Originalpajamas Opiniones 

201
•
TrustScore: 1 sobre 5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This company seems to use only AI as customer service. Since I ordered, I received over 30 automatic promo emails, but no live persons replied to my query ever. When I sent an email requesting help, I... Ver más

Valorada con 1 estrellas sobre 5

Ordered pjs on Dec 12,2024 Planned on being a Christmas gift -Its now Jan 7 2025 .Sent E-mails tried to call contact number (busy signal) No response .Should have checked reviews before ordering (les... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Everything your reading about this company is 10000% true. This is a highly sophisticated website. No true way to make contact with them. Ordered christmas pajamas December 4, i have received daily em... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Should've researched the company here first!! Received the order. Returning for the following reasons: 1) Material is grossly cheap and feel is that of a dollar store plastic rainsuit. Wif... Ver más

1,1

Muy malo

TrustScore: 1 sobre 5

201 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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(201)

18 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Misleading on many points

Order takes longer than what is specified on the web site. Quality is not as expected for the price. Can get better quality for about the same price elsewhere, like Target or Old Navy. Would not order from again.

22 de diciembre de 2024
Opinión espontánea
Logotipo de Originalpajamas

Respuesta de Originalpajamas

Hi GC,
Thank you for your feedback, and we’re genuinely sorry that your experience did not meet your expectations. We’re actively working on improving both our shipping processes and the consistency of our product quality to better match what’s shown online. We understand your disappointment and appreciate you bringing this to our attention. If you’d be open to it, we’d like the opportunity to make things right—please feel free to contact our support team directly.

Valorada con 1 estrellas sobre 5

images of nice quality pjs and then…

images of nice quality pjs and then delivered a piece of crap. looked fuzzy and warm in the photo but got a cotton onesie. I REORDERED FROM AMAZON AND GOT GOOD QUALITY, THIS BUYER CLEARLY STOLE PHOTOS BC IT IS NOT THE SAME PRODUCT

22 de diciembre de 2024
Opinión espontánea
Logotipo de Originalpajamas

Respuesta de Originalpajamas

Hi Erin,
We're very sorry to hear that the product didn’t meet your expectations. It's disappointing to know the item differed from the images and quality you anticipated. We take concerns like yours seriously and are committed to addressing such issues. Please contact our support team directly so we can investigate this further and help make things right.

Valorada con 1 estrellas sobre 5

Beware:Returns are nearly impossible

I ordered holiday PJs from this company and not only did it take over 3 weeks to arrive, but when they finally arrived, they were not "cozy" as advertised, they were actually very thin and scratchy. When I tried to return them, I sent an email stating why I wanted to return them and received an email back asking why I wanted to return them. Since then, there have been several emails asking me why I want to return the items and reminding me that I only have 30 days to return, but still NO instructions on how to return. I think their game is to keep stalling until th 30 days are up and it's too late! I am now emailing them daily but have not heard back in 3 days.
I am telling all my friends not to order from them!

10 de diciembre de 2024
Opinión espontánea
Logotipo de Originalpajamas

Respuesta de Originalpajamas

Hi Samantha,
We’re very sorry for the experience you’ve had with your recent order and return attempt. That’s not the level of service we aim to provide. We understand your frustration and regret the delays in communication and return processing. Please reach out to us directly with your order number so we can look into this urgently and work toward a resolution for you.

Valorada con 1 estrellas sobre 5

If I could give it a zero I would even…

If I could give it a zero I would even when I tried to call. I get a busy signal. I’ve not received any tracking information. Only a website that you have to pay 999 a week to track your package.? This is a scam. It’s the worst ever I will never ever recommend these people or order from them again all my emails they sent me the same email over and over again.!! I’ve asked for my money back and got no reply! They said delivery be December 9 wow it’s December 23. Still nothing do not order from these people. They are scams. There’s no way to track your package. They literally ruined by Christmas as I don’t have any money to buy anything else for my family.!

6 de diciembre de 2024
Opinión espontánea
Logotipo de Originalpajamas

Respuesta de Originalpajamas

Hi Tammy,
We’re very sorry to hear about your experience, especially around the holiday season. This is not the service we aim to provide, and we understand your disappointment. Please contact our support team directly with your order number so we can look into this matter urgently and work toward resolving it. We appreciate your feedback and are committed to improving.

Valorada con 1 estrellas sobre 5

Disappointed

Pajamas are cheap, scratchy and way too small. When I asked for a return and refund, all I got was the runaround. Website says they will send a prepaid return shipping label, but that is a LIE. Absolutely no customer service. DON’T BUY ANYTHING FROM THIS COMPANY!

12 de diciembre de 2024
Opinión espontánea
Logotipo de Originalpajamas

Respuesta de Originalpajamas

Hi Susan,
We’re truly sorry that your order didn’t meet your expectations and that your return experience was frustrating. Your feedback is important to us, and we apologize for any confusion around our return policy and support. We’d like to make things right—please reach out to us with your order details so we can assist you further. We’re actively working to improve our service and communication and appreciate you bringing this to our attention.

Valorada con 1 estrellas sobre 5

THIS IS THE WORST WEBSITE IVE EVER…

THIS IS THE WORST WEBSITE IVE EVER ENCOUNTERED.
I ordered family Pajamas mid November and they still haven’t left China!
I’ve emailed them a hundred times asking for my money back and they keep sending me emails saying “rest assured, your package is on the way”
As these are Christmas Pajamas for my children they won’t fit next year. I wouid give them no stars if i could!!

19 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

If there was 0 stars....that is what I…

If there was 0 stars....that is what I would checked. They do not stand by their return policy. They stated to me that they know their shipping return policy is misleading(their words, not mine) and they are working to correct it. That was a month ago when I started my return after receiving the cheap, size of being so small for the size I ordered. They wanted me to pay for the shipping which would have been more than the cheap pajamas that were delivered. They finally agreed to a $20 credit bit now tell me they tried to refund but it was rejected. My card is good, I did not use paypal....it is on them to fix instead of telling me to call my credit card company or paypal....again my credit card is good and I do not have a PayPal account. DO NOT ORDER ANYTHING FROM THIS COMPANY. YOU SHOULD ALSO FORCE THEM TO TELL PEOPLE EXACTLY WHAT THE RETURN SHIPPING IS AND WHAT TO EXPECT. SCAM SCAM SCAM

19 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No stars should be an option

No stars should be an option. Do not buy anything from this company. Unfortunately I didn’t think of researching the company before I ordered and regret it now since there is a clear pattern. Order took over a month to receive while site listed expected shipping time as 5-10 days. Of 6 items ordered, 2 were missing and 1 was not the color I selected. The pajamas are super thin, cheap polyester with colors/quality that don’t match online description. Had purchased items as gifts but would be embarrassed to give these to anyone. Customer service finally provided address in China for return after several attempts to provide a 20% discount instead and refusing to acknowledge that a third of my order is wrong or missing. Not sure it’s even worth me spending more money to return this junk based on other posts about refunds never being processed. Blatant consumer fraud.

15 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY
REPORT THEM AT: econsumer.gov
Ordered two pairs of coveralls. Received them in September but they were defective (material was fraying and the color was not the same as online). Contacted company to return, they gave us several different options one of them being a partial refund. We took that, but it's been over three months with them not actually refunding our money. I have emailed the company and they've responded to me on several occasions, saying that they are forwarding it to accounts, but unfortunately, they have not actually done anything.

26 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER From this Company

I ordered pjs that should’ve said “Griswold Family Christmas Lampoon Christmas Vacation” but when the pjs arrived, they said “Griswold Family Christmas LAMPeeN Christmas Wcattont” which is clearly wrong.

Also, the fabric is not cotton. It’s polyester.

Shipping was awful. I ordered November 6 and they arrived December 11. The shipping label had been replaced with one from New York but the underneath label was from China.

I emailed their email address to request a refund and to return them. I’ve gone back and forth four times now and they keep asking more stupid questions like was the incorrect printing on all sets of pjs. I e asked for a refund and return shipping label every time and still nothing. I filed a complaint with PayPal but I think this will be an expensive lesson for me. :-/ DO NOT ORDER FROM THESE SCAMMERS. Seriously, do yourself a favor and just order from Amazon or Target.

10 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not shop here

Do not shop here. They did not send my items when they said they would ship them. The only sent them out once I reached out to them to say that I hadn't received any shipping information or my items.

Then over a month later I received my items and they were not the correct items I ordered.

Customer service has been no help as well. Do NOT waste your money.

8 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

1 Star is 1 too MANY

1 Star is 1 too MANY! This site appears to be a total scam. I received no responses to emails, and now the entire family will be without pajamas for Christmas!

9 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible

Horrible, cheap, see through pajamas. Then it cost over $80 to return ship to CHINA. So you are out your money.

15 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY from this company

DO NOT BUY from this company! If I could give Original Pajamas negative stars I would. I placed a large order for family “thermal” pajamas and received pajamas made of an inferior, flimsy jersey material. When I requested instructions to return items, they responded promptly, but offered only a 5% discount on my order, leaving me with pajamas that I really couldn’t gift my grandchildren. They appear to have no intention to honor their “easy returns” policy. After further research, I discovered that the pictures of items on Original Pajama’s website are actually exact copies of photographs (same models, same poses, even the same doggies) of higher quality pajamas sold by Pajamagram. These are clearly not pictures of the actual products being sold by Original Pajamas. This is deliberately fraudulent advertisement.

5 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Chinese Junk

First, there was no way of knowing the items are shipped from China. Expect at least 3 weeks to receive your order. It’s overpriced Chinese junk.

5 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible quality and will not accept…

The quality of these pajamas is terrible and the company will not accept returns. The pajamas I ordered appeared to be flannel but were of some sort of polyester, not at all what I expected. When I tried to return them, they refused.

3 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Actually No Stars for this company

Actually No Stars for this company. I ordered cozy footed pajamas for my granddaughters, as advertised and as pictured. Instead recieved silky, cheaply made pajamas from China.
Poor quality and deceiving advertising. DO NOT BE DECEIVED!!!!!!!!

4 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unacceptable customer service

Unacceptable customer service. I order 4 matching pajamas for my family and received cheap product, nothing compared to what was being described or pictured. Only one package was actually open, I notified customer service and they responded with only 5% refund. I don’t want 5%, I want to return product and received 100% refund because I didn’t received what I purchased. Don’t waste your time and money.

3 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Company is a scam

Ordered pj's for the family, haven't gotten any shipping updates, went to email them to cancel the order and emails keep bouncing back. Will need to dispute the charge with my CC company. They're a total scam. After the emails bounced back I looked up their address and it's just a random Canadian address.

3 de diciembre de 2024
Opinión espontánea

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