Oushk Pharmacy Opiniones 774

Respuesta de Oushk Pharmacy

29 ene 2026

Hi,
We’re really sorry to read this and to hear how let down you’ve felt by your experience with us. This is clearly not the level of service we aim to provide, especially to a long‑standing customer, and we regret the frustration and upset this has caused.

Our Customer Services Manager would genuinely like the opportunity to review your order in full and better understand what went wrong, including the communication around your prescription, and to speak with you directly if you’re willing. Your feedback matters, and we’d like to see if we can put this right or at least learn from your experience.
If you’re open to this, please contact our customer services team via email, quoting your Trustpilot review, and ask for your case to be passed to the Customer Services Manager.

Thank you for taking the time to share your experience, even though it was a disappointing one.

Kind regards

Patient Care Team

Respuesta de Oushk Pharmacy

29 ene 2026

Hi Jo,
Thank you for your lovely review and for recommending Oushk — we really appreciate it.

We’re pleased to hear that you found us easy to contact and that Natalie and David were able to support you so effectively. They’ll be delighted to know their help made a positive impression.

Thank you again for taking the time to share your experience and for your recommendation.

Kind regards

The Patient Care team

Respuesta de Oushk Pharmacy

19 ene 2026

Hi,

Thank you so much for your wonderful feedback! We’re delighted to hear that Natalie was able to help you quickly and efficiently with your order.

We truly appreciate you choosing Oushk for your journey, and it’s fantastic to know that our team has consistently provided the support and customer service you deserve.

Thank you again for taking the time to share your experience — we’re always here whenever you need us.

Kind regards

Patient Care Team

Respuesta de Oushk Pharmacy

19 ene 2026

Hi Barbara,

Thank you so much for your lovely review! We’re delighted to hear that Laura was able to support you and make the experience enjoyable — even down to laughing together about the pronunciation!

We’re glad your Caudalie products arrived the very next day and that the call made such a positive impact. You’re absolutely right — sometimes it’s the little things that mean the most.

Thank you for taking the time to share your experience. We truly appreciate it!

Kind regards

Patient Care Experience

Respuesta de Oushk Pharmacy

19 ene 2026

Hi,

Thank you so much for your lovely review! We’re thrilled to hear that you continue to have brilliant experiences with us, and it’s wonderful to know Natalie looked after you just as well.

Your kind words mean a lot to the whole team. We truly appreciate your support — and we’ll absolutely keep up the great work!

Kind regards

The Patient Care Experience Team

Respuesta de Oushk Pharmacy

19 ene 2026

Hi Suzanne,

Thank you so much for your kind words. We’re truly delighted to hear that you feel safe, supported, and well looked after throughout your journey with us.

Our team works hard to provide a service you can trust, so feedback like this means a great deal to us. We’re honoured to be part of your progress and are always here whenever you need us.

Kind Regards

the Patient Care Experience Team

Respuesta de Oushk Pharmacy

19 ene 2026

Hi Sklya,

Thank you so much for your amazing review! We’re delighted to hear how supported and reassured you’ve felt throughout your journey with us.

It’s wonderful to know that Natalie was able to step in so quickly and help you get everything sorted — she’ll be thrilled to hear your feedback. Our team always aims to make things as easy as possible, and it means a lot to know that nothing has ever felt like too much trouble.

We truly appreciate your recommendation. If you’re starting or continuing a weight‑loss journey, we’re here every step of the way.

Kind regards

The Patient Care Experience Team

Respuesta de Oushk Pharmacy

19 ene 2026

Hi Karl,

Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear how well David supported you.
It’s completely understandable to feel anxious when there’s a potential delay with an order, and we’re so pleased that David was able to resolve everything quickly and professionally so your delivery could stay right on track.

Thank you also for highlighting the issue with the missing notification regarding your dosage change. Your explanation really helped us get things moving, and we appreciate your patience while it was sorted.

We’re thrilled that you’ve experienced the clear communication and high standard of care we always aim to provide. Feedback like yours means a great deal to the whole team.
Thank you again — we’re always here whenever you need us.

Kind regards

Patient Experience

Respuesta de Oushk Pharmacy

19 ene 2026

Hi Victoria,

Thank you so much for your wonderful review. We’re truly grateful for your continued trust since 2024, and it means a great deal to hear that you feel safe, supported, and well cared for throughout your journey with us.

Our team puts a huge focus on patient safety, clinical knowledge, and personalised check‑ins, so knowing that this has made such a positive impact is incredibly rewarding.

We’re also delighted that Natalie was able to help you today — she will be thrilled to read your kind words.

Thank you again for being such a valued part of the Oushk community. We’re always here whenever you need us.

Kind regards

Patient Experience

Respuesta de Oushk Pharmacy

19 ene 2026

Hi Joanne,

Thank you so much for your amazing review, and huge congratulations on your incredible achievement — 6 stone down is truly something to be proud of!

We’re delighted to have supported you throughout your journey, and it’s wonderful to hear that our team has consistently delivered the efficient, prompt care you deserve. Natalie will be especially pleased to know how much her support has meant to you.

Thank you for your continued trust in Oushk. We’re always here for you every step of the way.

Kind regards

The Patient Experience Team

Respuesta de Oushk Pharmacy

5 ene 2026

Hi Lynne, thank you so much for your wonderful feedback! We’re thrilled to hear you’ve had such a positive experience with our service and that Natalie was able to assist you promptly and professionally. Your kind words mean a lot to us, and we’ll be sure to share them with the team.
We look forward to continuing to support you on your journey!

Best regards,
The Oushk Team

Respuesta de Oushk Pharmacy

5 ene 2026

Hi Moira, thank you so much for your amazing feedback! We’re delighted to hear you’ve had such a positive experience and that Tanya and the team have been so supportive. Your recommendation means a lot to us, and we’re thrilled the app and our customer care have helped on your journey.

Best regards,
The Oushk Team

Respuesta de Oushk Pharmacy

Publicada el 5 ene 2026

Hi Elizabeth, thank you for updating your review and acknowledging the effort made to resolve your concern. We truly appreciate your recognition and are committed to ensuring every customer feels supported. If you need any further assistance, please don’t hesitate to reach out—we’re always here to help.

Best regards,
The Oushk Team

Respuesta de Oushk Pharmacy

11 dic 2025

Hi Paul, 

Thank you so much for sharing your experience! We’re delighted to hear that our team has been able to support you throughout your journey and that you’ve reached your ideal weight and are now on maintenance – that’s fantastic progress.

We’re also pleased Tanya was able to quickly resolve the issue with your pen during the video call. Our goal is always to provide safe, effective care and responsive support whenever you need it.

Thank you for trusting Oushk, and we look forward to continuing to support you on your health journey!

Respuesta de Oushk Pharmacy

Actualizada el 6 dic 2025

Hi Sarah,

Thank you for taking the time to share such detailed feedback. We truly appreciate your honesty and understand your concerns.

Firstly, I want to reassure you that patient safety and data security remain our top priority. The community aspect within Circle was introduced because many patients expressed interest in peer-to-peer support, similar to traditional support groups. However, joining Circle is completely optional—you do not need to sign up if you prefer a straightforward pharmacy experience.
If you’d like, we can arrange for your Circle account to be removed entirely.

Regarding the notifications and emails you’ve been receiving, I’m sorry for the inconvenience this has caused. You can turn off notifications within Circle to stop these updates, please email our customer service team and mark your email for the attention of the team manager who will assist with this and ensure everything is resolved quickly.

Thank you again for continuing to trust us. We remain committed to being a reputable pharmacy focused on safety, support, and guidance, and your feedback helps us improve.

If there’s anything else we can do to make your experience better, please let us know—we’re here to help.

Respuesta de Oushk Pharmacy

Actualizada el 5 dic 2025

Hi Michelle,

Thank you so much for sharing your experience! We’re delighted to hear that you’ve been with us since November and that every interaction with our team has been positive. It’s wonderful to know that Tanya and Jess made such a great impression—they truly are amazing, and we’ll make sure your kind words reach them!

Your recommendation means the world to us. Caring for our patients is at the heart of everything we do, and feedback like yours reminds us why we do what we do every day.

Thank you for trusting us with your care—we’re always here whenever you need us!

Respuesta de Oushk Pharmacy

Actualizada el 4 dic 2025

For first orders we verify identity and keep a copy of photo ID on file. This is a safety step which is very clear in the questionnaire completed to place the order. This is to ensure prescription medicines are supplied to the right person, prevent misuse/diversion, and maintain an audit trail for future reviews. Different providers may use lighter checks; we choose a higher governance standard consistent with UK expectations for distance pharmacy services as highlighted in the guidance from GPhC (a link has been provided below).

Your documents are stored encrypted, with restricted, role-based access and GDPR-compliant retention. We keep them only as long as required for care and legal/audit obligations, then delete securely. You can request details on retention if required.

In terms of the team requesting more information, the evidence you provided was from August, which means there has been a treatment gap. In that context, supplying the same high strength immediately wouldn’t be clinically appropriate. As a regulated prescribing pharmacy, we must confirm the correct dose for the correct patient at the correct time, especially after a break in therapy. Updated information lets us assess safety and select the right dose.

Regarding the admin fee: although our policy allows a small fee once clinical review begins, we have processed a full refund and waived the fee in your case.

We appreciate that extra steps can feel inconvenient, but we won’t compromise on patient safety, dosing accuracy, or compliance.

https://www.pharmacyregulation.org/pharmacies/registration-and-renewal/providing-services-online

Respuesta de Oushk Pharmacy

Actualizada el 4 dic 2025

We value you as a long-term customer and understand you were disappointed about missing the promotion window. To keep things fair for everyone who ordered on the same day, we don’t apply sale pricing retrospectively (whether a promotion has ended or not yet started). Our junior team isn’t authorised to issue credits; requests are escalated to a senior reviewer, which can take longer (as it did in your case).

As you mentioned, we made a one-off exception and added a goodwill credit. “One-off” reflects our policy to protect fairness across all patients; it isn’t meant to be dismissive. We’re pleased a resolution was provided, even if the timeline felt slower than you expected.

We’re a business built on integrity, and we take pride in treating every patient equally while delivering a high-standard service. We hope you can appreciate that these policies ensure consistency and no favouritism.