My original shoes were slightly big so the communication with the team in returns was absolutely fantastic. They replied promptly and sent me the relevant exchange label. The shoes are superb quality... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I placed an order for a pair of boots at a weekend. The goods were despatched the next working day with lots of excellent communication. The boots arrived in 24 hours. The quality is excellent and th... Ver más
La empresa ha respondido
Beautiful affordable shoes and very high quality. The colour of the brown leather was unique and really rich. The packaging was thoughtful and made the purchase even more special. The postage time was... Ver más
La empresa ha respondido
I was very disappointed, I ordered these shoes for my son's birthday for some reason before I could enter an alternative address Google pay kicked in completing the order. I immediately emailed Oswin... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa para hombres
- Tienda de cinturones
- Tienda de calzados
- Tienda de accesorios de moda
- Zapatería
- Tienda de trajes formales
Escrito por la empresa
Step Into Timeless Elegance with Oswin Hyde At Oswin Hyde, we specialise in premium handcrafted leather shoes and accessories for the modern gentleman. Our collection features everything from classic Oxford and Brogue dress shoes to contemporary leather sneakers, designed for comfort, style, and enduring quality. Beyond footwear, explore our curated range of leather belts, travel bags, wallets, umbrellas, and other refined accessories, all crafted with precision and attention to detail. Each Oswin Hyde product reflects our commitment to exceptional craftsmanship, timeless design, and accessible luxury. Whether you're dressing for a formal event, the office, or everyday sophistication, Oswin Hyde offers the perfect finishing touch. Join thousands of satisfied customers who choose Oswin Hyde for quality they can trust and style that lasts. Experience the Oswin Hyde difference - where craftsmanship meets character.
Six-Month Quality Guarantee
Buy with confidence
If, within six months of purchase, your item develops a fault due to a manufacturing defect or failure in craftsmanship, we will offer a repair, replacement, or refund, depending on the most appropriate and fair resolution. This applies to all products purchased directly from the Oswin Hyde website.
Información de contacto
Unit 7, 55 Hastings Road, Leicester, LE5 0BT, Leicester, Reino Unido
- 03331881136
- hey@oswinhyde.com
- oswinhyde.com
4,5
Excelente
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Oswin Hyde
Hi Oluwaseyi,
Thank you so much for the 5-star review!
We are thrilled to hear that you had a great experience with our customer service team. Knowing that you find our goods "brilliant" is the best feedback we could ask for!
We look forward to serving you again soon.
Best regards,
The Oswin Hyde Team
Respuesta de Oswin Hyde
Hi Sean,
Thank you for the 5-star review!
We are thrilled to hear that you find our product amazing and that the design really stood out to you. Our team puts a lot of thought into the aesthetics and craftsmanship of every piece, so your feedback is greatly appreciated.
Enjoy your new purchase!
Best regards,
The Oswin Hyde Team
Great quality
Delivered very quickly, great quality, love the shoes, better than expected.
Thank you Oswin Hyde
6 de febrero de 2026
Respuesta de Oswin Hyde
Hi Graham,
Thank you for the fantastic 5-star review!
We are so pleased to hear that your shoes arrived quickly and were even better than expected. It’s always our goal to over-deliver on quality and craftsmanship, so your feedback really makes our day.
We hope you enjoy wearing them!
Best regards,
The Oswin Hyde Team
Respuesta de Oswin Hyde
Hi Alex,
Thank you for the 5-star review! We are so pleased to hear that you are enjoying your amazing shoes.
Our team takes great pride in the quality of our footwear, so it’s wonderful to know we met your expectations. We’re also glad we could get them to your door with a quick delivery!
Thank you for the recommendation—we truly appreciate your support.
Best regards,
The Oswin Hyde Team
These are well made
These are well made, styled high quality shoes. They arrived quickly and were well packaged. It was nice to find them in dust bags, wrapped in tissue paper and with some extra surprises such as a shoe horn, blue laces and shoe polish. Since buying my first pair, I’ve now bought 2 other styles and a fantastic brolly.
6 de febrero de 2026
Respuesta de Oswin Hyde
Hi David,
Thank you so much for the 5-star review! We are delighted to hear that you’re enjoying the quality and styling of your Oswin Hyde shoes.
It’s great to know that the little extras—the dust bags, shoe horn, and polish—made your unboxing experience special. We believe those finishing touches make all the difference! We're also thrilled that you’ve expanded your collection with two more styles and one of our umbrellas.
Thank you for your continued support, and we look forward to serving you again soon!
Best regards,
The Oswin Hyde Team
Good choice of socks which were…
Good choice of socks which were delivered quickly. Good quality also
6 de febrero de 2026
Respuesta de Oswin Hyde
Hi John,
Thank you for the 5-star review! We’re glad to hear you enjoyed our selection of socks and that they arrived quickly.
We take pride in ensuring even our accessories meet high-quality standards, so it’s great to know you're happy with your purchase. Enjoy the new additions to your wardrobe!
Best regards,
The Oswin Hyde Team
Respuesta de Oswin Hyde
Hi Anatoly,
Thank you for the 5-star review! We are delighted to hear that you are happy with your products and that our delivery lived up to your expectations.
We aim to get our orders out as quickly as possible, so it’s great to know you received yours rapidly. We hope you enjoy your new purchase!
Best regards,
The Oswin Hyde Team
BE WARNED doubtful refund on returns!!
I ordered two pairs sizes 9 & 10 in the same shoe to be sure one size would fit. My regular size is 9, however he 10s were a better fit. I returned the unworn 9s at my expense. Nearly 2wks passed no refund, I contacted Oswins. My refund had been declined as the shoes had signs creasing across the top of the shoe. It is impossible to try the shoe on without creasing the shoe. If I had have visited the shop I would have tried a couple of pairs. Would I have had to buy both pair? They very kindly offered me the choice of paying another £4.95 for them to return the new shoes or they could dispose of them for me!! Not my kind of retailer, BE WARNED.
9 de febrero de 2026
Opinión espontánea
Respuesta de Oswin Hyde
Dear Craig,
Thank you for sharing your feedback. We are sorry to hear of your disappointment regarding the return of your size 9 shoes.
We understand that trying on footwear is necessary to find the perfect fit. However, as outlined in our returns policy, items must be returned in a condition that allows them to be resold as new. Our team inspected the pair and, unfortunately, found significant creasing across the leather uppers, which indicates they were worn beyond a simple fitting.
As we stated in our recent email—and as noted in our policy—footwear showing signs of wear on the uppers, soles, or interiors cannot be accepted for a refund. We have provided you with the link to our full policy for your reference.
We aim to be as fair as possible with our assessments, and we have offered an alternative option to arrange for the shipping back of the shoes to you so you can continue to make use of them, or to dispose of them on your behalf if you prefer.
Best regards,
The Oswin Hyde Team
Great customer service
Great customer service.
I need to change the size of my shoes which was dealt with efficiently and promptly.
2 de febrero de 2026
Respuesta de Oswin Hyde
Hi Jonathan,
Thank you for the 5-star review! We’re so glad we could help you get the right fit quickly.
We know how important it is to have your shoes fit perfectly, so we're happy to hear our team handled your size exchange efficiently and promptly. We hope you’re enjoying your new pair!
Best regards,
The Oswin Hyde Team
Respuesta de Oswin Hyde
Hi Taylor,
Thank you for bringing this to our attention. We would like to clarify the details of your refund and ensure everything is resolved to your satisfaction.
Please contact our team at hey@oswinhyde.com so we can provide you with a full refund breakdown and address any concerns you may have.
We look forward to assisting you further.
Best regards,
The Oswin Hyde Team
Respuesta de Oswin Hyde
Gemini said
Hi Paul,
Thank you for the 5-star review! We are thrilled to hear that you find the quality of our shoes superb.
We take great pride in our craftsmanship, and it’s always rewarding to know that our customers appreciate the hard work that goes into every pair.
We look forward to seeing you again soon!
Best regards,
The Oswin Hyde Team
Respuesta de Oswin Hyde
Hi Michael,
Thank you for the 5-star review! We are so glad to hear that you are happy with your new tie.
At Oswin Hyde, we aim to provide a fast and efficient service alongside our products, so it’s wonderful to know we hit the mark for you. We hope the tie makes a great addition to your wardrobe!
Best regards,
The Oswin Hyde Team
Poor quality boots, very unhappy customer
Bought a nice black pair of boots at a good price. Left a positive review however after my 3rd wear of the boots the top eyelet popped out, I was a bit concerned as I had just ordered another two pairs. Oswin and Hyde offered to repair the boots but I didn’t think a brand new pair should fall apart like that so I arranged a return. The other two pairs arrived and I tried one pair on and as I tied the laces all the laces studs on one side popped out, how disappointed was I. The three pairs I had bought were sent back, very disappointed with the quality of the boots I bought from what I thought was a reputable boot/ shoe maker, I also don’t rate the return process or the customer service advisor who border on being rude when you tell them their boots are not of the quality you expect, I wouldn’t buy from this business, sub standard goods that fall apart
25 de enero de 2026
Respuesta de Oswin Hyde
Hi Dennis,
Thank you for sharing your feedback. We are sincerely sorry to hear about the issues you experienced with the eyelets on your boots. We take great pride in our craftsmanship, and it is clear that on this occasion, the quality did not meet our usual high standards.
We apologize that our initial offer to repair the boots was not the solution you were looking for. We aim to provide helpful options to resolve issues quickly, but we understand your disappointment in receiving a product that did not hold up as expected.
Furthermore, we are very concerned to hear your comments regarding our customer service. We strive to maintain a professional and supportive environment, and we will be reviewing your interactions internally to ensure our team remains helpful and polite, even when dealing with difficult quality concerns. We take your feedback seriously and will use it to improve both our production checks and our service standards.
Best regards,
The Oswin Hyde Team
Got two orders wrong one after another
Got two orders wrong one after another. I had a tight timeline and they let me down
4 de febrero de 2026
Respuesta de Oswin Hyde
Hi Damien,
Thank you for sharing your feedback. We are sincerely sorry to hear that we let you down with your recent orders, especially given your tight timeline.
We take full ownership of these multiple errors and deeply regret the frustration this has caused you. This is certainly not the level of service we strive for, and we are using your experience as a learning point for our team to ensure our fulfillment process is more reliable moving forward.
We truly hope to have the opportunity to serve you better in the future and restore your confidence in Oswin Hyde.
Best regards,
The Oswin Hyde Team
Because it’s stil not arrived and I’m…
Because it’s stil not arrived and I’m going to a wedding tomorrow
4 de febrero de 2026
Respuesta de Oswin Hyde
Hi Clive,
Thank you for bringing this to our attention. We are sincerely sorry to hear that your order hasn't arrived yet, especially with such an important event as a wedding tomorrow. We completely understand how stressful this timing is.
Please contact us immediately at hey@oswinhyde.com with your order number. This will allow us to prioritize your case and perform an urgent follow-up with the courier to see exactly where your parcel is and what can be done to assist you.
We hope to get this resolved for you as quickly as possible.
Best regards,
The Oswin Hyde Team
fantastic looking shoes
fantastic looking shoes, comfortable and quality, This is where I shall be buying my next shoes no doubt
4 de febrero de 2026
Respuesta de Oswin Hyde
Hi Steve,
Thank you for the fantastic review! We are so pleased to hear that you find your new shoes comfortable and high-quality.
It’s the ultimate compliment to know that we’ve become your go-to for your next pair of shoes. We look forward to helping you find your next favorite style whenever you're ready!
Best regards,
The Oswin Hyde Team
Respuesta de Oswin Hyde
Hi Robert,
Thank you for the 5-star review! We are so pleased to hear that you’re happy with the price and quality of your purchase.
We work hard to ensure our customers get the best value possible, so it's great to know we hit the mark for you. We look forward to seeing you again at Oswin Hyde!
Best regards,
The Oswin Hyde Team
The quality and choice from oswin Hyde…
The quality and choice from oswin Hyde is really good. The shoes ate well packaged and are very good quality. I have smart shoes and casual shoes . Would highly recommend the company.
4 de febrero de 2026
Respuesta de Oswin Hyde
Hi David,
Thank you for the high recommendation! We are delighted to hear that you’ve enjoyed both our smart and casual ranges.
It’s great to know that the quality, variety, and even our packaging met your expectations. We take a lot of pride in making sure your shoes arrive in perfect condition, ready for any occasion.
We appreciate your support and look forward to your next order!
Best regards,
The Oswin Hyde Team
Nice sandals
2 de febrero de 2026
Respuesta de Oswin Hyde
Hi Marilyn,
Thank you for the 5-star rating! We are so glad to hear that you are happy with your new sandals.
We hope they’re a perfect fit for your wardrobe, and we look forward to serving you again soon!
Best regards,
The Oswin Hyde Team
Respuesta de Oswin Hyde
Hi Brian,
Thank you for the 5-star rating! We are so pleased to hear that you enjoyed our fast service and are happy with your products.
Efficiency and quality are our top priorities, and it’s wonderful to know we hit the mark for you. We look forward to seeing you at Oswin Hyde again soon!
Best regards,
The Oswin Hyde Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.