Absolutely terrible experience with this company. I ordered a wardrobe that was delivered late with missing parts. They redelivered with new parts and on opening the box discovered those were also d... Ver más
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Consulta las opiniones de los clientes
I’ve ordered several pieces from Otello’s Home, including furniture, clocks and other items for my home, and I’ve been so pleased with the quality and beautiful designs. I have some absolutely stun... Ver más
I purchased a table which was very easy to order through the website. Delivery was quick, and I was kept well informed with regular delivery notifications. Unfortunately, the table arrived with s... Ver más
I recently ordered 2 items from Otellos as a first time order. 110cm Artificial Olive Tree in Ceramic Pot × 1 and 66cm Real Touch 3-Stem Orchid in Grey Terrazzo Pot × 1. Both items were on offer. Inst... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Accesorios para muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para jardín
- Tienda de mobiliario para salones
- Tienda de muebles para dormitorio
Escrito por la empresa
Discover luxury furniture, lighting and home decor from some of the world’s finest brands and designers. As a family-owned business since 1979, we pride ourselves on delivering an exceptional service, exquisite pieces and timeless designs.
Información de contacto
4,5
Excelente
119 opiniones
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Item arrived far smaller than…not as described as bar table
Item arrived far smaller than advertised “bar table” instead this was a table not something bar stools could fit under 😡! I measured the width but stupidly didn’t the height as it was stated it was a bar table but this is not as described.
Waited weeks for the order and contacted day or arrival to say I had a problem this took few says for them to respond ! Returns were at customer cost !
One which was over £50 to return. Extortionate price but felt didn’t have a choice to reduce risk breakage, company didn’t even offer to pay despite wrong advertising not a bar table !
Item was collected Thursday 02/04/2026 I contacted company to inform but have received no communication or acknowledgement and sent another emails to follow this up with no response. I don’t find this customer service to be very good at all. Appear quick to take your money but not to refund, even when customer doesn’t get refund collection paid and pays an extortionate amount !
Company will know item collected yet nothing !
Wouldn’t buy again from here and advise
PLEASE BE WARNED THINK TWICE !
2 de abril de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Jill,
Thank you for taking the time to leave your review. I am genuinely sorry to hear that you were disappointed with your order and that the table was not suitable for your needs.
We always try to make our product pages as clear and helpful as possible, and the full dimensions and product specification for this item were displayed on the product page before purchase, including the overall height, width and depth. This is so customers can check whether an item will be suitable for their space and intended use before placing an order. I do, however, completely appreciate that you expected the table to be taller from the description, and I am sorry for the disappointment this caused.
I am also sorry that you felt let down by the communication you received. Having reviewed the full email thread, we can see that we replied to your first message within 1 hour and 8 minutes, and each further email was replied to either the same day or the next working day. I do appreciate though that when something has not worked out as expected, waiting for updates can feel frustrating.
Regarding the return, as explained in our email exchange, you were very welcome to return the item using a courier of your choice. As you asked us to arrange a collection, we obtained a quote from our specialist courier due to the item being fragile and made up of multiple boxes. The return cost quoted was the courier’s charge for collection and safe handling, rather than a fee set by us.
Once again, I am very sorry that this order did not work out for you. We never want any customer to feel disappointed, and we appreciate you taking the time to share your feedback.
The Otello’s Home Team
Love my new lamp
Love my new lamp. It took longtime time to receive it but was wel worthy the wait.
2 de abril de 2026
Opinión espontánea
Respuesta de Otello's Home
Thank you so much for your lovely 5 star review. I am so pleased to hear that you love your new lamp!
The Otello’s Home Team
Extra Option Needed at Checkout
I absolutely love my Richmond Interiors Coffee Table and the delivery timeframes from Otello’s were spot on. However I wish I’d been given the option for ‘unpacking’ as it was extremely heavy and a nightmare for me to unpack on my own.
30 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Annie,
Thank you so much for taking the time to leave us such a kind review. I’m really pleased to hear that you love your new coffee table and that everything arrived within the advised timeframe.
I completely understand regarding the unpacking, especially with heavier pieces. If it helps for the future, we do offer this as an optional extra and would be very happy to arrange it for you upon request.
The Otello’s Home Team
Fantastic value and quality
I ordered a marble side table and believe me it is so beautiful the picture doesn't do it justice. It is so well made and heavy, the marble has beautiful markings. It was delivered so well wrapped. I was notified the day before delivery which was brilliant.
19 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Julie,
Thank you so much for your lovely review. I am so pleased to hear how happy you are with your marble side table, and that it arrived safely and well packaged. We really appreciate your kind words.
The Otello’s Home Team
Ordered the saturn table lamp ,but on…
Ordered the saturn table lamp ,but on arrival the box was damaged ,contacted customer service by email a lady named Helen who quickly got back to me sorted everything out for me.
Well done Otello's
for wonderful customer service
31 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Carol,
Thank you for taking the time to leave us such a kind review. I am really pleased Helen was able to help and get everything sorted for you so quickly.
The Otello’s Home Team
Elephant ornament
Ordered late on Friday night. Arrived Tuesday afternoon! Was expecting it to take the 10 days stayed. Super quick service.
Tracked and emailed with updates on delivery.
Quality is fantastic and great price too. Very surprised with the postage price. So cheap! Looks bigger than dimensions. Very pleased with it. Thank you.
31 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Tracy,
Thank you so much for your lovely 5 star review!
I am delighted to hear your order arrived so quickly. We really appreciate your kind words and your support.
The Otello’s Home Team
5 Star Customer Service
Placed 2 orders with Otello’s recently and was my first time shopping with them and the service has been brilliant from start to finish.
I had a couple of issues with my orders - completely my own fault but when I reached out, Helen dealt with everything efficiently and with a good attitude.
So many businesses just don’t behave this way anymore and it seems to be a fight to get good customer service so it has been refreshing to deal with a company that gets it and for that reason I will be shopping here again and recommending to my friends!
26 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Zara,
Thank you so much for your kind words. It’s so pleasing to hear such lovely feedback about our customer service, we work super hard to provide the very best experience for our customers, so this really means a lot to us.
The Otello’s Home Team
Great Customer Service
I ordered some gorgeous cushions but when I checked the colour against some curtain fabric, they weren't quite right. I e-mailed Customer Services asking if I could cancel the order and Helen managed to intercept the delivery and refunded me immediately! Excellent customer service, will definitely use them again!
26 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Geni,
Thank you so much for your kind words. It’s so pleasing to hear such lovely feedback about our customer service, we work super hard to provide the very best experience for our customers, so this really means a lot to us.
The Otello’s Home Team
I recently contacted Otello`s Home…
I recently contacted Otello`s Home (spoke to Helen) to enquire about a sideboard they have for sale on the website and wanted it shipped to Spain for our holiday home. I felt she went above and beyond to help me get the best price and also came back to me almost straight away. The products they sell are high end and Unique I love this site. Thank you again for all your efforts.
25 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Sharon,
Thank you so much for your kind words. It’s so pleasing to hear such lovely feedback about our customer service, we work super hard to provide the very best experience for our customers, so this really means a lot to us.
The Otello’s Home Team
Great experience
Great experience. I saw an item that looked like it would match for something I already have - same manufacturer etc. But it looked a bit lighter in colour in some pics.They sell my existing item too. Helen checked and compared them for me, told me there was a colour difference, so saved me the hassle of being disappointed, and having to return it. Honest and truly helpful.
25 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Diane,
Thank you so much for your kind words. It’s so pleasing to hear such lovely feedback about our customer service, we work super hard to provide the very best experience for our customers, so this really means a lot to us.
The Otello’s Home Team
Useless!
Was left waiting for the item weeks beyond the expected delivery date and when the item finally arrived it was broken. I did request a replacement and a few days later I had an email saying they would refund the cost as they no longer wanted to stock the item because they could not trust themselves to deliver it in one piece. Never used Otello's before and never will again!
24 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Mark,
I am really sorry to read your review and to see how disappointing this experience has been for you.
I completely understand your frustration, both with the delay to your order and the item arriving damaged, this is certainly not the level of service we aim to provide, so please accept my sincere apologies for this.
I would also like to provide a little more context around the resolution that we provided. While I fully appreciate that you would have preferred a replacement, the decision to issue a full refund was made to protect you from further inconvenience and delays. Based on what we had seen with this particular item across multiple orders, it had become clear that there was an ongoing issue with it arriving damaged in transit, and it was highly likely a replacement would encounter the same problem.
For that reason, we made the decision to remove the item from our website entirely and escalate this with our supplier to review and improve the packaging, rather than risk putting customers through the same frustrating experience again.
Our resolution was made with your convenience in mind, and our intention was to provide the quickest and most reliable resolution for you, which is why your refund was issued in full promptly.
We are a small, family-run business and we genuinely care about every order and every customer experience, so feedback like this is taken very seriously.
I am truly sorry that we didn’t get this right on this occasion, and I do appreciate you taking the time to share your feedback.
Very fab company good experience every thing was…
Fab company good experience every thing was spot on from ordering to delivery fast delivery well packaged lovely item and a great price would buy from ottelos again
5 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Elizabeth,
We’re so pleased to hear of your positive experience with us! Your support truly means a lot to us, and we hope you continue to enjoy your purchase for many years to come.
The Otello's Home Team
Quality lovely cabinet
The cabinet I purchased arrived swiftly and is of outstanding solid quality. I was pleasantly surprised to find it fully assembled and impeccably packaged. I would definitely recommend Otello.
6 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Katy,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
Consumer rights breech
My order was marked as delivered 5 days ago but it was never received.
Instead of resolving the issue, the company is refusing to refund or replace the item while they carry out an “investigation” with FedEx. In the meantime, they are holding onto my money.
Under the Consumer Rights Act 2015, goods remain the retailer’s responsibility until they are delivered into the customer’s possession.
I am effectively being told I must wait potentially weeks while they investigate their courier, despite the fact that my contract is with them, not FedEx.
To make matters worse, the item is now out of stock and they’ve offered to put me on a backorder until June (three months away) for goods I never received.
This is not acceptable customer service and it is not compliant with consumer law. Customers should not be left out of pocket while a retailer sorts out their own courier issues.
Very disappointing experience, I would strongly advise others to think carefully before ordering.
27 de febrero de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Rosie,
Thank you for your review.
I am really disappointed to hear about your experience, and I’m very sorry for the frustration and concern this situation has caused.
As a small, family run business, we always do everything we can to support our customers in every way, whilst maintaining our very high standards. In this case, we raised a full investigation with FedEx immediately and remained fully supportive throughout, doing everything we could to assist you and keep you updated at every step of the way.
Following their investigation, FedEx provided strong evidence confirming that the parcel was successfully delivered. This includes GPS data placing the driver at the delivery location, along with confirmation from the driver that they contacted you at the time of delivery and, following that conversation, the parcel was handed to a person on-site as instructed.
FedEx also confirmed that the driver revisited the address to follow up and remained certain that the delivery was completed correctly. They advised that the driver attempted to discuss the delivery further and requested to review any available doorbell footage, however this was not provided.
Based on the strength of this evidence, FedEx have formally closed the case as a successful delivery, and we do believe the parcel was delivered in line with their findings.
While we absolutely take responsibility for ensuring our customers receive their orders, once a courier provides this level of confirmed delivery evidence, we are not in a position to override those findings or outcome.
I would also like to gently address your comment regarding a breach of consumer rights. We take our legal responsibilities as a retailer extremely seriously, and based on the outcome of the courier’s investigation and the evidence provided, we are absolutely confident in our position and most certainly have not breached any consumer rights.
We truly appreciate that this wasn’t the outcome you were hoping for, and I am very sorry for the frustration caused throughout. As a small business, we genuinely value each and every one of our customers, and it is never our intention for anyone to feel let down or disappointed with their experience.
If there is anything further you would like us to review or discuss, please don’t hesitate to reach out to us directly, we are always here to help where we can.
Kind regards,
Helen
First class goods and service. Highly recommended
Came across Otellos homes when looking for different furniture and accessories when changing styles. The products are absolutely first class and true to their pictures and description. The utmost care is taken to ensure you receive the goods in tip top condition. The customer service is excellent and queries are dealt with at a personal level. Absolutely recommend Otellos homes and the goods they sell based on experiences to date
19 de febrero de 2026
Respuesta de Otello's Home
Hi Michael,
Thank you so much for your kind words. It’s so pleased to hear such lovely feedback, we work super hard to provide the very best experience for our customers, so this really means a lot to us.
The Otello’s Home Team
I am extremely disappointed with my…
I am extremely disappointed with my experience purchasing from Otello Home.
The lamp itself has a serious design flaw: the lampshade is not secured in place. It is very easily knocked off, which creates a clear safety hazard. This was not made clear anywhere on the website. Had this been properly outlined in the product description, we would not have proceeded with the purchase. As expected, the loose shade has already caused minor injuries, confirming our concerns about the safety of the design.
In addition, the lamp arrived with an EU plug, yet there was no indication on the website that it would not be suitable for UK use. This is basic compatibility information that should be clearly stated. We only discovered this after delivery and had to request an adapter in order to use the product.
While customer service responses were polite, the burden of resolving these issues — including safety concerns and return logistics — fell largely on us. Clearer product specifications, accurate compatibility information, and better quality checks would have prevented this situation entirely.
Overall, this experience reflects poorly on both the product design and the transparency of the online listing. I would not recommend shopping here.
1 de marzo de 2026
Opinión espontánea
Respuesta de Otello's Home
Hi Jes,
Thank you for taking the time to share your feedback. I am very sorry to hear that you were disappointed with your experience.
The lamp you purchased features an adjustable shade mechanism, which allows the shade to be repositioned as part of the intended design of the product. This model has been sold for several years, with thousands supplied across the UK and Europe, and it does of course fully comply with the relevant safety standards. While we completely appreciate that this particular design may not suit everyone’s preference, it is not a manufacturing fault or safety defect.
Regarding the plug type, the lamp is manufactured by a European supplier and is supplied with an EU plug as standard. When this was raised with us, we were happy to assist and provided a £10 goodwill refund to cover the cost of a UK adaptor, which was accepted.
We always do everything we can to support our customers and to resolve concerns wherever possible. As a small family business, we genuinely genuinely appreciate you taking the time to share your feedback.
Service was good
Service was good, as well as the item I bought. Thanks
18 de febrero de 2026
Opinión espontánea
Respuesta de Otello's Home
H Kate,
Thank you so much for your lovely review, we genuinely appreciate each and every one of our customers for choosing Otello's Home.
The Otello's Home Team
Product came ahead of time within 2…
Product came ahead of time within 2 weeks despite indicated long dispatch time of 3 weeks. Easy assembly. Looks amazing!
26 de enero de 2026
Respuesta de Otello's Home
Hi Christina,
Thank you for your kind words and 5 star review! We’re delighted to hear you’re happy with your order. Reviews like this genuinely make our day and mean a great deal to our small team.
The Otello's Home Team
Beautiful products
Beautiful products. Repeat purchaser. Purchased my 2nd Urchin lamp. One black one initially and now a white one for my bedroom. Large, striking and havent seen anything else like it on other sites. Both well packaged.
22 de enero de 2026
Respuesta de Otello's Home
Hi Caroline,
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with your experience and appreciate you taking the time to share it.
The Otello's Home Team
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