Oushk Pharmacy Opiniones 774

Respuesta de Oushk Pharmacy

23 nov 2025

Hi Rachael,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a second-to-none experience and that Natalie was able to support you brilliantly via WhatsApp. We’ll make sure to pass your kind words on to her.

If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help!

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

23 nov 2025

Hi Spencer,

Thank you for sharing your feedback! We’re delighted to hear that joining as part of your maintenance journey was straightforward and hassle-free. It’s great to know everything went smoothly, and we’re excited to be your new supplier.

If you need any support or have questions along the way, feel free to reach out—we’re always here to help!

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

23 nov 2025

Hi Lesley,

Thank you so much for your kind words! We’re delighted to hear that you find our pharmacy knowledgeable and helpful, and that you feel we truly care for our patients. Providing prompt support whenever issues arise is something we take pride in, so it’s wonderful to know that this has been your experience.

If there’s ever anything more we can do for you, please don’t hesitate to reach out—we’re always here to help!

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

23 nov 2025

Hi Julia,

Thank you so much for your fantastic feedback! We’re thrilled to hear that Lucy was so helpful and quick in responding to your query. We’ll make sure she sees your kind words—it means a lot to the team.

We’re delighted you always find our team helpful and accommodating. If there’s ever anything else we can assist with, please don’t hesitate to reach out.

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

23 nov 2025

Hi Kirsty,

Thank you so much for sharing your experience! We’re delighted to hear that Tanya was able to quickly and easily resolve your ordering mistake—it’s fantastic to know the process felt effortless for you.

We truly appreciate your kind words and are thrilled that our service stood out compared to other providers. If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help!

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

17 nov 2025

Hi,

Thank you for sharing your experience with us. We’re delighted to hear that you’ve found our service brilliant and that we’ve lived up to the recommendation you received.

It’s great to know Tanya was able to assist you today, address your concern, and provide helpful advice. We’ll make sure to pass on your kind words to her—feedback like this means a lot to our team.

We truly appreciate your trust and look forward to continuing to support you on your journey with Mounjaro. If you have any further questions or need assistance, please don’t hesitate to get in touch.

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

17 nov 2025

Hi Helen,

Thank you so much for sharing your experience with us. We’re thrilled to hear that you find our service “on point” and that being able to speak to someone when needed has been helpful.
It’s fantastic to know that Tanya was able to assist you today and put your mind at ease. We’ll make sure to pass on your kind words to her—feedback like this means a lot to our team.
We’re delighted that you value the flexibility of choosing delivery dates and the rewards program, and we truly appreciate your recommendation. Going above and beyond for our customers is what we strive for every day.

If you ever need further assistance or have any questions, please don’t hesitate to get in touch.

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

17 nov 2025

Hi Michelle,

Thank you so much for taking the time to share your experience with us on Trustpilot. We’re delighted to hear that you’ve found our team helpful and considerate, and that our prescription management and aftercare have met your expectations.
It’s wonderful to know that Natalie was able to assist you promptly and resolve the ordering issue. We’ll make sure to pass on your kind words to her—it means a lot to our team to know their efforts make a difference.
We truly value your continued trust and look forward to supporting you on your healthcare journey. If you ever need anything or have further questions, please don’t hesitate to reach out.

Best Regards
Head of Patient Experience

Respuesta de Oushk Pharmacy

13 nov 2025

Hi Miss Hunter,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Natalie and our customer service team were able to assist you promptly and resolve the issue with your order.

Providing helpful, efficient, and friendly support is something we take great pride in, and it’s wonderful to know that this was reflected in your experience.

If you ever need any further assistance, please don’t hesitate to reach out—we’re always happy to help.

Thank you for choosing Oushk Pharmacy!

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

13 nov 2025

Hi Paul,

Thank you so much for your fantastic review! We’re delighted to hear that our step-by-step guidance helped with your first order and that your recent experience with our customer service team exceeded expectations.

We’re especially pleased to know that Tanya provided such helpful, professional, and friendly support. She truly is an asset to our team, and your kind words will mean a lot to her.

Your feedback motivates us to keep delivering the highest level of care and service. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always happy to help.

Thank you for choosing Oushk Pharmacy!

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

13 nov 2025

Hi Jackie,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience and that Natalie was able to resolve your issue quickly and with kindness. Providing friendly, efficient service is what we strive for, and it’s great to know this is why you choose to stay with us.

Your recommendation means a lot to our team, and we truly appreciate your loyalty. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always happy to help.

Thank you for choosing Oushk Pharmacy!

Best regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

12 nov 2025

Hi Donna,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve been happy with our service since February and that Tanya has been able to provide clear and helpful advice whenever you needed it.

We’re also thrilled that you find our newsletter useful and appreciate the speedy service.

Your kind words mean a lot to us and motivate our team to keep delivering the best possible experience. If you ever need anything else or have further questions, please don’t hesitate to reach out.

Thank you for choosing Oushk Pharmacy!

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

11 nov 2025

Hi Allaniah,

Thank you so much for your kind words and for taking the time to share your experience!

We’re really pleased to hear that Natalie was able to support you so efficiently and professionally. We know that technical issues can be frustrating, so it’s great to hear that her assistance helped turn things around and left such a positive impression.

Your feedback means a lot to us, and we’re delighted to have earned your trust and loyalty. We look forward to welcoming you back again soon!

Kind Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

11 nov 2025

Hi Caroline,

Thank you so much for your thoughtful and detailed review – we’re absolutely delighted to hear about your positive experience with Oushk Pharmacy!

We’re glad that you found us through the Mounjaro support group and that we could support you in continuing your weight maintenance journey. It’s wonderful to hear that our process—from the online application and video consultation to the prescription and delivery—met your expectations and felt professional and supportive throughout.

We’ll be sure to pass your kind words on to the team, especially the clinician who assisted you during your consultation. Your feedback means a lot to us, and we’re honoured to have earned your trust as a loyal, long-term customer.

If you ever need anything or have questions in the future, we’re always here to help.

Kind Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

Actualizada el 11 nov 2025

Hi Marie,

Thank you so much for your kind words and for being a loyal Oushk customer. We're absolutely delighted to hear that your experience has been so positive and that our team has made you feel supported and valued.

We’re especially pleased to hear that our commitment to patient-centred care has made a real difference for you. Your feedback about our communication, knowledge, and responsiveness means a lot to us – and we’ll be sure to pass on your lovely shout-outs to Hira, Indy, and Tanya. They’ll be thrilled to know their efforts have been appreciated!

We’re here for all your questions – long emails and ramblings included 😊 – and we’ll continue doing everything we can to support you with care and compassion.

Thanks again for taking the time to share your experience – it truly motivates us to keep doing what we do.

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

11 nov 2025

Hi Sarah,

Thank you so much for your kind words and 5-star review!

We’re thrilled to hear that you had a positive experience with Oushk Pharmacy, and especially that Tanya was able to go above and beyond to ensure your order arrived on time. We pride ourselves on being responsive and proactive, so it’s wonderful to know that came through in your interactions with us.

Your feedback means a lot to our team and helps us continue to deliver the high level of service our customers deserve.

Thanks again for taking the time to share your experience – we look forward to supporting you again in the future!

Best Regards
Head of Patient Experience

Respuesta de Oushk Pharmacy

11 nov 2025

Hi Kayleigh,

Thank you for your feedback. We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your concerns.

We understand how frustrating it can be to receive a product that doesn’t work as expected, and we’re committed to resolving such issues as quickly and fairly as possible.

Following your contact with our customer service team on 23rd October, we acted promptly to investigate the issue. While you mentioned having reached out earlier, we were unable to locate any previous correspondence in our records. As soon as your email was received, we arranged a video consultation to assess the pen and determine the best course of action.

During the consultation, we noted that the pen’s mechanism had been fully rotated, which differed from the initial photo provided. This made it difficult to attempt a reset or attach a new needle. To ensure a thorough investigation, we’ve asked for the pen to be returned and have arranged a postal returns label to support this.

We understand your frustration regarding the time taken to resolve this, especially when a fault is involved. Please be assured that once contact was made, we responded quickly and have been working to resolve the matter in line with our procedures.

We’re sorry that your experience didn’t meet expectations and will continue to review this case carefully once the pen is returned. If you have any further questions or need support in the meantime, please don’t hesitate to reach out.

Best Regards

Head of Patient Experience

Respuesta de Oushk Pharmacy

31 oct 2025

We’re really sorry for the experience you’ve had that’s not the level of care or service we want to give anyone. We completely understand your frustration and truly apologise for the confusion and inconvenience caused.

Thank you for taking the time to share your feedback. It’s really important to us and helps us improve. If you’re open to it, please reach out to us at info@oushkpharmacy.com so we can look into what went wrong and try to make it right.

Wishing you all the best,
The Oushk Team