correct now! Thank you.

Did a site wide software update last night, clearly never checked it worked and now anyone who uses Orderwise cannot access the system since the update. They don't know what to he problem is and do not know how long it will take to fix. Do not use Orderwise, there has been no progression with this he software for a couple of years and the support has been reduced. It has become outdated and left behind by others

Fantastic support from Michael Jackman, helped resolve an issue with our scripts that stopped orders from importing. Fix was prompt and worked!

Our software system has a few alterations to it which are very specific to the way we operate, & when we needed assistance amending the Delivery Note/Delivery Note Copy, Joe went above & beyond to make sure the layouts both made sense and did not stop until they were complete. He's an absolute credit to the business!

Hannah Reilly on support dealt with support request swiftly and efficiently.

Today we received some more training from Jack Murphy
He was very knowledgeable, helpful and professional. Answered all our questions and more
Followed up with an email covering everything we went over. Has really helped enhance a feature we already had by building on more knowledge and allowing us to use it to its full potential
Thank you Jack!

Hannah was very prompt to reply to my ticket and helped me resolve the issue straight away! Fantastic service!

Had an issue posting to our accounts package, got a call from Debbie at Orderwise, sorted instantly. 10 out of 10 Debbie. Thanks

I highly recommend Hannah! She was incredibly quick and efficient in resolving my issue with OrderWise. Her professionalism and knowledge made the whole process so much smoother. Thank you, Hannah, for your excellent support!

Fantastic training session by Dave Hamilton! Dave helped tidy up our operation to ensure that we were doing everything correctly after our initial launch. Dave was extremely patient and helped breakdown topics in an easy to understand way.

Dave is a very knowledgeable trainer, who not only has a depth of experience on the Orderwise system....but can understand the business issues, is cognisant of legacy systems and identifies the differences. Happy to recommend Dave as a pragmatic trainer.

We received great support and knowledge during our on-site training. Having Dave on site with us to go through our new Orderwise system massively helped us.
Always ready to take questions and queries we had. We are looking forward to the next stage of our install and go live date for 2025.

As with many others I have found both customer service & support to be abysmal. 9 days ago sent an e-mail regarding various parts of the software that no longer worked, got a brief e-mail back 2 days later which didn't address any of the problems, responded to that the same day & heard nothing further. Tried phoning today & they don't even answer the phone (main contact number) After 15 minutes on hold, just waiting for them to pick up the phone, I got a recorded message to say that they were busy. This is what many thousands of pounds gets you!

Yazmin was prompt to respond and was able to resolve the problem.

Yazmin helped me out to the nth degree to get my issues resolved.

Great training session by Dave Hamilton - CRM Module, Knowledgeable and interesting.

Hannah was fantastic, spotted the error very quickly and sorted it out. Thankyou.

I had a fantastic experience with Alexandra from the Orderwise Support team. She was incredibly professional, knowledgeable, and clearly dedicated to helping customers. I had an issue setting up a handheld scanner, and she resolved it quickly and efficiently. Alexandra was not only highly skilled but also personable and patient, which made the whole process smooth and stress-free. Her quick response and thorough support were much appreciated. Thanks to her, everything is working perfectly now. Alexandra is a real asset to the Orderwise Support team!