The very kind help provided by Dara, manager of the Chelsea Harbour showroom.and exceptional service from him, followed by a speedy delivery makes for a happy experience.The product itself is very att... Ver más
La empresa ha respondido

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
The very kind help provided by Dara, manager of the Chelsea Harbour showroom.and exceptional service from him, followed by a speedy delivery makes for a happy experience.The product itself is very att... Ver más
La empresa ha respondido
Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... Ver más
La empresa ha respondido
So many things are "designed in the UK, made in China" but not with Original BTC. I love that Original BTC still manufactures in the UK. Beautiful lights - I have used the clip-on Hector lights as rea... Ver más
La empresa ha respondido
Nous sommes passés aujourd’hui en boutique pour faire une Demande de devis pour des luminaires. Nous avons bien été conseillé pour notre appartement qui est en cours de rénovation. Nous remercion... Ver más
La empresa ha respondido
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service recently from Original BTC. I was trying to check out a couple of lights on the Black Friday sale but the website didn’t show the box to put the discount code in (due to cookies on my PC I think.) So phoned them and my call was answered straight away, order was placed and I received the lights the next day by DPD. Excellent service and the fin pendant light and brass picture light are now up and look fantastic.
It was so nice to deal with a very helpful person on the end of the telephone straight away when online ordering went a bit awry. Well done Original BTC.

Respuesta de Original BTC

Respuesta de Original BTC
2 lights from BTC: a) suitable materials, designed well; made in Britain (to last) b) efficient customer service c) delivered (early) and in order. Trade showroom efficient and helpful.

Respuesta de Original BTC
Excellent product , easy to order and delivered before specified date

Respuesta de Original BTC
I ordered a Hatton 3 floor lamp by phone and was given an estimated two to three weeks for delivery. The lamp arrived in half that time, carefully packed and on a pallet. I’ve bought lots of lamps from Original BTC and they always provide a great service, as well as beautifully made products.

Respuesta de Original BTC
Great order placement process. Delivery time +2-3 weeks a little long. But worth the wait. The lamps are super.

Respuesta de Original BTC
A classic bone china light pendant which is timeless and would suit both a contemporary and traditional home.

Respuesta de Original BTC
Quick service everything arrived in good condition.

Respuesta de Original BTC

Respuesta de Original BTC
Online customer service has not responded to me after many attempts to get an update on my order.

Respuesta de Original BTC
Excellent service. Product arrived exactly on time and very well packed. Beautiful!

Respuesta de Original BTC
I needed a light fixture that we had purchased in the past, but was no longer in the running line. They were able to locate it and made the whole process very easy.

Respuesta de Original BTC
Brilliant as always. Our light and floor lamp are very old and have stood the test of time, we bought them in their first year of trading. We needed a repair, caused by removal damage to the base. it was organised efficiently for dates that worked for us. The floor lamp was returned in excellent condition and carefully packed. It looks like new. Thank you.

Respuesta de Original BTC

Respuesta de Original BTC
The overall service was good.
The Company make good high end unusual products.
Can Recommend !

Respuesta de Original BTC
I was kept informed at all times and when the parcel arrived, it was safely packed.

Respuesta de Original BTC
The pendants are stunning! I have used them before.

Respuesta de Original BTC
Ordered replacements for original light fittings that had deteriorated (more quickly than they should have done). Parts arrived as ordered, and very promptly. Even with a modest discount, however, they were ridiculously expensive. Service person was very helpful and efficient.

Respuesta de Original BTC
The speed in which your team got back to me. You were able to help me out and source the item I needed in a timely manner. Truly was great to work with yall!
Thank you again!
Lizzy Friend
Colby Construction Company

Respuesta de Original BTC
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.