Absolutely terrible experience with this company. I ordered a wardrobe that was delivered late with missing parts. They redelivered with new parts and on opening the box discovered those were also d... Ver más
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Consulta las opiniones de los clientes
I’ve ordered several pieces from Otello’s Home, including furniture, clocks and other items for my home, and I’ve been so pleased with the quality and beautiful designs. I have some absolutely stun... Ver más
I purchased a table which was very easy to order through the website. Delivery was quick, and I was kept well informed with regular delivery notifications. Unfortunately, the table arrived with s... Ver más
I recently ordered 2 items from Otellos as a first time order. 110cm Artificial Olive Tree in Ceramic Pot × 1 and 66cm Real Touch 3-Stem Orchid in Grey Terrazzo Pot × 1. Both items were on offer. Inst... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para jardín
- Tienda de mobiliario para salones
- Tienda de muebles para dormitorio
Escrito por la empresa
Discover luxury furniture, lighting and home decor from some of the world’s finest brands and designers. As a family-owned business since 1979, we pride ourselves on delivering an exceptional service, exquisite pieces and timeless designs.
Información de contacto
4,5
Excelente
119 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 77% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I asked a specific question regarding a…
I asked a specific question regarding a product and the feedback was a fast response without a need for further explanation.
17 de junio de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Zarah,
Thank you for your kind feedback. We always aim to provide clear and helpful answers, so it’s lovely to know we were able to assist you quickly.
The Otello’s Home Team
Fantastic first experience
Fantastic first experience, we will definitely be ordering again. Best price in comparison to other furniture companies, and a great courier service was provided. Very very happy.
16 de junio de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Hannah,
Thank you for such a wonderful review. We’re delighted your first order with us was such a positive experience.
Your support means a great deal to our family business, and we look forward to welcoming you back.
The Otello’s Home Team
Cannot rate this company highly enough…
Cannot rate this company highly enough - brought an abstract canvass which was sold out everywhere for a very reasonable price! The customer services experience was l excellent - they responded promptly to my query and the item arrived within the delivery window, in perfect condition.
12 de junio de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Lucy,
Thank you so much for your kind words. I'm so pleased you found the art work you had been searching for!
The Otello’s Home Team
Brilliant service
Brilliant service! I ordered a convex mirror for £220, which I thought was the best price. I was still browsing and I found exactly the same mirror for £175. I contacted them to cancel my order and told them why… Helen a lovely employee of the company price matched it for me, giving me a £45 refund Thank you, Helen… for your A Star service. Mrs Bonser
8 de junio de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Belinda,
Thank you so much for your lovely review. This means so much to our wonderful team and I'm so pleased that we could help.
The Otello’s Home Team
Nest of tables…
Very quick delivery service good communication and i'm delighted with the nest of tables i ordered.Would not hesitate to buy from this company again
29 de mayo de 2026
Respuesta de Otello's Home
Hi Pam,
Thank you so much for kind words, it really means a lot to our team. I'm so pleased you love your new tables and we would love to welcome you back in the future.
The Otello's Home Team
First class all the way from ordering to delivery to customer service
First time I shopped with otello but won’t be the last great service delivery customer support quick prompt and very professional Helen always quickly updates you very helpful friendly great website easy to order quick delivery great quality first class buissness
26 de mayo de 2026
Respuesta de Otello's Home
Hi John,
Thank you so much for such a lovely review. I am delighted that Helen was able to look after you so well and keep you updated throughout. We truly appreciate your support and would love to welcome you back again!
The Otello’s Home Team
The perfect table & great price
I was moving to a smaller home & decided a round smoked glass table would be ideal for
my new space.
There’s lots of round glass tables available to buy, but not such a big choice of smoked glass. Otello’s Home had the perfect table for me at a fantastic price.
I’m very happy with it.
22 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Annie,
Thank you so much for your lovely review.
I’m delighted to hear you found the perfect table for your new home, and it’s wonderful to know you’re so happy with it.
We really appreciate your kind feedback and support.
The Otello's Home Team
Respuesta de Otello's Home
Hi Alexander,
Thank you so much for kind words, it really means a lot to our team. I'm so pleased you love your new item and we would love to welcome you back in the future.
The Otello's Home Team
Great service
Great service , statue arrived well packed very pleased
1 de mayo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Sarah-Jane,
Thank you so much for your lovely review, I'm so pleased that you love your new piece.
The Otello's Home Team
Helen was so wonderfully helpful and…
Helen was so wonderfully helpful and kind. Excellent service. Thank you!
21 de mayo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Abi,
This is so lovely to read, thank you. I am delighted that Helen was able to look after you so well, and we really appreciate your kind feedback.
The Otello’s Home Team
beautiful bespoke products and for a great price
Amazing products and great savings. The staff are great and provide you with a great, prompt and attentive service!
13 de mayo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Mo,
Thank you so much for your lovely review. I am so pleased to hear you had such a positive experience with us, and we really appreciate your kind words about our service.
The Otello’s Home Team
Very stylish
The table is very stylish, great quality & excellent price. Looks way more expensive.
28 de abril de 2026
Respuesta de Otello's Home
Hi Linda,
Thank you for your lovely feedback. I am so pleased that you are happy with your new table, and it is always wonderful to hear when a piece looks even better than expected.
The Otello’s Home Team
Fantastic service
Helen was fantastic at sourcing a side table that had just gone out of stock for one of my projects. Super fast to respond to my query and delivered beyond my expectations. Looking forward to the tables arriving.
12 de mayo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi,
Thank you so much for your lovely review. I am so pleased that Helen was able to help source this for you, and we really appreciate you choosing us for your project. I hope the tables are perfect when they arrive.
The Otello’s Home Team
great customer service!
Our product was damaged on arrival, however the customer service was fantastic and they have sent us a replacement immediately. Thanks so much Helen for your quick response, we look forward to receiving our new lamp!
10 de mayo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Hollie,
Thank you so much for sharing your experience. Although I’m sorry there was an issue with the original delivery, I’m really pleased our team could help quickly and get everything sorted for you.
The Otello’s Home Team
Excellent service good quality unique…
Excellent service good quality unique items absolutely love this company
28 de abril de 2026
Respuesta de Otello's Home
Hi Natalie,
Thank you for taking the time to leave such kind feedback. I am so pleased you’re happy with your experience, and we truly appreciate your support.
The Otello’s Home Team
Amazing deal and great comms
23 de febrero de 2026
Respuesta de Otello's Home
Hi Craig,
Thank you so much for your kind feedback. I’m really glad to hear everything went smoothly, and we truly appreciate your support.
The Otello’s Home Team
Perfect from start to finish
I purchased 6 Richmond dining chairs from Otello’s Home and the service was excellent from beginning to end. I asked a few questions about the colour of the chairs and the response was very quick and extremely helpful. The chairs themselves are an absolute joy! I couldn’t be any happier with the whole experience. I would definitely purchase from Otello’s Home in the future.
14 de abril de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Anne,
Thank you so much for your wonderful feedback. I am delighted to hear that you had a great experience with us and that we could help make the process smooth and straightforward. It really does mean a lot to us, and we would be so pleased to help again in the future.
The Otello’s Home Team
Great product and delivered when they…
Great product and delivered when they said they would. Recommend and would deal with again.
15 de abril de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Helen,
Thank you for your kind words. I’m really pleased to hear you had a positive experience with us, and we would love to welcome you back to shop with us again.
The Otello’s Home Team
Very impressed both with the product…
Very impressed both with the product quality & the company aftercare, keeping me updated with the whole process from purchasing to the delivery! I would highly recommend!
15 de abril de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Howard,
Thank you so much for your lovely review. I’m really pleased to hear you were happy with our service, we are a small family business so this is something we really care about!
The Otello’s Home Team
Love your products
So far so good, still waiting for my coffee table but kept informed all the way, warehouse has checked to make sure it’s in perfect condition and now it’s on way to me will update when it arrives 😍
UPDATE : arrived in perfect condition, delivery men brought it all the way upstairs into living Room as well 👌 also this coffee table is stunning and well worth the price, everyone has said it’s gorgeous and asked where I got it
13 de abril de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Dan,
Thank you so much for your lovely review. I am so pleased to hear that you have been kept well informed throughout, and I really hope you love your new coffee table!
The Otello’s Home Team
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