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Original BTC Opiniones 

742
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The very kind help provided by Dara, manager of the Chelsea Harbour showroom.and exceptional service from him, followed by a speedy delivery makes for a happy experience.The product itself is very att... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So many things are "designed in the UK, made in China" but not with Original BTC. I love that Original BTC still manufactures in the UK. Beautiful lights - I have used the clip-on Hector lights as rea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nous sommes passés aujourd’hui en boutique pour faire une Demande de devis pour des luminaires. Nous avons bien été conseillé pour notre appartement qui est en cours de rénovation. Nous remercion... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de artículos de iluminación

Escrito por la empresa

Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

742 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(742)

40 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and lights 

Excellent service recently from Original BTC. I was trying to check out a couple of lights on the Black Friday sale but the website didn’t show the box to put the discount code in (due to cookies on my PC I think.) So phoned them and my call was answered straight away, order was placed and I received the lights the next day by DPD. Excellent service and the fin pendant light and brass picture light are now up and look fantastic.
It was so nice to deal with a very helpful person on the end of the telephone straight away when online ordering went a bit awry. Well done Original BTC.

29 de noviembre de 2024
Opinión espontánea
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Respuesta de Original BTC

Hello,

Ah thank you so much for the kind review and choosing our lights 😊.

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

A great pendant lamp

A great pendant lamp, and well packaged.

26 de noviembre de 2024
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Respuesta de Original BTC

Hello,

Please to hear you are happy with your lamp and the packaging supplied. Thank you for the positive review. 🙂

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Quality product perfect service made in Britain

2 lights from BTC: a) suitable materials, designed well; made in Britain (to last) b) efficient customer service c) delivered (early) and in order. Trade showroom efficient and helpful.

26 de noviembre de 2024
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Respuesta de Original BTC

Hi Helen,

Thank you!! 🙏

We hope you enjoy your lights for many years to come.

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Excellent product

Excellent product , easy to order and delivered before specified date

25 de noviembre de 2024
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Respuesta de Original BTC

Hi David,

Thank you for the 5-star review, much appreciated!

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Excellent service

I ordered a Hatton 3 floor lamp by phone and was given an estimated two to three weeks for delivery. The lamp arrived in half that time, carefully packed and on a pallet. I’ve bought lots of lamps from Original BTC and they always provide a great service, as well as beautifully made products.

7 de noviembre de 2024
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Respuesta de Original BTC

Hi Nigel,

Thanks for choosing us again for your lighting, great to hear you have been happy with the service we provide and that your order arrived promptly!

Best wishes,
Original BTC

Valorada con 4 estrellas sobre 5

Great customer service. Very helpful.

Great order placement process. Delivery time +2-3 weeks a little long. But worth the wait. The lamps are super.

14 de noviembre de 2024
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Respuesta de Original BTC

Hi Sharon,

Excellent to hear, sounds like they were worth the wait and we take on board your feedback ☺️

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Classic style

A classic bone china light pendant which is timeless and would suit both a contemporary and traditional home.

7 de noviembre de 2024
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Respuesta de Original BTC

Hi Mark,

Fantastic to hear you appreciate our bone china pendant lights and their versatility for many interiors ☺️

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, high quality, beautiful glass.

5 de noviembre de 2024
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Respuesta de Original BTC

Hi Andrew,

Thank you for the positive review!

Best wishes,
Original BTC

Valorada con 1 estrellas sobre 5

Online customer service has not…

Online customer service has not responded to me after many attempts to get an update on my order.

21 de octubre de 2024
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Respuesta de Original BTC

Hi Zeke,

I am very sorry that you struggled to get in touch, I believe this has been resolved now.

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Product arrived exactly on time and very well packed. Beautiful!

8 de octubre de 2024
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Respuesta de Original BTC

Hi,

Thank you for the 5-star review! 😊

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Brilliant as always.

Brilliant as always. Our light and floor lamp are very old and have stood the test of time, we bought them in their first year of trading. We needed a repair, caused by removal damage to the base. it was organised efficiently for dates that worked for us. The floor lamp was returned in excellent condition and carefully packed. It looks like new. Thank you.

7 de octubre de 2024
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Respuesta de Original BTC

Hello,

Thank you for the glowing review, so happy to hear your floor lamp has stood the test of time and that we have been able to supply the necessary parts required 😊

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Great product

Great product, easy ordering and swift delivery.

4 de octubre de 2024
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Respuesta de Original BTC

Hi Jenni,

Thanks for the 5-star review, always nice to hear from a happy customer 😊.

Best wishes,
Original BTC

Valorada con 4 estrellas sobre 5

Very Good Prompt Service

The overall service was good.
The Company make good high end unusual products.
Can Recommend !

25 de septiembre de 2024
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Respuesta de Original BTC

Hi David,

Thanks for the positive review!

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

Good customer service…

I was kept informed at all times and when the parcel arrived, it was safely packed.

25 de septiembre de 2024
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Respuesta de Original BTC

Hello,

Great to hear, thank you for the positive review.

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

The pendants are stunning

The pendants are stunning! I have used them before.

25 de septiembre de 2024
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Respuesta de Original BTC

Hi Ann,

So pleased you are happy with your purchase and thank you for choosing us for your lighting again 😊.

Best wishes,
Original BTC

Valorada con 4 estrellas sobre 5

Very expensive replacement fittings

Ordered replacements for original light fittings that had deteriorated (more quickly than they should have done). Parts arrived as ordered, and very promptly. Even with a modest discount, however, they were ridiculously expensive. Service person was very helpful and efficient.

24 de septiembre de 2024
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Respuesta de Original BTC

Hi Richard,

Thank you for your feedback! We're happy to hear you were pleased with our prompt delivery and service.

The quicker-than-expected deterioration of the lamp holders was due to excessive heat from the bulbs used, whether they were too high wattage for the fitting or low-quality bulbs. We’re sorry to hear you found the price expensive. Please bear in mind that everything is manufactured here in the UK responsibly, and all components are sourced locally as well.

Best wishes,
Original BTC

Valorada con 5 estrellas sobre 5

GREAT JOB!

The speed in which your team got back to me. You were able to help me out and source the item I needed in a timely manner. Truly was great to work with yall!
Thank you again!
Lizzy Friend
Colby Construction Company

11 de septiembre de 2024
Logotipo de Original BTC

Respuesta de Original BTC

Hi Lizzy,

Thanks for the 5-star review! So pleased you enjoyed working with us, thanks for choosing our lighting.

Best wishes,
Original BTC

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